[[HIGHLIGHT]]Carlos was friendly & very knowledgeable.[[ENDHIGHLIGHT]] He diagnosed my washer issue, explained the options to repair and got it handled. [[HIGHLIGHT]]He was responsive & fair priced.[[ENDHIGHLIGHT]] read more

Carlos came out to repair my gas oven when it wasn't heating to temperature. [[HIGHLIGHT]]Although, he didn't make it to my house at the appointed time, he still came.[[ENDHIGHLIGHT]] He knew what the problem was, checked the failing part, gave me a quote on cost of repair, all within 10 minutes. I went ahead with the repair and he wouldn't charge me until he made sure the repair was working, which it was. Carlos was very knowledgeable about what he needed to do, was very professional in doing it, and saved me some money in doing the repair. This is the second time I've used his services and will look to him again if needed. read more

Extremely unprofessional! [[HIGHLIGHT]]I booked a appointment for 5pm, at 515 I texted to see if we were still on, and was told 530-630.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]At 615 I again text to find out about the appointment, this is where I was completely disrespected and told to learn to read before making an appointment.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When I told him I would be posting a review, I was told go ahead I would love to see it.[[ENDHIGHLIGHT]] If I can post the text thread I will definitely will. read more

didn't show up for scheduled appointment, [[HIGHLIGHT]]didn't return calls with its AI assistant[[ENDHIGHLIGHT]]. just awful in a word

Carlos was friendly, professional, and fixed my oven quickly and for a good price. [[HIGHLIGHT]]I was able to text him to set up the appointment, and send him the model number of my oven.[[ENDHIGHLIGHT]] He came out within 2 days with a replacement part that fit. He stayed for an extra half hour or so testing out the oven and ensuring that the problem was fixed. He had a lot of knowledge about appliances and was easy to talk to, and answered some of my other questions about appliances in my home. Definitely recommend! read more

Carlos did a wonderful job fixing my washing machine. I was able to make an appointment for the very next day. He was very respectful, friendly and knowledgeable. He knew what was wrong with my washing machine quickly, and fixed it even faster. Someone recommended him to us, and we will now recommend him to everyone else! - Joyce Ann read more

C.T’s Appliance Repair - LG Washer - Appliances & Repair Near Me - Buffalo, New York

Carlos came out within a couple of days to evaluate the problem with my washing machine. He said I needed a part to help with the balance. He ordered it and we made arrangements for him to return. He came back with the part and installed it. After he left , the same day,my machine did not drain at all. [[HIGHLIGHT]]I contacted him multiple times and got no response.[[ENDHIGHLIGHT]] I suggested that perhaps I should cancel the check which I paid him and get another repair person. Still no response, after 4 business days. [[HIGHLIGHT]]Ghosting a client is not appropriate....so glad I was able to cancel the check.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Very disappointed considering the outstanding reviews.[[ENDHIGHLIGHT]] read more

Carlos was very easy to schedule with, diagnosed and fixed the problem with my dryer immediately. He even showed me how to troubleshoot in the future! [[HIGHLIGHT]]I really appreciated his honesty and how helpful he was.[[ENDHIGHLIGHT]] Will absolutely use him and recommend him to others in the future! Thank you so much! read more

The worst! Repairman had no clue and failed to fix wash machine. He was watching YouTube videos trying to make repairs.I wish thatI could give zero stars. read more

Warning: do not waste your time like my time was wasted by this company. Everything seemed great until the day of the repair - [[HIGHLIGHT]]texting with them was easy, they got back to me quickly, and the service was able to be scheduled quite soon.[[ENDHIGHLIGHT]] We had good communication until the day of the repair: when the day came and I was given a window of time when they would show up, they never came. [[HIGHLIGHT]]I texted them half-way into the 2 hour window I was told, and received no response. I sent another text at the end of the window, no response. I tried to call 30 minutes after the end of the arrival window and was immediately sent to voicemail, also never responded[[ENDHIGHLIGHT]]. So disappointing considering they had high reviews and initially seemed honest, but guess not. read more

