Just recently joined this Credit Union and it is awesome ! The employees really treat you like family helping you every way they can. Started out with savings and so impressed by outstanding service and products now have Checking,credit card and line of credit. Love the branch in LaMesa right at 5454 Grossmont Drive,Suite C opposite Trader Joes. Open Monday thru Friday which is great. Highly encourage all to use Cabriilo Credit Union and you will love the place. read more

This branch has to be the best! All the girls in this branch are amazing and I love how well they did their Christmas decorations! Really put a lot of work and care into it. Even the coffee cups are compostable in this branch. Great, efficient customer service, just the best read more

Cabrillo Credit Union - Most beautiful Christmas tree decoration I have seen this holiday season - Banks & Credit Unions Near Me - San Diego, California

They always go out of their way to provide great service and offer excellent interest rates on CD's.

Having been a member for over 45 years, starting with the Border Patrol in San Diego and staying with them all thru my Border Patrol career and in Retirement the past 25 years. It seems that the past few years they have forgotten about their Service to the members of the Border Patrol. I have to fight every time to get them to give me a lower rate for the numerous Cars I have purchased over the years. I direct deposit a lot of money each month into my account and the credit union, but when it comes time for me to use their services like recently I have to fight to get a loan for a 2019 Corvette with 17,000 miles on it for a lower rate then the Dealers Bank was charging. Anyway, I think it may be time for me to move on, since this Credit Union is not competitive even with the Smaller Banks. Enough said, I may be looking else where to Deposit my more than $14,500 monthly. read more

The absolute worst bank ever. We have been with them since 2009 as a Border Patrol family. They make life incredibly difficult for their out of town customers which is insane considering they were founded for BP agents and thousands of their customers don't live in San Diego. read more

I've always used credit unions for they tend to be honest with no shenanigans. Sadly I've very disappointed with this credit union. So I had a negative balance, and they cut off my ability to deposit funds via an ATM. That's a crappy policy. I then went in to this branch and deposited $2G. Via the app transferred funds from savings to checking. Then out with friends paying the tab... I still do not have access to my funds. A friend covered the tab. So Wednesday I have to make a call telling to fix it or I will be there to close out my account. Very poor banking institution. read more

I've been a loyal customer of Cabrillo Credit Union for nearly 13 years, and my experiences with Jordan, now the assistant branch manager at the Carroll Canyon branch near Mira Mesa Blvd, have been a big part of why I stick with this bank. Years ago, when I lived in Chula Vista, Jordan helped me in person many times at the H St branch where she started, and her exceptional service left a lasting impression. She later transferred to the Carroll Canyon branch, and even after I moved to Texas for work, her commitment to personal service hasn't wavered. Recently, Jordan assisted me with securing a personal loan for a vacation, and the process was seamless and quick. What really stood out, though, was her proactive approach. After the loan closed, she reviewed my credit card account and called me a day later to let me know she could lower my interest rate by several percentage points without having to pull another credit report. She also offered to increase my credit card limit, which was approved on the spot--all without me even asking. Jordan's outstanding customer service and genuine care for her clients shine through, whether she's helping you in person at the Carroll Canyon branch or over the phone/email. Her efforts are a perfect example of the attention to detail and personal touch that have kept me with Cabrillo for over a decade. The big banks don't even come close! I highly recommend Jordan and the entire Cabrillo team! read more

Cabrillo Credit Union has been my C.U. for over 16 years. From the moment you step inside you are greeted by the staff. Who are always attentive to the needs of its members in a very professional manner. From Jordan, Pierina,Gerardo, Faride and Rona. This team really appreciates its members, and it shows. When my son needed a C.U. that would give him a better finance deal on his vehicle, Jordan immediately stepped in with her expertise, and expeditiously secured him a much better deal than he previously had with another institution. Pierina is another good example when it comes to customer service. She goes out of her way to get the answers you need, when she is called upon. Gerardo, Farida and Rona are also part of that team that makes you as a member feel welcomed... I've been a member of other C.U.'s based here in San Diego but none comes close to Cabrillo Credit Union on H st. in Chula Vista... Once again... Thank you Jordan, Pierina,Gerardo,Farida and Rona... read more

