Great place! Husband and wife shop. Simply put, a fair price for honest work. There is no upsell or…read morenickel and diming. Good people

Mike and his team went above and beyond to help us repair our 2014 Chevy Equinox. What started as a…read moreseemingly straightforward issue turned out to be more complex than any of us anticipated, but Mike was upfront, honest, and incredibly patient throughout the entire process. He carefully explained every detail, including costs, before any work was done, which we greatly appreciated. The service was absolutely exceptional, and the pricing was more than fair. After having some bad experiences with mechanics in the past, it was such a relief to find a shop that truly lives up to its reputation for honesty and fairness. I would recommend Mike Moore and his team to anyone (and everyone!) in need of reliable auto repairs. Thank you, Mike! You've earned lifelong customers--we'll definitely be back!

I thought M&M was saving me money when they told me I had a year of wear left on my brakes before…read morethey needed replacement. I brought my car in after a year and they told me I now had to replace the pads AND the rotors. Frustrated, I asked how to really know when brakes need replacing before rotors must be replaced. His answer: You can't.

Quick service and very friendly customer service. They are very honest and upfront about what is…read moreneeded for the car and fair prices.

I was extremely happy with these guys. I initially had brought my truck in on a Monday for a clutch…read morereplacement on a 2004 Tacoma. I called them on Wednesday for an update and they said they wouldn't be able to get to it until the following Monday because 2 of their mechanics had been out with the flu. The office personnel were apologetic about it. No, problem, these things happen. They said they had already gotten the parts, so I elected to bring it back that following Monday, since I had some things a had to do with my truck over the weekend. I dropped my truck off the following Monday before work and was able to pick it by the end of the week. I can't remember the last time my stick shifted so smoothly, or the pedal felt so easy to depress. Thanks guys!

The BEST experience at an auto repair shop I have ever had, by far. Got done with my car quick, and…read moreexplained what they did and what was wrong in detail AND in detail I could understand. They are the last of the great mom and pop shops out there. Incredible human beings, more than fair pricing. They're not going to try and steal money or make problems that aren't there. Just good, honest people. Will go here for everything I need car related. Would go here for Sunday dinner if they'd let me! Can't sing their praises enough. PS- They are also cat people and have rescued several cats. Incredibly good people deep down to their souls!

I recently purchased a 2007 Jeep Grand Cherokee and noticed that the service records were all from…read morethe dealership. Not wanting to pay dealership prices, I found these people and took my car in for a minor issue. Also ask them to change the oil and check the fluid levels and basically just check the car over. I was very pleased with the service and the level of expertise. They look my car over gave me a very honest assessment of what was going on and what needed to be addressed both sooner and later. They did a great job of playing out what the vehicle needed in both the short-term and the long term. One thing I appreciate it very much was the fact they did not try and pressure me into any sort of repair at all and we're very honest about what was needed on the vehicle and what needed to be addressed immediately versus what needed to be deferred or could be deferred on down the road. they're waiting area is very very nice with things like water and coffee available free of charge. It's also very bright and nicely decorated. Something I appreciate it because I decided to wait for my vehicle to be serviced on the premises. Staff is really really nice and like I said they're extremely knowledgeable about what's going on and we'll be straight up with you. And for the price, you get excellent service and and honest assessment of what's going on. They are not the cheapest in town, but they're not the most expensive either. I think the value is there and really worth the money. One thing I need to note is that they have a policy of not allowing people to bring their own parts. Some people I noticed in the reviews are upset about this, I for one and not one of them. I understand that they want to know where the parts are source for, if they have a warranty or not, and I'm okay with that. I would highly recommend these people!

These guys are very helpful and transparent. Dealership quality without the price tag.read more

My car had a severe bucking problem so I took it to a place I thought was reputable, but to my…read moredismay, they were not able to rectify the problem after having the vehicle for a period of close to two weeks. I had enough and took it to Autoextend and they we able to get it back to me in a day and a half; all the while keeping me informed of the progress. This place is VERY professional and a company with a lot of INTEGRITY. I will not hesitate to take my car back to this place, and I will. Thank you for your professionalism, A customer for life

Just wanted to give a great shout out to Eric and his team. My old mechanic is retiring and was not…read moredoing big jobs no more. My best friend told me about Autoxtend. I was very please with them. Once again I have found a trust worthy machanics.

