Janet and the guys are very knowledgeable and explain everything in a way I can understand. They've…read morebeen my go to place for 6 or 7 yrs now and I trust them completely. I wouldn't go anyplace else!

Lady on the phone was rude and unhelpful wouldn't recommend taking your car here unless you want…read morebad service! they don't value their customers.

they charge me $700 just to install a water pump that I paid for and the coolant and my car is…read morerunning worse after paying them. I need to speak to the owner expeditiously or I'll be proceeding with legal action.

Had multiple problems with my vehicle and found out it's under…read moreNew management recently so gave it a try as most around here are awful or sky high!! They were great! Fixed my main problems and told me an easy way to fix the small things so I don't have to pay a shocking amount which is great for me! Very reasonable price and nice staff! Highly recommend this as I will be going here from now on! Way lower than anyone in town

Once again they were Awesome ! They even needed a part for my car right before closing after test…read moredriving it. Called a parts place and installed it . Car ran like a champ ! Best repair shop by far !

This happened to me today and it's only the 3rd review I've ever done on a business - the first 2…read morewere positive... unlike this one. I made an appointment 7 days prior for a tire changeover from winter to summer tires (I wish I could've done it sooner). A couple of days before my appointment, I called and asked if they could add-on an electrical problem with a headlight and change the headlight and they said yes. I brought my car in a 1/2 hour early. They kept it for over 6 hours before Dennis telephoned me to say they didn't get to work on it because of working on cars from yesterday... really? He apologized and said they could start on it first thing Monday morning. I picked up my car and tires and told Dennis I was very disappointed in being treated this way and I asked if all their customers were treated this way - especially since I made the appointment 7 days prior. Dennis said well, they did have "other" cars to work on... how smug of him. Were the "other" cars on the schedule prior to mine... how ridiculous. This was so disrespectful to me that now, I will not disrespect myself by returning to Hampton Auto Repair to give them my business. It was just a few months ago that I spent over $1,000 there and was a regular customer, but no more. By the way, if I performed My job in this manner there would be consequences. Lacking in customer service. I do not blame the mechanics. By Kathryn Cristoforo, Bay City, MI

I bought a vehicle from Conner at Bay City Motors. Everyone was extremely nice and helpful. Even…read moreafter the purchase, we had some concerns. Conner had no problem having his mechanic look at it even though he was not required to. The 2008 Ford runs well. The process was easy and enjoyable. I recommend anyone looking for a good used vehicle give Bay City Motors a go.

From the owner: Welcome to Bay City Motor Sales and Service, your used car dealership and auto repair shop in the…read moreheart of Bay City. Here, our biggest feature is honesty, weather you're looking for a reliable used car or looking for reputable shop to work on your vehicle, we are the ones to help. We specialize in engine repair and replacement, timing chain jobs, and brakes and suspension. We also can tackle oddball jobs like welding. Call us today! 989-686-9777

Great family owned business. Service was great and very…read morefast and efficient. I will do all my business there including oil changes.

My car was getting louder and louder. My car is older and foreign so I knew if a muffler was…read moreneeded it could be a problem even getting parts. I was assured that if a muffler was needed, they could modify available parts to solve the problem if necessary. I called, made an appointment within a day or two and was given the good news that I didn't need a muffler. I had a broken bracket resulting in a twisted and sagging system, and a couple of burned out gaskets. I was on my way with a quieter car in a little over an hour. Their staff was on task, very knowledgeable and very pleasant and the cost was very reasonable. This was my first experience with Terminue Brake & Muffler (Bay City, MI) and I can say will be my only repair shop from now on. These guys are the best!

Avoid this shop. Very unprofessional experience. My vehicle was left sitting for days with no…read moreprogress and no follow-through. If you're looking for reliability or clear communication, I would strongly recommend going elsewhere.

Honest service. My truck needed repairs that they were unable to accomplish there, but they were…read morekind enough to fix it enough to get me to the next service center. They did this at no charge and explained it all very well to me.

Don't take your car in there! A total ripoff!!! The guy didn't fix my vehicle and totally lied…read moreabout it over $300 were wasted

Don't call here for help unless you have a penis. They'll speak to you as if you're stupid, and are…read morewasting they're time for asking how much an estimate is