When I needed to get a replacement lock for the back door, I didn't want to go to a big box store…read moreand have somebody who didn't know what the door lock versus a deadbolt was. The owner of this Ace Hardware clearly trains his employees or hires people that know their craft. Terry knew what we were looking for and told us to give the cashier his name when we were done so he could make us a key so it matched our old set. This chain of stores is run by somebody who knows how to train their employees so we will always be back good to see that they're getting customers

How is the new old Albertsons building, it's new, much larger, Ace Hardware is a great spot to have…read morein the middle of town. The physical footprint of this place is much bigger than the previous location down the street, it has expanded sections of everything from grills, to painting supplies on the way to a large section for home breweries. Well it's not something that I do, it certainly isn't getting less popular and it's great to have a spot in town to get everything that you need. If you're looking for "For Sale" signs, those are located in the back right corner of the store. Those are what we came for and those are what we left with! The workers are very helpful and like most of the Ace Hardware is in the area, the employees ready to help you find whatever you need. This is a great use for a building that said open for a long time, and I for one am glad that they're here!

In July I bought a brand new Stihl chainsaw. After one use the saw would not start so I brought…read morethe saw back to the store. I was immediately accused by the skinny, long haired manager of misuse. After having to argue my case they gave me a new saw. I experienced the same carburetor problems and a second manager gave me a hard time. I asked for my money back and immediately went over to Steins Ace Hardware and bought a new chain saw. They know how to treat customers. Advice for the Hometown Ace Hardware on 40th: fire the two moron managers of this store or you will lose more customers.

Every time I walk in the door, someone is always ready to help find whatever I'm looking for and…read moreoften solve something complex I'm working on.

I had been to a big box store and I had to chase someone for assistance and I was sold the wrong…read moreitems which is what brought me to this store. I appreciate the customer service and immediate assistance I received. I've been there twice in a week. In one of my visits I showed the hardware I needed for an old window and frame and although he explained that they don't sell custom made manufacturer's items, he looked in different aisles and recommended an item that could work to fix my window so I bought it!!!! I am so happy that the hardware worked perfectly and I was able to fix my window and I did not need to call a handyman. THANK YOU SO SO SO MUCH! I am happy I can now open my window! Great service! Great store! I would highly recommend it!

Entire staff is rude and all real good buddies with King Inslee. Low selection of products. Crappy…read moreparking, fix the bump....

I want to express my gratitude for Evan Dorich. Every time I visit my favorite Ace Hardware store,…read more Evan is right there to greet me and ask how he can help me. I've had a lot of issues with my irrigation lines, drip system and Koi pond. Evan has been so kind as to troubleshoot for me, and has shown up at my house several times to work with me and teach me. His kindness, patience and valuable knowledge is nothing short of remarkable! He's a great representative of Ace!

Bought a mower Friday night and the engine locked up after 10 minutes, brought it back Saturday…read moremorning and the team wasn't sure if the could refund or exchange it, normally you have to go through the manufacturer. In the end they were able to take it back and I bought a different brand for $10 more. Thank you for standing by your product!

I wouldn't recommend Helms True Value for your shrubs or trees. Purchased a tree about 3 months ago…read more& saw a gradual decrease in health & eventually death. I pulled the tree & took it into Helms with receipt in hand for either a replacement or refund only to be responded with "We don't take trees or shrubs back as we don't know how the customer took care of it." Why would I spend the time/money/energy into purchasing a tree, planting it, & tending to it only to have to dig it up & return? I know other places like Home Depot, Lowe's, & Costco have a 1yr guarantee on the trees & shrubs. So I recommend going to those other businesses as they honor & back the products they sell!

Helms saved my day. I had bought a bbq at Walmart and when…read moreI sent someone with a truck to pick it up, they were unable to give it to me because their computer was still processing the order. They could see it, but could not release it. Meanwhile, I was having company over for a bbq and had no bbq!! My boyfriend went to helms, was able to pick out a bbq, and they DELIVERED it to my house within about an hour!!! We were bbqing in no time at all! and they delivered the floor model so it would be put together for me already rather than the box that I would have had to assemble first. So wonderful to have a place that gets you what you need, when and where you need it right here in Selah. Thank you Helms!

As a farmer, I've tried to buy things from this store twice, both times unsuccessfully…read more The first time I was looking for pullets. A pullet is a the middle stage between chick and chicken. I called and had a hard time getting the saleswoman to say whether or not they carried certain kinds, despite the fact that their website said they did. Finally she directed me to the man in charge, and he told me they had the pullets I wanted. Only after asking exactly how old they were did I find out they were a little over two weeks old, but "very hardy". Of course they weren't hardy enough to put outside in the coop yet, but he was willing to call them pullets and say they were really hardy, just not hardy enough to be outside or without a heat lamp! That's not hardy, by the way. The second time I tried to buy something from them was when I wanted to make a fence using hardware cloth to protect my garden from gophers. They were unable to sell me the size and length I needed, and didn't offer to order it for me. I said I would look on Amazon and they said OK and hung up. Why don't farm stores sell things farmers need in Yakima? Why is Amazon the only place you can find things like basic fencing or decent chicken feed? Why don't any stores like this sell actual pullets instead of just chicks? Did you know not everyone that has a chicken coop outside has a place to raise chicks inside?

Can be a little hard to find at first. The easiest way to remember is it's behind lee peterson…read more This is a great place to get your propane filled. Or your livestock supplies and feed big or small animals For me it is a single large house rabbit. The staff has always been friendly.