I never got a text link, so I can't find a way to directly add reviews for an individual…read moretechnician, but.. we'll make this work. Specifically, this review is a two-for one, both for Ed La Barre and Thomas McGrath who were both my latest technicians for separate calls. Ed came out to inspect and service my water heater, and while his efforts to repair the equipment I had weren't successful, he also canceled the usual charges for his labor on that call immediately, which was appreciated. Thomas came out for my club member service and inspection of my furnace, which of course cost me nothing since it's covered by membership dues and absolutely pays for itself very quickly. In both cases, these guys were polite, knowledgeable, and efficient. Absolutely top marks for both of them.

Caused my working furnace to fail, the house froze, leaking pipes…read moreand they refused to make the repairs that they caused. On October 22 2025 I had Master Services perform an annual service on my Carrier furnace. The furnace was working well with no issues but I wanted to do the annual service as recommended. Morgan the technician poked around but I did not see any of the standard procedures done like I am used to seeing from other providers. There was a tremendous sales pitch pressure from the tech spending more time on how I can purchase a new furnace from their company, even though our furnace served us well and was in excellent condition. I paid the bill and he left. Oct 24 2026 just two days after service The furnace failed to start and we were in cold weather for several hours. So I called the company back asking why the furnace is having this problem right after the tech worked on it. Morgan came back and blamed it on a blown 3A purple fuse which never happened before. He said he did not have a fuse in his truck, luckily I had 3 of those in my fuse kit in my truck so I gave him my fuses, he started switching wires around burning 2 more of my fuses and finally he got the wiring right and the 3rd and last fuse worked and the furnace started to work. He did not seem sure of what is happening or what else to check for. We had to make a trip out of state to visit family but we always leave the heat on in cold weather just to be safe and we turn the main water valve off and drain the pipes. Jan 28 2026 We returned to the house to find there was no heat in the house and the toilet tank and bowl had blocks of ice in them. The bathroom sink trap was cracked from ice and the shower valve was busted along with the kitchen sink not draining. A pipe also sprung a leak in the basement. There was also a strong natural gas odor in the house. We called again and they sent another tech Mitch who showed up with three space heaters to thaw the house plumbing out but could not get furnace started he also confirmed the gas smell to be present he said the gas coupling inside the furnace was not tightened enough from when they did the first service. He did not bother to check the ignitor but did after I asked him to check it. He said the ignitor is bad and he will call me back the next day with a price as he claimed did not have a replacement ignitor in his truck and he estimated the price would be around $600 a part that cost under $30 He left us with no heat and a gas leak while I slept in the house in the extreme cold snap in January I could have died from both the cold and the gas leak. Jan 29 2026 Mitch never called back to come replace the ignitor. I gave up and had to call ANOTHER company to get our heat working. They came over and figured the problem in 5 minutes replaced the ignitor and tightened the gas coupling which was left loose by two technicians from Master Services. My bill was $357.44 and our furnace is working well since till the writing of this review March 23 2026. Jan 30 2026 Plumber Eric from Master services came over replaced the frozen sink trap that they caused to fail from freezing and charged me $154.83 He also gave an estimate of $1700 to replace the leaky pipe that they caused to freeze up due to low quality work. I refused to do this and feel they must take responsibility and fix what they broke. I had to replace the shower valve myself and get the kitchen sink flowing again. Several phone conversation with manager Juan did not help as he insisted they have to charge me for pipe repairs that would have never happened if they did not cause the freeze. My pipe is still dripping and they totally ignored the problem. I see that a Mr. Kyle Burroughs listed as general manager on the better business bureau website so Mr. Burroughs if you are reading this Please intervene to rectify this problem. You can get my contact information from your service department records. All I need now is you send a plumber to replace the pipe section that is leaking so we can put this nightmare behind us. Victor G Please respond

service was excellent!!! Arrived quickly and workers were professional and courteous. Work was…read moreexplained and completed efficently. Prices were very reasonable and payment options were flexible. I would definitely recommend them.

We would recommend Double U Electric. Josh is a great guy and communication was great. His team…read morearrived on time and was able to get the job quickly . Their prices were fair and we're somewhat flexible to make it work for both parties. We were happy with the work completed . Just need to get the drywall patched. I will be calling them again to install the new fixture above sink and possibly a pendant over the peninsula. Thanks Josh & Team.

Southern Lakes installed a new HVAC system in my home in Delavan. Dave Smith gave me a fair…read moreestimated. Thomas and Aaron did a excellent job installing the system. The girls in the office were very nice to deal with. I am very happy with their service and would highly recommend this company. The above mentioned Anne's are an set to this company. Terry Cable

Southern Lakes Plumbing and Heating Our water heater died…read moreChristmas and Southern Lakes got us in as soon as they could. TJ was the technician was on time and worked professionally we had a few hiccups but he knew what to do. TJ was friendly with our Sasha as well she felt protective at first but then just wanted to be nosey. After a long day it was done,well done TJ!! We will call again!! Oh wait they did come back. This last Friday Jan 30 Southern Lake's came back and replaced our old furnace with a new one with heat pump. Arron and Eric were the technicians they were on time. They did what they had to do and of course Sasha settled down eventually but wanted to be nosey of course. Was very impressed that ALL tech's we had in last two weeks were very professional, acknowledgeable and cleaned up as well as made sure ALL was running right before they left. Thank you again Southern Lakes Plumbing and Heating!! Services Water heater installation, A/C system dismantlement, Heating system installation, Install AC, Thermostat installation Price was very reasonable!!

I was just billed $166 for a temporary repair on a bathroom faucet handle that broke. It ultimately…read moreneeded to be replaced so I ordered one off the internet. Meanwhile they tried gluing the broken one together, which broke the second they left. I was anticipating this charge to include them coming back to install the new one but no. What a joke.

I have water pressure again! Thank you to the two exceptional plumbers that visited my home, both…read morewere professional, on time & were excellent at explaining the problem in terms I could understand. I had a great experience, from the first call to the office to the completion. I had been dreading calling a plumber because I believed my water tank needed to be replaced. Instead, and to my delight, it was a switch that needed to be replaced at the cost of $35.90. JC will always be my first call for any plumbing needs & my first recommendation.

Great first time experience! Initial contact was pleasant and an estimate was received in a timely…read moremanner. I submitted photos in advance of receiving the estimate. Responsive to text and email queries. Easy to schedule. We needed several things done including installation of a new light fixture and outlet. Travis arrived promptly and did a great job explaining what was being done and answering all questions. All items on our list, plus one additional ad hoc request were completed. Highly recommended!