Sean was great to work with and looked at money saving solutions to my issues…read more I will definitely be calling Sean for any future issues. Thank you, Dan Whitford

Very satisfied. Very professional in and out clean and quick work. Would highly recommend.read more

$35,000 DISASTER FROM A SIMPLE CLOGGED TOILET!!!…read more We called "Emergency Plumbing" with a clogged toilet in August 2024. After their plumber visited us, we ended up with THREE ROOMS DESTROYED BY WATER AND SEWAGE, costing $35,000 IN REPAIRS that took SEVERAL MONTHS, and then later getting dropped by our brand new homeowners insurance due to the claim! "Emergency Plumbing" happily took my several hundred dollars in payment for "clearing the clogged toilet". They have offered no recompense for causing our massive loss. But, to their credit, they did say "sorry" a couple times. THE FULL, DISGUSTING, DANGEROUS, SAD STORY: In August 2024 I called about a clogged toilet I couldn't plunge clear. They were able to schedule a plumber for early in the morning. The plumber arrived, and first wanted to see my septic tank. He started to hand dig a bit towards the tank. A minute of digging got nowhere, so he decided to come inside and look at the toilet. He tried an auger to clear the clog, to no avail. So, he asked to see the sewer cleanout. We went to the basement, where things were about to go DANGEROUSLY BAD. We located it above a ceiling tile in the finished basement. He held a up small garbage bag and opened up the cleanout... A FIRE HOSE RIVER OF SEWAGE immediately began to spray out onto him and our finished basement. He panicked and asked for garbage cans / bags to catch the sewage river. My wife brought down some large utility garbage bags. The plumber and I held up and filled about 3-4 large bags of sewage over our heads during the next several minutes before the flow finally stopped and he could cap off the cleanout. He reassured me by saying, "sometimes stuff like this happens". We were both drenched in sewage from head to toe. Some had splashed in my eyes and mouth. He started to hand mop up the large sewage puddle with some paper towels. I told him "don't bother, this all will need a mitigation company". He replied, "all you really need is some soap and water". Ummm no. We dried off, shedded clothes and went back upstairs. The toilet still wouldn't drain, so he said he'd drive back to get the larger auger. He asked if I had any toilets upstairs, and I replied yes. He said "OK, you can use your upstairs toilet and shower, just don't use the clogged one down here". He left and I started to shower. After showering I came back down to the main floor to discover that SHOWER WATER WAS GUSHING OUT OF THE TOILET INTO OUR BATHROOM AND HALLWAY!!! More fun! In the second panic of the day, I tried my best to dam up the NEW RIVER OF WATER now FLOODING my main level hardwood floors. I ran downstairs to see even more water now soaking many ceiling tiles and raining onto the sauna and floor. I called the plumber and the head plumber agreed to come join the fun. He arrived, I explain the scene, and he said "Oh no, he should never have told you to use the fixtures upstairs". Oh no! The first plumber later returned with the larger auger. They managed to clear the clog with it. They did some hand mopping up of the now destroyed first floor powder room, hallway, hall closet, and living room. They asked for a check for several hundred dollars, said sorry for the problems, took my check and left. The next day we opted for a water & sewage mitigation company, rather than the plumber's recommendation of "soap and water". Over the next couple days, my wife and kids truly enjoyed watching the hardwood floors, powder room, drywall, and finished basement get ripped out of the house we had purchased just months before. Then we had four days of loud industrial fans and dehumidifiers to hopefully prevent any mold. Then a few weeks enjoying a half ripped apart house, no working first floor bathroom, rough hardwood cuts, nails, etc. Lots of fun for kids and wives alike. The insurance claim process and reconstruction took place over the next couple months. We had to cancel our Thanksgiving party, as we were still wrapping up the rebuild by then.In the weeks after the plumbing adventure, I texted and called the plumber, hoping to get some recompense for this disaster, maybe cover my insurance deductible, maybe even my money back? We talked on the phone once and I made my case. He didn't offer anything at all. Haven't heard from them since. I would love to avoid going to court and just have them do the right thing, make this right for a family of four whose second half of 2024 was ruined by their work. Does anyone stand by their work anymore? 0 STARS - CANNOT RECOMMEND FOR ANY PLUMBING WORK. Maybe the head plumber is good? But whatever junior plumber they sent to unclog my toilet basically destroyed much of my new house. They were arrived on time and were friendly to talk to, though, tiny bonus points for that. ONE QUARTER OF A STAR

Great same day service ata reasonable price…read more They had good communication too and even told me how to do a Different Job.

Just received an estimate to replace a $32 part on a humidifier for $684 after I already paid $125…read morefor the diagnostic fee. I don't mind paying for service, but I don't need to be gouged. Service has gone downhill in the last year.

We have been doing business with Peck and Weis for many years. They turn our well and water on in…read morespring of each year and shut the well and water and winterize our property every fall. They are great to work with and we love Sue in the front office!

Dale did the maintenance on my tankless water heater and was awesome. He was professional, had…read moregood communication, and reasonable on the price. I felt his service was very thorough and would definitely the company again.

If you're looking for a tankless water heater, DALE is your guy! Dale installed a tankless for 2…read moreother units in my building and he has had NO complaints. When I initially bought my condo, the unit did not come with a washer/dryer. My neighbors suggested that the best option was to remove my water heater with a tankless and then to install the washer/dryer. Not only did Dale install the tankless, but he also did all the piping and venting for the washer/dryer. He did a great job and I highly recommend him!

I couldn't be happier with Bassett Plumbing. I called on a Wednesday, Tom came right out to take a…read morelook at the plumbing under my kitchen sink that need to be reconfigured and even offered to come back that day after he finished his scheduled repair. He also only quoted me $150, this being after I had already received (2) quotes for $450 and $495. I had Tom come back on Friday to do the reconfiguration and unfortunately he ran into a problem. He left to get the materials that he needed, came back and fixed it and was only going to charge me $125, less than what he originally quoted. Tom was very professional, friendly, and very honest. Definitely call Tom if you need anything!! If I could give him 10 stars I would!

Bassett Plumbing installed out water heater without a dielectric union between the cooper pipe and…read moresteel pipe. These two metals corrode each other without this piece. We did not notice this until the water heater started leaking where is began to corrode. I have called and left multiple messages and still have not heard back. We bought this Rheem water heater less than a year ago and it is already in bad shape.

Mike fixed my heating system quickly and efficiently. His price was extremely reasonable and he was…read moreboth helpful and kind. Mike also followed up to see if the heat was continuing to work. I highly recommend Mike.

From the owner: Cold Knight Home Comfort Provides Heating , Air Conditioning, and Refrigeration Services 24 Hours…read morea Day to the Kenosha, Milwaukee and Racine, WI Area.

I can't say enough about this company. Jeff, the owner, is great. Excellent communication, honest…read moreand reliable. Highly recommend.

Very professional, clean, and quick, no hidden charges, same day service, reasonable rates, honest…read moreopinion and offered suggestions on how to save costs. He had all necessary materials with him. I would highly recommend his service especially in an emergency.