Quite possibly the greatest customer service experience of my life. Our six year old dryer was getting power but was dead otherwise. I called over five service companies in the area. They either didn't pickup, don't service Samsung dryers or couldn't get onsite for 5+ days. I called Carlos who was in the middle of a repair. I texted him my information. He was at my house within a couple hours. Carlos was very kind and respectful. He completely took apart my dryer to find the problem. Replaced the defective parts, cleaned the dyer and gave me advice on how to avoid this in the future. $200 for the repair. Kind of stinks considering that's over 1/4 cost of the dryer but it was worth every penny in my opinion. I was not capable of fixing this and couldn't go a whole weekend without washing clothes. I know exactly who to call for my next appliance snafu! read more

Diagnosed problem quickly had part with him. He was in and out in like 30 minutes. Would definitely recommend and use again but hopefully will not need too lol read more

I will never call anyone else but CT's Appliance repair. [[HIGHLIGHT]]Communication with Carlos was excellent.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Very flexible to accommodate both our schedules.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Confirmed appointment and called 1/2 hour before arriving to my home.[[ENDHIGHLIGHT]] He knows what he is doing! Quickly diagnosed the problem, had my dryer apart in short time. Confirmed his suspected problem. Upfront reasonable repair cost quote. He had the proper replacement parts on his truck - was able to do the repair immediately and correctly. If the Indy 500 pit crew needs a repair man, they. should call Carlos. I was amazed at how fast he tore down my appliance, had the new parts and reassembled my dryer in perfect working order. He is also very professional, pleasant, and courteous. Great old fashioned service. I can now tell my friends and family in need of appliance repair that "I got a guy!" read more

Very prompt response, showed up on time. Quickly diagnosed the problem easily walked me through the issue. Very honest

Our ignitor broke on our oven. We called them this morning and within 2 hours they were at the house and we were able to have an oven again. Great, quick and awesome service. Thank You! read more

Needed a repair to a Samsung dryer, they scheduled an appointment about a week from when we called and arrived as scheduled. They promptly diagnosed the issue and repaired the dryer. Gave us some good advice as to how long we should expect the dryer to last. We highly recommend their service. read more

I inquired to schedule a service call with Carlos. He immediately contacted me and asked me questions about what was happening with my washing machine. He was very honest and told me that it would not be worth it to repair the machine. I am very grateful for his honesty as he easily could have come out and charged me $100 to look at it. read more

Very knowledgeable of our dishwasher explained everything and saved us a ton of money. Credit card and Venmo friendly. If ever needing appliance repairs I will call him in a flash. Carlos even recommended things to keep it going good. read more

Showed up quickly and was able to replace the heating element in my dryer same day. Also cleaned out the lint from inside the dryer which i could not get to myself. Friendly, fast service at reasonable price. read more

Need oven repair. Posted a request for a quote, and the response was "already booked for that time ". No time was mentioned in the quote, and he didn't bother to respond to my follow up. read more

Outstanding. Knowledge, responsive, capable, neat, polite, timely, and saved me thousands of dollars in not having to buy new appliances. What's not to love!? read more

I have called Carlos twice now. First time he fixed my oven. Fair price for a good job. Quick to respond. Second time my washer stopped working. Texted Carlos. Responded within a very brief time. Came right out. Diagnosed the problem and gave me some good advice. I trust him. And that means EVERYTHING! I absolutely recommend him and I will definitely use him again. read more

Was able to get us scheduled quickly and fixed our washer with a reasonable price. Would recommend to anyone.

Carlos fixed my mother's leaking washing machine effortlessly. He saved us $1,700 to replace her washer and dryer one piece unit. It is an asset to have his number for myself or anyone else. He is a Class Act!! read more

Very friendly service. They explained what they were doing and pricing very well. Took care of my broken dryer in a timely manner. They were very professional and I would most definitely recommend them read more

I could not wait to get on Yelp to give CT (Carlos) a great review. While awaiting another repair person who could fit me in for another 10 days I decided to try CT. He was here in less than 24 hours. Cost $15 less for the basic service call than the other. Good communications, on time, called prior, knew a lot about my 25 year old dryer. Said they don't make them like this anymore and with care it can go another 25 yers. He was here and gone in less an hour. read more