Over priced, misleading, especially plane tickets. I booked a trip to Japan for 14 nights,…read moreincluding air from Vancouver for a cost of 16.5K per person. We were flying business and had 4 stars hotels. In several instances we were joining a bus tour and some of our "excursions" (3) were private (and we did not go to Mount Fuji as we had been there before. (we booked additional ones on our own).We had to change our return plane ticket because we wanted to extend out trip. We received a quote from Goway which was 1800/person-"this is the airline quote-there are penalties and we don't make money from plane tickets". One of us called the airline, explain the situation and they changed the return ticket for 600$/person. Once that came to light we decided to take a good look for what we had actually paid for-not impressed. We are seasoned travellers and this one instance we decided to let an agency organize it for us. NEVER again-if you must hire this agency, at least take care of your air tickets- They gave us the usual "form letter" that they are service oriented, if we can help etc, -I am certain they have such letters on "speed dial" for lack of a better term). Copy their itinerary and book your hotels yourself (they do charge you twice for the same room, which we knew as we were travelling as couples. However, the hotel does not care-they rent the room period-noway and similar companies pocket the rest!) or look at other companies like Insight vacations or Kensington (for luxury). Since that experience, I stand well advised as to the way companies like Goway rip people off!

We used Goway for a trip to Tanzania for an 8 day Safari and 3 nights in Zanzibar. Everything went…read morewell until we were scheduled to go to Zanzibar. They selected a well known, unreliable, unsafe airline, Precision Airways. Our flight to Zanzibar was cancelled twice. We were supposed to fly at 2:45 pm and ultimately ended up on an 11:40 pm flight, which was then delayed until 1:30 am. We saw our plane land,de-board, then immediately put us all on the plane with 0 safety checks. They also overbooked the flight and sat 2 passengers in the flight attendant seats. On the plane, it was incredibly hot, tray tables were broken, as well as the bathroom door. Once we landed, they had lost my sisters luggage. We spent our entire time in Zanzibar trying to get her luggage back, which we finally did with no help from Goway. Another passenger had mentioned her flight was cancelled 6 times with Precison on her way to Tanzania. Very disappointed in them putting us on an airline well know for doing things like this, with no warning. And the lack of support was appalling.

Bad service, don't trust Less then 2 weeks to go for my trip…read moreI find out they didn't have my request, I spoke with 2 ladies and they both had really bad attitude

I called Brasil Travel many times to speak to Maria, the agency owner, about a refund I was…read moreexpecting from Air Canada. Each time I called the phone was answered by another woman who took my name and number, and said that Maria would call me back...she never did. It's been three months now and I am still chasing this woman for news about the refund.

One of the WORST Travel Agencies I have ever dealt with. Stay away. Talked to Petro in June 2023,…read morehe gave me the wrong information, then just recently I talked to Nick and he just does nothing at all and keeps you waiting. ALL I want to do is change my change my date for departing. When I did talk to Nick he wanted 950.00€ to change it, Air Canada said no more than $150.00. So someone is trying to make a buck here. Also, Petro has blocked what I paid for my ticket and nobody can change it. This is the great service from peters Travel and tours on Danforth in Toronto. Never again.

I booked flights and car rental for my recent trip to Florida. There were many choices for the car…read morerental companies so, being Canadian, I chose a company (RIGHT CAR) that quoted in Canadian dollars. The price was good but I believed it was due to the fact that you had to take a shuttle to their location. Big mistake! After being shuttled to RIGHT CAR and completing paperwork, the proprietors asked for Insurance confirmation which I provided. I was then told that RIGHT CAR does not accept Canadian insurance. Ultimately I was told I would have to pay a daily insurance fee on top of the rental fee. Needless to say, I did not use their services but was not reimbursed by them. So I was out my money. I contacted Expedia and, although they tried, they could not obtain a full or partial reimbursement. My complaint about EXPEDIA is that they should not deal with a company that does not accept Canadian Insurance. If they do, they should have full disclosure advising that RIGHT CAR does NOT accept Canadian Insurance.

