This is not a licensed contractor!
Really tried to like this young couple as it's admirable to see people so young working in a dying craft. HOWEVER, I cannot recommend them at all after completing a job at my house.
We purchased a 107 year old historic home in July 2021. We needed our front door restained as well as a built in sideboard in the dining room. These people made an offer through yelp to give us an estimate.
When they showed up, they started unloading all this equipment, setting up tables, etc., which was very weird. They didn't explain that they were going to do any of this. They ended up taking a drawer out of our sideboard and refinishing it! I thought, "what the hell is going on?!" But, they were very nice and polite and at least acted like they knew what they were doing. When they finished, it looked pretty good and they assured us if they did the job it would look even better. The color they hand-mixed was fairly close to the color we were going for, albeit a little darker. We ended up hiring them, but they said they couldn't do our front door until the weather warmed up...something about it making the varnish fog over. There were no written estimates but at one point Danyel took a photo of her notebook where she wrote down the price and texted it to me. The appointment ended up being a couple of months away. The morning of, we got up early and showered so we'd be ready for their arrival. They didn't show up until early afternoon, which really irked me. We have a roommate that's highly allergic to paint and stain fumes and he had left the house so as to not be bothered by them that morning. By the time they got here, he had returned and had to barricade himself in his room.
They first said they'd do it all in one day and come back the next day to work on the inside of the door. They didn't even finish the sideboard the first day (because they were so late) and came back a 2nd day (late) and worked on it again, again forcing our roommate to stay in his room all day and night.
Everything was totally enclosed in plastic and they were going in and out of the window! Weird. We decided to take a peak after they left and were shocked at what we saw. The color was so much darker than what we chose and didn't match the rest of the historic Craftsman trim in the room at all!
Needless to say I mentioned it when they texted they were on their way the next day. Oh, again late. They were supposed to show up at 3 pm and didn't show until 5:30. So I was really, really angry by that time.
They came in all faux cheerful and started cleaning up and installing the drawers and doors that they had taken back to their workshop to do. When I finally saw it all together it was just heartbreaking and again, just made me furious. Danyel was just a bucket of excuses and at one point I said, "Are you going to have an excuse for every single thing I point out??!" She ended up saying yes. She said, "Let me go get some lights and set them up so you can see that it's actually much lighter." I said, "Lights? This is the light we live in in here. This room is on the north side of the house, it's not going to get any brighter in here. We will always see this color in this amount of light.
I continued to give her hell as she exited the house and her wimpy mate (Casey?) stood at the car and watched. She said, "It can be fixed!" to which I replied, "You didn't offer to fix it, you were all excuses and only offered to let us not pay the remaining bill."
Frankly, if this is the kind of work they do, I would NEVER trust them to fix it and do it correctly.
Danyel is a motor mouth and will sell you a swamp in Florida. I'm sure they CAN do some good work, but be forewarned.
UPDATE in response to Casey's reply:
1. You did NOTHING to try to satisfy THIS customer when I brought this problem to your attention. Danyel was NOTHING but excuses, and now you in a similar fashion.
2. If this is what you call an "exceptional job," you need to get out of the business. You just ruined a 108 year old historic piece of furniture because your egos were bigger than your professionalism.
3. I did not agree on a color several shades darker than the historic wood in our dining room. That's nonsensical. Who would do that? Further, Danyel already apologized for the misunderstanding "on your part," so are you now negating her apology?
4. You didn't get paid, huh? YOU GUYS texted me to not make the final payment! Don't you DARE make it sound like I didn't pay you when it was your idea! I have the text message!
5. No "legitimate" business keeps invoices handwritten in a notebook like a high schooler. Further, you're not even licensed to be doing this work. read more