Although I am not a member of this credit union, I have been there many times over the last few years due to "shared branching" (Co-Op Network) as my (now former) credit union was located outside of the San Diego area. Every time that I have ever gone into Cabrillo CU, I get treated with respect and no one has ever tried to pressure me into switching to their credit union. I have been helped in the past by not only tellers but by the branch manager as well and each time, I am in and out of there within a short amount of time. I just wish their ATMs took cash deposits! It's all good though. I would not hesitate to return there in the future. read more

Great, personalized service with clear communication. They patiently walked my daughter through her first time loan experience. Super quick turnaround on funding. read more

My husband and and many family members are customers of CCU. We have been with the credit union for over 36 years and have always had the best experienced employees to handle our finance needs. Really enjoyed the open house last evening at the new branch in Grossmont Center. They did a wonderful job of welcoming us and it was a wonderful change to meet all employees. Thank You for a great company. read more

one of their customer service reps, Mike, talked over me on the phone when i got upset only to hang up on me. and this isn't the first time they have shown unacceptable behavior, but it's the last. for a company that was founded on serving border patrol agents, they sure don't know how to treat them. my family and i have been banking with them for years and i am extremely disappointed and absolutely appalled at how they handled my situation. read more

I've been with Cabrillo for more than a decade and have always received exceptional service from everyone at the credit union. Even though they're based in San Diego, and there are much closer banks to me, their online and mobile banking make up for it and the shared branch network is usually sufficient if I need to do business in person. Most recently I was helped by Kayla B. in getting two auto loans refinanced. Cabrillo beat the rates I was getting by significant margins and offered flexibility in both rates and payment options. Hands down the best service I've received from any bank or credit union, and why I continue to trust them for my banking needs. Thanks! read more

This review is on behalf of my mom who does not have a Yelp profile: On July 18, I reported my Cabrillo checking account had been compromised and my checking account had been depleted. Alma at the Scripps Ranch branch was so helpful and efficient reporting the situation and I was reimbursed by the following day. Whenever I come in, staff (Rebecca, Stephanie, Alma and Sid) make me feel welcome and valued. It's like small town banking. Customer service is always exceptional. Thank you, I appreciate all of you. -Christy read more

Exceptional service by Brittany Vanella. I highly recommend Brittany for any loan needs you may have with Cabrillo. She works hard to serve both the client and Cabrillo in the best way possible. She works quickly and efficiently, gathering all of the necessary information the underwriters need, and because of this, streamlines the loans. 3 loans later, we are extremely happy both with Brittany as a representative, and also with Cabrillo as a bank. We have been members for years and appreciate all that Cabrillo does for its members. Thank you Brittany and Cabrillo for next level customer service! read more

Great local bank that treats you like family. Applied for a small loan and was approved almost immediately. The representative jordyn was very kind, professional and went above and beyond to ensure I got the best rate possible. read more

Outstanding customer service..an art that seems lost nowadays. Angela and Juanita were amazing. They really do make banking seem easy. I will forever be grateful for their assistance. read more

I have been a member of Cabrillo FCU for two decades. The service is always great and the rates are good as well. I recently did a vehicle loan with Brittney and she was awesome. The service was excellent and her follow through was outstanding. I appreciate the great rates and service. read more

I have been a member for 26 years and Sharp CabrilloCU has always gone above and beyond to accomodate my many auto and personal loans. They have great rates and the payments are automatically deducted from my checking account each pay period. Tom read more

