On 05/06/25 I had an appointment to have 4 tires put on. I…read moreasked that no other services or inspections be done. I was denied the discount price advertised and denied my military discount. An hour and a half after my appointment a sleazy mechanic said he could not get the lug nuts off and tried to get me to buy 24 lug nuts for 186 dollars. I found the lug nuts online for 36 dollars at the local Autozone. The mechanic had damaged several of my lug nuts. They never did mount the tires. I bought the tires I had ordered and took them to a tire shop down the road and had them installed. The shop manager at the second shop reported he had no problems get the lug nuts off and that new lug nuts were not needed. I did go ahead and replace all the lug nuts because Firestone had damaged several of them. The cost to replace the lug nuts, all 24, was 29 dollars. Firestone had tried to rip me off for over 150 dollars. I believe this was an attempt to financially exploit me because I am a senior. My issue is I am sure I am not the only one they have ripped off or will rip off. They are stealing money from the elderly population who uses their services. I was contacted by the area manager on 6/11/2025. He defended the Oakridge Firestone store for their criminal activity. I have asked that my complaint be escalated. I was offered a low-end settlement to shut me up basically. I turned down the offer. This store is ripping customers off and damaging vehicles. This has to be stopped so I have made the necessary contacts to have this store investigated at the state and federal level. I believed that they attempted to commit financial exploitation of an elderly customer and that this has been ongoing for years and needs to be addressed.

Chip at this location is THE BEST!!! He is the most friendliest and caring person. He sure…read moresaved us when we were in a dire need of help. Thanks Chip

I've used Secton Auto auto service for years. They have done routine maintenance, body work, and…read morerepair maintenance for my vehicle. Of course, auto work is never cheap. I always look for quality work at a reasonable price. I believe I have always gotten that at Sexton Auto so I continue to bring my car here as I can depend on receiving a fair estimate on good work. In all these years, I have never had to bring my vehicle back for rework. In fact, if the work requires extensive time to repair, they offer a loaner vehicle. I am very pleased with their entire service. I have always been treated courteously.

My grandparents brought their minivan in for routine maintenance and they got upsold tires and an…read moreengine mount, then the shop cross threaded 2 lug nuts and broke another lug stud and tried to charge them to replace the whole wheel hub assembly. They blamed it on the van being old (it's less than 15 years old and in good shape) and having corroded lugs, but I rotated the tires a week before myself and know they aren't. I spoke to the shop manager and he told me that 4 of the lugs were good there was just the one broken one, so I said I'd order the wheel hub and do it myself. My grandparents drove it around and even went on the interstate with only two good lugs holding the wheel on during the 2 days when I was waiting on the part to come in. They could have been seriously hurt or killed by the shop's incompetence. I even went in and spoke to the shop afterward in case they weren't aware of how bad they left it, and all they tried to blame it on me for wanting to fix it myself to save $500 for two hours of my time.

I had my brakes done back in January. They advised that I had a oil pan gasket leak. I took it back…read morein end of March beginning of April to have that fixed. It was supposed to be fixed and they said that I now had a timing chain issue because they saw a chunk of the guide in the oil pan. Quoted $2500 to fix that. I got a second opinion. My brakes needed to be redone because they didn't grease the pin on drivers side, the oil pan gasket wasn't sealed correctly and my timing chain is not broken. I did have a transmission leak. It has all been fixed!!!!! For less than $600. We will not be going back there.

I called in today because my car didn't have a/c. Brandon was very nice and got me in! They fixed…read moremy a/c for a reasonable price! Great service!

Wow! Quality service! Reasonable pricing, Human understanding!…read more Daniel, who owns this shop, is always an absolute pleasure to do business with, as are all of his employees. They are extremely knowledgable about what they do, and it's not just oil changes! I recently had the starter go out on my car. Where most shops wanted to charge me an arm and a leg, and showed little interest in coming to the car, Daniel not only came to where I was, but jump started my car so I could drive it to his shop, replaced the starter, and had me running smooth in no time. Furthermore, he was reasonable with the pricing! I'll tell you this- he's earned my loyalty!

Top notch service, very reasonable pricing and super quick on being serviced. Great attitudes and a…read moreworthwhile experience. This is my new "go to" place from now on. Honesty and integrity are hard to find in the automotive business so this is a real find.

This shop was recommended by a trusted friend and mechanic…read more Dropped in and got friendly, knowledgeable wuite. Got it done same day and am very pleased with quality and price. Looks good and sounds great! Highly recommended you give them a visit when you need this kind of work.

I had the muffler and dual pipes replaced on my F-150. The mechanic, who I believe is the owner…read moreoperator, did an excellent job and was very reasonable on his price. Will go back if any other services are needed by him!!!