Extremely disappointing experience. I booked through Expedia, but when Flair Airlines cancelled the…read moreflight, Expedia provided no support and refused to take responsibility, directing me back to the airline. This defeats the purpose of booking through a third-party service. I expected much better customer service. Because of this experience, I will not be purchasing any future travel through Expedia.

I was just like everybody else, a cancelled flight due to COVID and an email from Flight Network I…read morehave a future travel credit. No code, no mention of even how much credit exactly. Luckily I had a few different emails from them: skedchange at flightnetwork.com and fnonline at flightnetwork.com. Also, on one of the emails, the agent identified themselves with a name, address in Canada and Canadian phone number. When I tried to re-book, I called multiple different numbers trying to avoid ones (if there were any) that connect me to the call center in India. One of the agents told me they can't help me with re-booking and that they'll have the sales department call me in 48-72 hours, sound familiar? On top of that, that timeframe would have ended up being the weekend so I gave up on getting my money back or a re-booked flight. They called me on Monday! The phone call felt different, it came from a Canadian number +1(647)956-0177, very little background noise (didn't feel like a busy Indian call-center although the agent clearly had an Indian accent and name). At first, I thought ok, I only have to pay ~$100 difference, that's normal but then he said after taxes and everything, it would be $700 for a re-booked flight... with my travel credit of ~$630 applied = over $1300 total for the flight. I checked the airline's website, a brand new ticket (without any travel credit applied) would have cost me $700. I started asking why that is and it doesn't make sense and that I don't wanna lose my money and that I really want to do business with Flight Network but my budget doesn't allow it. After 5 minutes of essentially trying to get the agent to sympathize with me but NOT BEING RUDE, he said Flight Network can't issue me a refund but they can ask the airline to issue me a refund. He said he needs to hang up and talk to the airline and will call me in the next 24 hours so I thought ok, that was it, he saw he can't scam me anymore so they're hanging up. He called me back within 1 HOUR, saying the airline will refund me 100%!!! Next, he wanted $30 handling fee which I thought was a low price to pay for getting my ticket money back (plus I can always dispute the payment on my credit card if it ends up being a scam). I received an official email for payment receipt and another confirming that they'll try to get a full refund. He gave me 6-8 weeks timeline to get the refund which I've heard is pretty standard... I got my full refund 2 days after that last phone call with Flight Network! I know it probably differs from most people's experience and I was the same but maybe the fact that I was trying to haggle with him in a RESPECTFUL manner (regardless whether they deserve it or not) that got me my refund. Here's another phone number that I had more luck with: 1.800.671.5032 ext 2866

I booked a round-trip from Berlin to Istanbul from December 17 to December 20, 2025, but I had to…read morecancel due to illness. Per Flight Network's refund policy, I am entitled to a refund once I provide medical proof of illness, and the duration is 6 days after receipt. But that's not what happened. Since providing my proof of illness in December, I have not received a single response from them. I have contacted them by phone many times, and the excuses have been almost verbatim, independent of the agent on the other side of the line. I am now convinced that they will not provide me with any refund. Their service fee is often 100% or more of the original ticket cost. They don't do right by their customers on refunds. Stay away!

He charged me $350 for car rental in Greece and he said that this amount includes insurance…read morecovering for 700 Euro however, in Greece I found out that the actual car rental price per day including insurance was 90 Euro. It means 180 Euro for 2 days as opposed to $350 that I had paid this guy. I didn't end up getting the car and didn't sign any contract/papers with anyone and asked the car rental company to cancel my reservation but Mr Travel never refunded the money back. I still don't understand why he has charged me $350 and he hasn't provided the price breakdown for the amount that he has charged me. His responses are very rude, I just call this Theft!!!!!!! Also, he had promised to book an adult resort for my honeymoon and he promised that there are no kids in that resort surprisingly enough, the resort was family!!!!!! They provide false information and they don't pay attention to your request. Their main intent is to sell to you. I definitely don't recommend them to anyone!