Those guys they replaced my car back to shucks and Front Strut Assembly & Sway Bar Links …read more Unfortunately I had to Restart the work again with another professional mechanic , because they didn't do right. And made my car making unusual noise coming from the back and front result of unprofessional work !!

Quoted front end work. For some reason their quote was double or more than 3 others. Obviously…read morecould not use them this time.

Do NOT use CARFIX in Oak Ridge…read more We took our daughter's 2017 Honda Accord to CARFIX because the air conditioning stopped working only one month after purchasing the vehicle. CARFIX told us the AC compressor AND the engine fuse box both needed to be replaced, with an estimated repair cost of around $2,000. Thankfully, we contacted the dealership where we purchased the car before approving the repairs. The dealership agreed to fix the AC issue. However, when we picked the car up from CARFIX to take it to the dealership, we immediately noticed the radio console, backup camera, and charging port were no longer working. My husband went back inside to speak with them. CARFIX admitted they would "look into it" and explained that Hondas can sometimes have radio issues after disconnecting power. They said they would order a replacement radio that would arrive in about a week. The repair total was supposedly around $1,100, but they offered to cover 80% of the cost, leaving us to pay $224 out of pocket. At the time, my husband agreed. Once the dealership inspected the vehicle, they confirmed the ONLY thing wrong was the AC compressor. There was absolutely nothing wrong with the fuse box CARFIX claimed needed replacing. At the end of the week, CARFIX called saying the radio had arrived. I brought the car in and was told it would take about an hour. After waiting over two hours, I overheard employees discussing how they couldn't install the radio because they needed the anti-theft passcode. They admitted they had called Honda dealerships and corporate trying to get the code and told me it would have to wait until the next business day. Four days passed with zero communication from them. When my husband finally called, they said they still hadn't heard back from Honda and were "just going to order another radio." We picked the car up for the weekend and waited again. A week later, they finally contacted us saying the part was in. I returned the vehicle and was told it would take an hour and a half. Thirty minutes later they said it was done and demanded the $224 payment. I explained that after weeks of inconvenience, multiple trips, conflicting diagnoses, and the damage that occurred while the car was in their possession, I didn't feel we should have to pay anything. Robert became rude and dismissive, insisting we had already agreed to pay. I pointed out that: * We brought the car in ONLY for air conditioning issues * Additional problems appeared only after CARFIX worked on it * Their diagnosis about the fuse box was apparently incorrect * The dealership fixed the problem by replacing ONLY the compressor They claimed they offered to pay 80% "just to help us out," not because they caused the issue. At that point, I said I would pay but mentioned I would be leaving a bad review, they said "Just give her the keys and be done with it". After leaving, I discovered even more problems: * I couldn't connect my iPhone because multiple phones were already paired to the system * Meaning they installed a USED radio, despite implying it would be new * The dashboard was also cracked around the radio installation area Looking at the invoice later, I noticed they put into the invoice to be charged: $1,024.50 for parts (NO WHERE STATED USED) $15.75 labor $48.88 shop/environment fees Total: $1,195.32 This entire experience was frustrating, unprofessional, and dishonest. I would strongly recommend getting a second opinion before trusting CARFIX with your vehicle.

For what I got done I think Car Fix did what they said. I didn't like the cost but in the end. It…read morewasn't any higher than others.

I bought a car from the dealership online and had it shipped to my house. The salesman, Trey, lied…read morein writing about several material pieces of information about the vehicle. He put in writing the brakes were "75%" good. Less than 3,000 miles of driving later, the brake lights came on and the BMW dealership I took the car to told me the front brakes needed changed and the back brakes wont be far behind. Trey said in writing the tires were "like new". The dealership I took the car to shortly after purchasing it told me the treads were very low and that all 4 tires would need changed and they urged me to change the front tires as soon as possible. It's disappointing that the dealership lied. It has been super disappointing they haven't been willing to talk to me and haven't offered to help in anyway! I would avoid this dealership unless you're an expert on everything and can tell when they're trying to mislead you.

Great shop to work with. I purchased a car from Phil, he was knowledgeable, responsive, and easy to…read morework with. As an out-of-state buyer, the entire process was seamless. I'll definitely be working with them again as I continue to expand my fleet.