I went there in the summer to get a trailer wheel mounted (which they didn't carry) and they didn't…read morecharge me. I thought that was awfully cool so I went back to have the summer rims and tires on my Gladiator switched to the stock set up. Everything went well, the mechanic that did it was very courteous and told me that the bolts that I switched would work but if I had a stock set to bring them in and they'd switch them. I simply forgot, my bad. When the young man who assisted in putting the summer set in the truck bed pulled it out of the bay I asked him if he'd like to make a quick twenty for helping unload them at my house. I just had back surgery less than two months ago and I'm still on a lifting restriction. He said sure so I gave him my address and said I'd look for him after he finished his day. Half way home I remembered that I forgot my water bottle so I called to ask him to bring it with him. First of all, when you call the local number you get a national call center. Not knowing you can press 2 to reach the store immediately I got to sit on hold, ask for the Saginaw Bay road store, no, I don't need to schedule an appointment just transfer me, thanks. The phone rings and another male answers. I ask for the young man who was going to help me and instead handing him the phone I'm asked why I need to speak to him. I explained I left my water bottle and since he was coming by... "Okay...hold on." Long pause... The next thing I hear is the manager, I ask for the young guy and again get asked what it concerned. None of your business really but I'm sure your co-worker told you. (Thus the long pause) She said that it was just "unusual" and I told her that it was more unusual for two people to screen a grown man's phone calls. She then said it was against company policy for an employee to work on a vehicle outside of work. Well, he was just taking tires out of a truck bed and stacking them in my garage. If he was doing a valve job she'd have a point. All this for just trying to help a young guy earn some extra holiday cash because I physically couldn't lift something myself. So I'll be calling the corporate office on Monday to make sure there's no petty retribution for him trying to help a disabled veteran. When I asked for the corporate phone number she put me on hold for ten minutes. (What a professional) When I finally hung up and called back her excuse was they were "very busy." There was one customer waiting when I left, and they closed in a half hour. To the store manager, get over yourself. You run a tire shop. Take the corporate robot bolt out of your neck and simply hand him the phone. This is why people don't get along, because power hungry, petty people like you have to be in everyone's business. Take a second and check yourself. At the end of the day your power goes no farther than the walls of the building you work in. Be a leader, not a sycophant. It'll get you much farther in life.

I went there to get air in my tires remind you I got all four tires from there they told me that…read morethey cannot put the air in my tire when I was told that they do air for free on the phone. Then he said if I have time they take my car in too see if slow leak or air needed..... Then referred me too Belle tire for free air. Bad customer service if I was told on the phone y'all do free air. Won't be back no more and will not refer anyone to them.

This is the best place to go when you need tires! Kind, caring and fast service! I highly recommend…read morethem for your tire needs! Thank you!!

We broke down on the side of the road trailering our pontoon boat! We got a flat on the trailer…read more We called A-1 Tire and asked if they had a tire for our trailer? The person on the phone said, "I'm sure we can get you back on the road, come on in!" We got there and they had the tire replaced in no time flat and walked it out to our truck! My 93 year old mother in law said, "Wow, that was great service!" My husband said it was done for a super fair price! Thank you for making our mishap not be so terrible!!

Took my car there and told them I'd be using it for LONG commutes, take an in depth look at it and…read moretell me EVERYTHING that needs serviceing. Got a few things done, a few weeks later tires are wearing unevenly. Took it to someplace else and was told it needed shocks and struts because car still had original ones at almost 200K miles. Took the printout that Belle Tire originally gave me back to Belle. Confronted the Service Manager about it and he looked up the account. As he pulled it up, he was typing on the account (was adding that they recommended Shocks and struts) Printed off what he CLAIMS they originally said needed work, MAGICALLY, shocks and struts on it. Showed him the original copy, called him a lying dumba$$ and never went back.

Great attitudes from all the guys they where good but, dropped car off running for new tires, came…read moreback my car needed a starter so I said ok, then realized since they couldn't get it started they used something to push it from the rear damaging my rear bumper and when I took it too another shop after fixing starter they said the lug nuts where mix-matched which I just had bought new from belle tire, hate to say it but I feel like I got screwed!

Took my van in for a front end alignment, they worked on twice and it is worse than when I took it…read morein, and then they call you hours after they are done

My son's car blew out a tire last week, and the tow truck driver was supposed to drop his car at…read moreBelle Tire. He had just had his tires replaced about 3 months prior at Belle Tire. Somehow, it wound up at Firestone. When he called on his car, they hooked him up with two cheap replacement tires. My son has AWD, so they can't just replace one tire. Anyway, they also took it upon themselves to do a complete auto check. And they told my son that his car had NO oil! .... And that the power steering fluid was low.... And that the brake fluid was low.... Etc. Funny, since the oil was changed the prior month at our mechanic of more than 20 years. At that time, our mechanic completely redid the brakes, changing out a master cylinder. That mechanic has also done major work to the car, and they gave it the a-okay that prior month. Also funny, since Tuffy Auto, right down the street from Firestone had just replaced the drive shaft and a portion of the exhaust system just a week or two prior, and they did a complete fluid check on the vehicle at that time. All of the fluids were fine! This operation is SHADY!!! When my son decided to forgo auto work by this company, the person behind the counter said to him "I hope you have a quart of oil." I truly believe they drained my son's car of oil!! Thankfully, he only needed to drive around the corner for service. He took the vehicle back to Tuffy, where the auto technicians there were baffled that there was NO OIL in my son's vehicle! It made absolutely no sense to them, since they just saw the vehicle and the fluid levels were good. They looked the car over, and there was no damage or leak, and the car was NOT burning oil. They performed another oil change on the vehicle. They also checked all the other fluid levels and found them to be good...NOT low as the people at Firestone reported. Since the visit to Tuffy, we have also had the car into our family mechanic. They have also verified that all fluid levels are good. There was NO reason for the motor to suddenly have no oil. I would NEVER trust my vehicle to Firestone on Bay Road. Companies like this one are the reason auto companies have a bad reputation!

Excellent service and working hard to get people checked out. Everyone was happy and the pizza that…read moreI purchased on the way out was HOT! Sanitizing cloths at each table!!! SMART!!!!

I actually would like to put no star they were not accepting cash cuz they are not smart enough to…read moredo it manually so credit only today not fair to people who don't use cards on top of we sat at the checkout for almost 30 minutes waiting for assistance this is bullshit if you can't hire people that can't count you don't need to be open if you can't accept American Cash close your doors cuz hate to break it to you this is Americawe spent 3 hours shopping in that store to waste time and leave with nothing hire people who can count or close your doors

Needed service on a Friday afternoon but was getting turned away at other repair shops. Called…read moreTuffy Bay Rd and they said we are very busy but come in and we'll see if we can help you. Well they did fix it and I'm on my way again. Thank you so much!

Great service!! Very nice did a patch for my tire and they got us in and out! Would recommend them!read more

Great all around experience at Firestone. I could easily make an appointment online, I showed up,…read morethey even got me in a few minutes early and got me on my way in no time.

i stopped at firestone on state street at 610pm and the were great they fixed my tire very fast and…read morethey were friendly polite and easy to talk with.If you are looking for a service garage you would do good to check out these guys they are very profession and through and there genuine nice guys who do great work at a really reasonable price.They get 5 stars from me for sure.