I rated these folks as middle of the road to ensure I didn't skew their rating too much, but I…read morethink prospective customers should be aware of their customer service...or lack there of. Simply put, I called to inquire about availability. Left a message with my needs. When they called me back, the opening was simply, "you called us, what do you want?" I asked their availability for a unit, and received a curt, "no, we're booked." Right, wrong or indifferent...if you're going to do business with these folks, you should know how they will communicate with you.

From the owner: *Monitored Security Cameras*Electronic Security Access Gate*Enclosed by 11' 6" Cement…read moreWall*Discounts for 6 & 12 Month Leases *Easy Access 7 Days per Week *9 Sizes of Units*No Deposits Required *Free Storage Guide *Complete Moving Supplies *Insurance Available

Terrible customer service. Inquired on move out date about any sort of refund. It was the 3rd…read more The woman at the office was rude and nasty. Saying no partial refund could be issued. Just to keep a few more of my dollars. Zero empathy. I was a model customer. Never complaining even when I has to pay a late fee. The fees here are cheap, but you get what you pay for. This type of greed is pervasive now

I have had two storage units at this place for over 8 years, as of this month. They keep raising…read morethe price of the units, all the time. I have paid in total $10,420 over this time spam. They failed to notify our offices that there was another price increase. Thus, I owe them $30.00 that is 14 days past due. I just received notice that there is a lien on my storage units. You have to kidding me!! Really!!!

Went in on Dec 26 around 3:00 PM and worked with Ian Johnson... we rented a 18" truck through…read moreBudget (horrible truck) and filled it up for our move to Idaho, early the nest day). Needed a big trailer but there were none at the location (or anywhere in Chico). Ian tried to find trailers in other locations, found one in Orland at a independent garage, but it cost twice as much than through U-Haul directly. Mark Jimenez (regional manager) was there helping out, as the store manager was away. He said he was just up in Magalia CA and there were three trailers there. He offered to go up there and get the trailer (which he did) and bring it back to Chico. At 5:00 I got a phone call from Ian, the trailer was there... come get it! Employees like this need to be recognized for their hard work and customer centered attitude! We were able to fill the trailer and left for Boise at about 7:00 the next morning. Even though we are now in Boise ID, I will continue to use U-Haul here.

Walked in and there were 2 people at the counter. Both made eye contact with me and said nothing…read moreyet they were doing nothing except sitting there staring off into space. No "hello, welcome in, how's it going" ... NOTHING. I was looking around at the boxes trying to figure out why the large boxes didn't have handles (seems odd that only the small boxes have handles when the large boxes are the ones that REALLY need handles). I waited to see if any of the two people would ask if needed help but alas, STILL no customer service. I ended up taking a large box up to the counter and asking where the handles were. One person came out and looked at the boxes and said, "I guess they don't have handles" and went back behind the counter. I grabbed the boxes that I needed, walked up to the counter to purchase them, and when I tapped my card for payment, I was told they don't offer tap. It's either you bring in your physical card or pay cash. So aside from the horrible customer service their business is also in the ice age. Who doesn't have tap to pay as an option at this point??? SUPER ANNOYING. I rarely carry cash nor do I carry the physical cards because they're all stored in my phone to use for TAP PAYMENT. Luckily, I had a couple bucks in my car for parking meters and paid with that. I was asked if I wanted the receipt, I said yes, took it and walked out. No surprise that there was no, "thanks for coming in", "have a good day" or anything else. Literally even the most basic customer service skills are lacking here. Great place to go if you want to be ignored.

very accomidating to my needs!!! would definelty recommend…read morethem!! grounds kept very clean and it is a very safe enviornment..

Beware of non communication from these people. I moved to Hawaii, left my credit card on file. I…read moreleft my card at the gas station in Hawaii, got a new card (old card was on auto pay at this storage unit) (30$ a month) and no one contacted me to tell me the card wasnt working. They did not call, they did not text, they did not email, they did not send a letter, what they did was they auctioned off all my belongings of my entire life completely traumatizing me and my son. They sold my baby photos, baby clothes, expensive collectables from my travels around the world, there was a bmx bike, flat screen tvs, beautiful gowns I got in Paris, 10,000$ worth of motorcycle gear. This was not your typical chico storage unit. This is where I come in between my travels because my mom lives here and I never believed that they could be so cruel. I have plenty of money and I do believe they intentionally stole everything in my unit after seeing what was in there. My son drove his car all the way from Florida to find out everything had been sold. No one contacted me about anything! They are dishonest and unethical. Dont store here if you care about anything in your unit.

Guy at the counter today was informative and kind, rates are good and facility is safe and clean!read more

We let the office know ahead of time that we would be moving stuff this weekend. The person working…read moreleft 4 hours early and would not come back to get us our keys. The person who finally gave us a call back after an hour of calling was rude and unhelpful.

Great service and price for storing my boat at. Always very friendly and helpful with pulling out…read moremy boat for the day .

I have stored my class A RV here for two years, and there has never been any problems, Shawn will…read morestart my rig monthly, and assure the batteries are at full charge. There are cleaning and waxing services also available. He also assisted when I needed new batteries by taking me to the nearest battery vendor. Fiberglass RV's don't do well in the high heat of this area. The Yard storage center provides the best storage solution and service around. They will arrange storage for most of the stuff you can't fit in your garage.