Kayla, loan officer at Cabrillo Credit Union, was friendly, attentive, and was overall excellent/outstanding in assisting me with my vehicle re-finance loan and upgrading my credit card. I have been with Cabrillo nearly 10 years. This banking institution is, in my opinion, the best bank I have ever had. Thank you gain for the great service! read more

What can I say about Cabrillo CU? They are the best credit union ever!!! I've been a member now for almost 19 years and I can honestly say I'll never get rid of them. I've never had a negative experience with them. My first good experience with them was in 2001 when I entered on duty with the US Border Patrol in San Diego, CA. Current Cabrillo CU CEO Mike Deshazo came to our office to give us the Cabrillo pitch. I won a Sacajawea silver dollar for answering a trivia question about the movie "The Wizard of Oz" posed by Mr. Deshazo. Other perks I would later come to enjoy once becoming a member are they never charge me a service fee for the ATM and refund the fee I get from other banks I draw cash from. They make sure I get paid during government shutdowns with their Payroll Assistance loan and don't take any interest charges when it's used. During Holiday times at the end of the year I have the option of waiving my loan payments to give me more cash for gifts if I choose to do so. Their customer service is also unparalleled. I applied for a car loan a few years ago based on the recommendation of a friend that had recently gotten one. My interest rate came back higher than I'd have liked, so I called and requested a better one. My customer service rep went to CEO Mike Deshazo who authorized her to make it happen. I couldn't believe it. Try doing that at JP Morgan Chase or Capitol One! Also, a few times over the years that I've ever over drafted my checking account and accrued a service fee, all I did was call Cabrillo and they graciously reversed the fees. I highly recommend Cabrillo CU. Thanks Cabrillo for your great service!!!! read more

Always been of great help with all my finances. Best rates always. Best customer service I ever had from a financial institution.

Fast and friendly with getting a new car loan. Thank you Raquell and everyone who helped. Wife loves her new Tesla. read more

Cabrillo Credit Union - Banks & Credit Unions Near Me - San Diego, California

This review is pertaining to the bank's Call Center. I can only imagine how challenging it may be to speak with a person over the phone trying to address their situation or concerns. I have often spoke with people in general over the phone and it is always few to none that I speak with that actually has a pleasant and warm attitude. I feel like at times I am actually taking up their time, because the person on the phone fails to make me feel like I matter. On June 5th in the afternoon, I spoke with Emmanuel in regards to the fairly new policy of placing mobile deposits on holds on long time and loyal members. I was telling him that it might be a mistake because the bank will probably may end up losing a lot of customers or just get angry over this. Anyway, I was in need to make a deposit but remembered about the mobile deposit policy. He acknowledged my concern and gave me options. He spoke to me like I mattered and he completely understood. He empathized with me and it was a heartfelt one. I do not think he felt like he did anything different because he is probably always the same with all the customers he speaks to. I am amazed how someone can give such great customer service over the phone and not have that face to face contact. I can imagine what a great employee he is in person. I usually will not take the time to write, but I had to make sure that he is applauded for his superior customer service he gave to me. Please help me acknowledge him and let him be an example of what good customer service is all about. I also wrote this because I later went into the branch a made a deposit and the teller, I spoke to had a personality like a dead fish. She had a half smile as I approached her and as I was speaking to her about the topic of the mobile deposit policy. I felt like I had a robot in front of me. All she did was NOTHING, just blurted about facts of policy. I already understood this and was already over it but she didn't seem to quite catch that {like a robot). I didn't get that personal connection as I did with Emmanuel just over the phone. We need more people like him to also be in the front line with customers. A person like Emmanuel will go far in your company and in life. I can definitely see him in a management type position because he has that personal touch. read more

Fast and easy service. Very responsive and catered to my needs. I have been using Cabrillo for all my car loans in the past 12 years.

