I normally try to resolve issues privately before leaving a review, but this experience left me no…read morechoice. I was charged $50 for a fog light repair that was never actually completed. I was told it was "temporarily fixed" so they could issue my inspection sticker. The fog light is still not repaired. I called trying to resolve this before going back in person. When I did, the son of the owner was extremely rude. He treated us like we were lying and dismissed our concerns. All I wanted was for them to either complete the repair (since I already paid for labor) or let me just pay for the part and finish it properly. Instead, they refused to fix it or refund money for work that wasn't done. I'm also concerned about the legality of issuing an inspection sticker without the vehicle fully passing, as that may violate West Virginia Code §17C-16-7. Very disappointing and unprofessional experience.

Both my dad and I have taken our vehicles here to Teays Valley Import. The owners and employees are…read moreawesome to deal with, very honest and trustworthy, and they do excellent work. I highly recommend going here.

The exhaust on my 2019 EcoSport suddenly became LOUD. Rolled in to Quality at 8 am. They found the…read moreissue (broken flex pipe) had it fixed and me on my way in 20 minutes. Very reasonable price. Didn't try to 'upsell' or inflate the issue. Friendly, professional, efficient, and down to earth folks. Will come to them for any future exhaust needs.

Was traveling and decided to replace the exhaust and tips on my Silverado. Paid $468 for a-flow…read moremaster and dual stainless tips. After pulling my trailer back to NC both tips are discolored and found the exhaust rubbing my spare tire. Called the shop and was told nothing they could do and it just is what it is.

After an awful experience with another company several years ago, 6 hours of hell in an office, my…read morehusband and I were dreading the car buying process. You always hear those horror stories of the salesmen taking advantage of you. You end up paying way more for your new vehicle than you anticipated. We prepped ourselves with what not to do advice. We did our homework this time. We knew what we wanted. Stuck to our guns and we walked out of there with exactly what we came in for! Sal, our salesman, was extremely professional with a heart for family! We came in with our two very young kiddos, do not recommend, however, Sal was so very patient and informative. He didn't try to sell us what we didn't want and he listened to our needs. After we test drove the vehicle we came in for, with baby car seats installed and all, he gave us his card and number. Sal worked all the behind the scenes details with the financing for us. We knew this was the right place for us. We scheduled to meet the next day, and after a short time, Sal handed us the keys to our brand new vehicle! The process was so simple and straightforward. We didn't feel swindled or rushed. Bonus, Lester Raines loves his animals! My daughter and son were so excited to see birds while we were there. They got a sweet snack from their break room, and even got to sit in small child sized chairs and watch cartoons in their kids zone. We absolutely recommend this business, and Sal!! They were great and we are very happy we chose Lester Raines!!

I have called twice, two weeks apart just to test drive a car and both times have met resistance,…read moreand today's was just a flat out 'no'. Wild way to do business.

Bad experience! I dropped my vehicle off to have some repairs done and was told that it would be…read moreabout a week before they would be able to get to it. The timing belt on my car had broken, and they quoted me a price of $1200-$1300, and said that this price was "worst case scenario" and that it would only be this much if ALL of the valves would need replaced. I called the following week to check on it and was told they were not able to get to it yet. This was the answer I got every time I called for nearly a month, and they acted like it was an inconvenience for them to answer the phone. When I finally did get my vehicle back, I was charged nearly $1700 ($400 more than the original quote) even though they only replaced ONE of the valves. I feel that I was totally ripped off. Plus the check engine light is still on, and it is leaking oil. I do not recommend this shop to anyone!

I have used this garage since the purchase of my 2015 Nissan Rogue brand new. They have done all…read moremaintenance and do a great job. They just put on a set of Michelin Premier tires. They are a small, local operation and that is exactly what I am looking for.

Jeff and Jamie are incredible people! Hopefully you get to work with them! Super honest and helped…read moreme get my next car. Customer for life!!! A+

I have purchased and leased Volvo's from this dealership. I have been very pleased with the three…read morethat I have gotten. The Volvo is a superior product wherever you purchase it, but it's really nice to have a dealership that helps with everything from making sure you get what you want, to helping you with the finance options available. My most recent Volvo is a lease with the Astorg ownership. The paperwork was fast and easy as always whether I purchased or leased. I did get a very good deal because when they have a "special" on their cars, they mean it at this location. I can't say enough about my salesman, John Brown, who was very informative and didn't treat me like I needed a lesson on car ownership because I'm a woman.

They don't stand by their work. I used these folks for a few years. Most recently, they did a…read morerear brake job for me. A week later I could hear something loose in one of the rear drums - rattling around. I took it back to their shop. When I came back, they said nothing was wrong and charged me $40. There was obviously something the mechanic missed the first time during installation. It was the same mechanic who checked it out when I came back. I'm guessing he said there was nothing wrong to cover his own butt, and quietly fixed his error. I should not have been charged.

The folks here are excellent and very knowledgeable. Great service and value. They sure make you…read morefeel welcome and right at home while you wait. Highly recommend.

Beware- this lot sold a friend of mine a car that had been previously wrecked with a CLEAN carfax…read more When he attempted to trade it in at another dealership, the carfax showed structural damage.

I had a great experience with this Moses location. The salesman, Mike Mowry, as well as his manager…read moreand the finance manager were all kind, helpful, and eager to help me find what I wanted and get me exactly what I asked. Mike went above and beyond obtaining the car I wanted from another dealership, texting information back and forth with me, and answering all of my questions. I would highly recommend him and this dealership to anyone looking for a pre-owned vehicle.

We have been patronizing MOC since 2020 for annual inspections and tire changes for our 2016 E…read moreClass, Elbereth. This time, we needed an emissions upgrade installed as a result of a recall notice. We had one little oopsie where, when I showed up, they thought I was dropping off the car, but I had been told the service would take three hours. It is a 90-minute drive each way, and I was by myself, so that was a little precarious. They told me to wait a minute while they sorted things out, which they did to my satisfaction. They gave me a loaner (new Audi, fun!) and sent me on my way. I did need to call a week later to get an update, but I wasn't mad about it, as they had said thru would drive to us to swap the cars back. All told it took a little over a week, as they were short-staffed, but everyone was a pleasure to deal with. We dealt with Phil, Zach, and DD, and one more staff member whose name I forget. They are also honest. We asked for new tires, but they checked and said we didn't need them, instead of making the easy sale. The car was returned washed and cleaned inside and out. As you can see by the picture, they have a nice setup for customers waiting on sales and service, with coffee, sodas, and water. Bring a sweater, though, as the AC is blasting! We will continue to bring Elbereth to MOC as long as we can.

Great location! Customer service very poor especially for the amount of money you pay here. Walked…read morein for appointment for oil change and wasn't greeted like I was at other Mercedes dealerships. I walked in and nobody said a word. The atmosphere was dry. I sat and watched as I waited while several employee walked right passed me without saying a word. Not to mention I was considering upgrading to a Mercedes SUV, but I don't like spending my money where I don't feel appreciated. At least 10 to 15 employees walked passed only 3 or 4 spoke.