We called them after our RV became stuck in mud and our truck as well…read more They answered the phone within 2 rings, came to my house within 20 mins, and had me out in 10, hand on the Bible, they did!! 5 stars all around!!!

We were stranded in Cherokee NC in the mountains. Called this towing service by luck!!! Such good…read morepeople our man Larry,the tow guy, was one of the nicest people! Great conversation and assistance. Would not hesitate to use them again. The owner Daniel, is doing it right!!

My son goes to WCU and his vehicle broke down. I called D & M and they picked it up quickly and…read morecharged a fair amount. Very pleased.

Excellent family business with great responsiveness and fees. No worries in calling them if you…read moreneed a tow!

BEWARE COLLEGE STUDENTS/VISITORS Valley Towing / Swain…read moreCollision has partnered with Riverwalk Apartments, which operates with highly questionable business ethics that prey on college students and visitors like myself and my peers. A friend of mine parked in what was clearly marked "Visitor" parking -- still visible under faded paint -- and supported by a newer sign on a nearby light post. I paid in full for four days of visitor parking through Riverwalk's parking system, yet her car was towed without notice and we were forced to pay $400 to retrieve it. When we requested photo evidence from Swain Collision and Riverwalk their images conveniently avoided the part of the pavement that still visibly read "Visitor." They also failed to acknowledge or apply the prepaid parking already registered in their system. Multiple phone calls went unanswered for over an hour, and when we finally received a call back, the employee said he was "out to lunch," and would be back in two hours. Aside from this inconvenience, upon our arrival at the tow yard, we were rudely met with, "Do you have the money?" and were denied a basic itemized receipt. The employee said they don't print receipts and only accept cash transactions. This is not just bad service -- it's intentional, predatory behavior. Not only is this unprofessional, it is also exploitative. For a company entrusted by residential complexes, especially those serving college students who may be new to the area -- this kind of treatment is unacceptable. It reflects a disturbing business model built not on fairness or service, but on opportunism towards students. I strongly urge students, parents, and community members to be cautious when dealing with apartments like this and their partnered vendors. Companies like Valley Towing & Swain Collision should not be allowed to continue operating with such disregard for transparency, customer rights, and ethical standards. Avoid this company and think twice about living somewhere that supports these shady practices.

i got my car towed on friday night after i got home and my temporary pass that expired that night…read morewas still visible and all, i was going to renew it in the morning but i had to wait until monday to pick it up, also they say swain when you call but i had to uber there and then walk another half a mile bc its not made clear over the phone or anywhere else that its valley towing, staff was rude and wasn't even there when i got to valley towing, i was waiting with other people who had definitely been there longer than i had, overall its a bad business with with varying rates depending on where they tow from, id give less than a star if i could

Huge shout out to Logan with Ridgecrest Towing and Auto Service! Imagine when your car won't start,…read moreyou are far from home and the weather was iffy too! Logan to the rescue, he is very knowledgeable, professional, timely and kind. He was able to identify the issue and got me up and running. Outstanding customer experience! Thank you Logan!!

Fast to respond to my issue, and towing. They came quickly the two times I've used them.read more

Had a flat tyre on my motorbike in the Smokey's N P,no cell reception ! The park ranger radioed for…read moreassistance and these boys were there within the hour, loaded my bike and was taken to the HD repair shop in Pidgen Forge. Great price, service and so friendly and helpful. Car or bike trouble call them !

Dale was AMAZING. He dug my car out of an impossible ditch and didn't leave a single mark. I was in…read morea remote area and he got here in less than 45 min. He was really friendly and knowledgeable. I could not have asked for better service!

Not happy with this place. They charge way too much and…read moredidn't even fix the problem. I would definitely go elsewhere for your mechanic needs

Quick and Reliable. We have used John twice in the past month and highly recommend his company!…read more Thank you!

We had a truck wreck because of an incompetent driver in a car running a red light in Marble NC in…read moreAugust 2024. Our truck was totaled but our new trailer was fine. The state trooper that was at the accident said that we would not be able to take our trailer back to our yard and that the towing company would have to take it. We argued and said that we could take it because it was not damaged, and we had brought another semi to take it home with. He would not let us and said we would need to call a towing company to get our truck and trailer. So, we called our towing company to come pick it up for us and the State Trooper said to cancel it, that he had just called another towing company. Which happened to be A Automotive and Truck. They have been down our throats since the accident about coming to get our trailer, even though it is out of our hands now and in the hands of insurance. They have harassed us AND insurance over the phone. Lloyd does not understand that insurance takes time to go through and cannot just throw out money to people and companies. He has yelled over the phone to us and charged our driver $450 to come onto the premises DURING HOURS. They have also charged us $400 per day for every day that the truck and trailer is there. Which is really high compared to most towing companies that charge between $100-$200 per day. The bill for our totaled truck right now is about $12,000 and our trailer tow bill is about $13,000. Which is crazy because the trailer wasn't even damaged. Overall A Automotive and Truck have been terrible to deal with and I would not recommend them to ANYONE that has a wreck because they will harass you and overcharge you.

I can't begin to tell you what a Godsend Lloyd was! We were in our motor home traveling from…read moreCalifornia, when we hit a crowbar in the road that took out one of our rear tires. We called Good Sam Club and AAA and neither of them "could help". Finally Good Sam gave us a number to a gentleman who they said they couldn't get ahold of. I called and he answered immediately. He came to us and said he'd go grab a tire and come back. Mind you, this was a Sunday and it was in the middle of thunderstorm...and he was closed! He fixed us up, filled up all our other tires, and sent us on our way. That's after Good Sam and AAA kept us waiting hours! Thank you, Lloyd for being our answer to prayer!