VERY UPROFESSIONAL!!!!! I called this credit union to inquire about possibly opening an account and in the background people were cursing and I could hear obnoxious laughing the whole time. I wouldn't trust this place with my money. Very glad that I called before I made that mistake! read more

My husband and I have been a member of Cabrillo Credit Union for over 5 years and have always received outstanding service . The nearest branch is about 2 hours from us, so most of our transactions are done over the phone or through mobile banking. We recently bought a vehicle and had the pleasure to work with Emmanuel Castro. Emmanuel was extremely helpful, responsive and attentive to us. Emmanuel demonstrated great customer service and went above our expectations. I would definitely recommend Cabrillo Credit Union. read more

I've recently applied for an auto and personal loan with Cabrillo and another one of my Credit unions...both times Cabrillo has come back with best offer/rates and no fees. Service has been straight forward, quick and friendly. Special thanks to Alma on the auto loan and Brittany on the personal loan. Will definitely look to Cabrillo with any of my future needs. Thanks :) Tina L. read more

Big improvement in customer service from the last few times we were there. I've been a member since 1997, and have been seriously disappointed in the direction that Cabrillo has been headed. Thank you for the improvements - and thanks to Tara for her kindness, courtesy, and helpfulness! read more

I was recently hired with Sharp and Marcus helped me set up my account with Cabrillo. He explained the benefits thoroughly and how they can help me as a member. They have the best member support team and everyone is so helpful! I'm so happy I switched my credit to Cabrillo. They really care about their members and they go above and beyond to make sure everything is set and in order. read more

Amazing customer service 100% I would recommend Cabrillo. I have been using them for over a decade and I've always been treated right and fair. E read more

CCU is my prefer bank and lender. They have people who understand that strong union between the well being of their cusomers and the bank is important to success. The trust they have shown to loyal long-term customer is unmatch anywhere else. They work tirelessly to provide the best products and services so I often turn to them first and they do not let me down with best checking account, auto and personal loans, and credit cards. I look forward to many years of financial deals with CCU. read more

Kayla was amazing to work with on my auto loan! Super smooth transaction! Definitely would recommend!

Been with them for years, never had a bad experience with checking, savings, car loans, personal loans or credit cards! Everyone is professional and always helpful. Thanks Cabrillo! read more

I have been with Cabrillo since 1993 and can say they always take care of their customers. They are super friendly and go out of their way to help account holders. I personally want to thank Kayla for always doing a great job and helping me with all my financial needs. read more

Great customer service and Emmanuel Castro (Loan Officer) is knowledgeable and definitely consumer oriented!

Cabrillo Credit Union redefines to how financial institutions treat their members. The Cabrillo Credit Union Team start with a commitment to service to the members by genuinely giving their best to helping member families with their particular situation. I wished that I had known about Cabrillo years ago. My family and I are very grateful for their business and support. read more

Not BIG Bank A lot of banks say that. They even have commercials about those words. This month I received help from 2 Cabrillo Credit Union employees that proved it. Emmanuel was able to get both my vehicles refinanced at half the interest rate that they were purchased at. He worked on this for 2 weeks until getting my final approval. He was recommended by my son who also got a good deal on a new vehicle financed at Cabrillo. Do yourself a favor call and dial ext 114. You'll be glad you did. Kayla made it a super simple process to get a new Credit Card from Cabrillo. Got me approved for more than I was expecting to be approved for. I really feel they treated me like more than an account number. Thank you two and thank you Cabrillo! read more

YUUUUGE "Thank you'" to reps Marcus Goria and Emmanuel Castro from Cabrillo! These two guys work harder for you than anyone else you'll find. Got me a fantastic rate on my car refi and never stopped working until it was done and all of my questions were answered. Extremely responsive, calling me back after business hours to make sure we stayed on track. You can't even get family to call you back that consistently! read more

I was looking for a loan and I came in contact with Emmanuel Castro. He was very patient during the entire process, even staying past work hours to help me finish up my loan Paperwork. I fully recommend that if you're trying to obtain a vehicle loan, that you seek Emmanuel Castro. very content with His service and CaBrillo overall. read more