They are personable. Helpful and know their products. It's great not to have to go into town ....read more

I love Helms East Valley! I am so glad that they have come to our side of the freeway--I am no…read morelonger a "slave" to WalMart. They are super helpful and will try to find exactly what you need. Their garden department is stocked well and had everything I needed. SUPPORT LOCAL and go to HELMS!

When visiting for the holidays, the family always has a repair project that needs attention. With…read morethe large box stores over 30 minutes away, residents can be assured this local shop has all the plumbing fixtures you need. Service is friendly and very knowledgeable. You will be surprised how much a little bit of everything they have packed inside this store.

Came in for a cutting disc for a hand-held grinder which I brought in to show them. First the guy…read morepicked a disc that "looked right" and asked if I had the "special tool" to remove the grinding wheel nut. I said how about a crescent wrench? No idea what the "special tool" he would certainly have tried to sell me would have cost. $4.99 for the disc. Got home, found that the nut is part of the wheel so no way to secure the disc which was also too big. Back to store. Same guy picks new, smaller disc and tries to sell me a special nut ($14.99) that needs a special tool ($14.99) to lock it in place. I object and ask for a washer and a 5/8 nut ($1.38) I can tighten with a wrench. Nut and washer show up quickly when they realize I am not a total fool. Quickly, that guy disappears and an older guy (owner?) gets involved and brushes off the fact that the new, smaller disc is only $2.99 (I might be wrong because by now I want out and can tell they are frustrated that I objected to being sold $30 of stuff for a $1.38 nut and washer. I did not get a price adjustment for the smaller disc either. Ok, I like going to C&H and I don't have an attitude but sometimes these guys do. I also like Ace Hardware stores. Just saying.

When I needed to get a replacement lock for the back door, I didn't want to go to a big box store…read moreand have somebody who didn't know what the door lock versus a deadbolt was. The owner of this Ace Hardware clearly trains his employees or hires people that know their craft. Terry knew what we were looking for and told us to give the cashier his name when we were done so he could make us a key so it matched our old set. This chain of stores is run by somebody who knows how to train their employees so we will always be back good to see that they're getting customers

How is the new old Albertsons building, it's new, much larger, Ace Hardware is a great spot to have…read morein the middle of town. The physical footprint of this place is much bigger than the previous location down the street, it has expanded sections of everything from grills, to painting supplies on the way to a large section for home breweries. Well it's not something that I do, it certainly isn't getting less popular and it's great to have a spot in town to get everything that you need. If you're looking for "For Sale" signs, those are located in the back right corner of the store. Those are what we came for and those are what we left with! The workers are very helpful and like most of the Ace Hardware is in the area, the employees ready to help you find whatever you need. This is a great use for a building that said open for a long time, and I for one am glad that they're here!

I had been to a big box store and I had to chase someone for assistance and I was sold the wrong…read moreitems which is what brought me to this store. I appreciate the customer service and immediate assistance I received. I've been there twice in a week. In one of my visits I showed the hardware I needed for an old window and frame and although he explained that they don't sell custom made manufacturer's items, he looked in different aisles and recommended an item that could work to fix my window so I bought it!!!! I am so happy that the hardware worked perfectly and I was able to fix my window and I did not need to call a handyman. THANK YOU SO SO SO MUCH! I am happy I can now open my window! Great service! Great store! I would highly recommend it!

Entire staff is rude and all real good buddies with King Inslee. Low selection of products. Crappy…read moreparking, fix the bump....

Just moved to Yakima and stopped by the store for some items for home repair. My first impression…read morewas the store was much bigger then other stores I have been in and was instantly drawn to the bbq section which i'm an avid fan of. The bbq section is huge with everything you can think of including beef tallow!! While perusing the section, I was approached by an employee named Zach who asked if he could help me find anything. I asked about Meat Church rub and he took me to where they not only had Meat Church but a huge variety of rubs and sauces. I then asked Zach a question thinking I already knew the answer to. Back story: I'm in the market for a RecTec pellet grill and many Ace stores in the midwest and east coast carry them but I have never seen them in the PNW. I knew that this store didn't have any RecTec's on the floor and assumed they didn't have any but I had to ask, and asked Zach about RecTec's. His eyes lit up and he told me they just had their first order of RecTec's arrive and would be putting them on the floor very soon. Long story short, Zach was incredibly friendly, professional and knowledgeable about all things bbq and low and slow. After asking him for his card, I learned he was the bbq section specialist and I can see why. I truly enjoyed my time speaking to Zach and walked away gaining some new found knowledge from him. This store has everything you can think of and frankly, I have never seen another Ace quite this big. They had everything you could think to include a section for home brewing beer! We are renting temporarily to learn the area before buying a home but trust me when I say that this Ace will be my home store and I will drive 30+ minutes if I have to, to shop at this store. I will soon be buying my RecTec grill from this store and i'm super excited I got to meet Zach.

Extremely nice staff and willing and friendly service. Someone has always asked me if I needed…read morehelp and were glad to help. The checkout clerks are friendly and kind! It's like 50 years ago in terms of customer service. They have a wide variety of products. Speaking of the checkout, they have a variety of candies, much better than most convenience stores.

In July I bought a brand new Stihl chainsaw. After one use the saw would not start so I brought…read morethe saw back to the store. I was immediately accused by the skinny, long haired manager of misuse. After having to argue my case they gave me a new saw. I experienced the same carburetor problems and a second manager gave me a hard time. I asked for my money back and immediately went over to Steins Ace Hardware and bought a new chain saw. They know how to treat customers. Advice for the Hometown Ace Hardware on 40th: fire the two moron managers of this store or you will lose more customers.

Every time I walk in the door, someone is always ready to help find whatever I'm looking for and…read moreoften solve something complex I'm working on.

I like Tacoma Screw as a company and use them wherever I travel for work but this one has…read moredisappointed me several times. Maybe I'm too small. The local Ace Hardware store fixed me up and saved the day.