We have used Bisson for plumbing and HVAC for many years. Claude and his assistant, Logan, are…read moreincredibly skilled, reliable, fair and responsive. Claude will tell you exactly what needs to be done, and never tries to sell you services or parts that are unnecessary. His prices are very competitive and we never question our invoices. On a recent "emergency" call, Claude came out on his way home from a very long day on the road. He immediately diagnosed a leak from the AC unit in the attic, but spent a good deal of time chasing down a less obvious bigger issue, and was determined to find out the source of a second leak. So thorough! Fixed the immediate issue, but had to come back at a scheduled date to solve the broader issue. A great example of not only his expertise, but his thoroughness as well. Highly recommend for your plumbing and HVAC needs!

The best in the area! And Claude is the nicest guy and so pleasant! Fair prices and very prompt.read more

march 28, 2026 -- buyer beware!!! alpine heat pumps does not stand behind the products they sell…read more 18 months after purchase, major components failure of the compressor and inverter pcb board. best they could do was, we could get out there in maybe 2 weeks, why don't you try calling.....maybe they can help. alpine's representative had the nerve after it was diagnosed by another company as a known c464 failure problem with samsung to say, "well every now and then you get a bad one, but the parts are covered!" 18 months and a major failure, and we're supposed to come up with another $1,500 to $2,000 for labor and freon. so, they don't service what they sell, moreover, don't stand behind the product they recommended. not to mention that as part of mass save had to have our furnace disconnected and we are stll without heat (april 7) in half the house...tonights low expected to be 25 degrees! going on a week and half of 50% heat, not expected to maybe be repaired on the 14th. they were responsive in taking my $28,000 for the system, and now they will not respond! poor customer service! they take your money and move on! shop elsewhere, and go with company that actually services what they sell and stands behind the products they sell. oh, and they no longer sell samsung....no suprise. only 1 star, because can't give zero.

In 2024 I had Alpine Heat pump install mini-splits at my home in Worcester through Mass-Save. Jason…read morethe sales rep was very dishonest and unprofessional. He (jason) never took out a permit through the City of Worcester. I was notified by city inspector in December 2024. Additionally Jason(Alpine) charged me for four(4) mini-splits and I only recieved three(3) and one(1) condenser. Jason came to my home and I complained to him about mini-splits turn on in the off position. He(jason) stated he would put in a work request ASAP. I didnt here anything for a month until I posted a negative review with Mass-Save and BBB.Do not do business with this company! they are SHADY.

We have been customers of Berkshire Heating & Air Conditioning for several years, and have had very…read moregood service in the past. However, today I would like to highly commend the visit for a PM that Jayson performed. He provided a 2 1/2 hour service inspection which was extremely thorough and comprehensive. His knowledge is outstanding and his professionalism is to be noted. He answered questions so that I could understand them and he truly explained everything he was doing throughout the inspection. The company is certainly lucky to have a technician of his caliber. Vicki S.

My autistic daughter is a longtime customer of Berkshire, with an expensive plan. Her Lennox gas…read morefurnace needed a new fan motor at a Berkshire quote of $2400. There was no negotiating on that price, even mentioning the price of gas to travel to Springfield,MA from West Springfield! Seriously! We sought out a separate quote with a local company, and the job was done quickly for $1600 including the new fan ordered from Lennox. I see a big problem with Berkshire 'abusing' the trust of longtime customers who expect they are in good hands. Other people at the Hampden East complex Nassau Drive have reported dismay with Berkshire and urge customers to go elsewhere. Thought you should know. Barbara Dautrich Carol Dautrich 98 Nassau Drive Springfield, MA. 01129

From start to finish, this company delivered outstanding service. Their team was professional,…read moreknowledgeable, and extremely respectful of our home. They walked us through every step of the installation, answered all of our questions clearly, and explained how to use and maintain our new heating system so we can get the most out of it for years to come. The installation itself was done with great attention to detail -- they arrived on time, worked efficiently, protected our floors, and cleaned up so well it looked like they were never here. The difference in our home's comfort is incredible, and you can tell the work was done right. It's rare these days to find a company that combines fair pricing, quality craftsmanship, and exceptional customer care, but they truly delivered on all three. We highly recommend them to anyone looking for reliable heating services. We are beyond satisfied!

Great job putting in my new central air last summer. Price quoted was exactly what I was charged…read more Glad to highly recommend .

Our system went out at 3:30 on a Friday and they showed up in an hour and fixed it!! It even needed…read moreto be charged and they brought that later after they fixed it. they were kind, polite and very helpful!! Highly recommend!!

O.M.G. they are great. Came out quickly and they were here for 15 minutes and fixed my problem. I…read morenever even thought of checking the outside wires to see if the puppies did anything to them. Wright Choice definitely was the correct choice to go with. They found the problem in 5 minutes and had it fixed in minutes. There phone number is on the top of my list and in my phone for service. Thank you so much

The oil company I buy from doesn't service furnaces and I needed service because the temperature…read moreon my thermostat was dropping although it was set on 70 degrees and there was cold air coming out of the vents. Other companies wouldn't talk to me . .. they said they were too busy and it was 2 days before Thanksgiving but Joanne at Ludlow Heating & Cooling talked to me and I told her I'd buy oil from them if they'd help me so she sent Jim over to solve the problem. He found a broken part . He showed it to me and explained so much. I knew he had a lot of experience and I was so happy that he came. I'll only deal with them now because they're what I need and THEY ARE THE BEST

Last month my furnace died and I was in need of a good company to work with. My neighbor suggested…read morecalling Ludlow Heating. I did and Bill was here right away. Explained everything to me and when it could get done and cost, etc. I had several phone calls to them and they were always so pleasant. The job went smoothly and quickly and it was so good to have heat again! They helped me get paperwork filled out and the guys that were here were great. I would recommend them to anyone. Bill and Karen have a great business and it was so good dealing with them.