0 STARS! 5 Star reviews are FAKE. Our experience with Cadden Community Management was unacceptable from start to finish. Their handling of our requests was consistently inappropriate, dismissive, and unprofessional. Rather than addressing legitimate concerns, communication was slow, unclear, and at times outright disrespectful. Most troubling was our interaction with one representative, Gabino Trejo, who made repeated personal remarks about his sexual orientation in contexts that had nothing to do with the issue at hand. These comments were irrelevant to our requests and made the conversation uncomfortable and inappropriate for a professional setting. This is not how a community management company should operate. Their behavior did not resolve our concerns and felt more like deflection than customer service. Before engaging with Cadden, read what others are saying and make an informed decision. Based on our experience, we cannot recommend their services. read more

Unfortunately, Cadden is not a helpful resource for HOA Management. They are extremely hard to get ahold of if you have a question or concern. I know I'm not the only one in my neighborhood that can relate. read more

Terrible customer service, they will not return my phone calls and will put me on hold forever

Complete jerks. They send letters about cars parked on the street- and then asses a fine. Best part/ it's a public roadway- not even our vehicle- but they try to fine you. Incompetent pricks. Worst HOA ever/ which says a lot read more

Don't ever buy a house in an association run by Cadden. Due to an error in their system, they stopped sending us bills. We found a letter that was sent to the address of our rental property letting us know we were past due (thank goodness our tenants had moved out and we happened to check the mail or we never would have known). We requested the late fees be waived since the error was due to an issue on their end. They are "reviewing" our request and charging more late fees in the meantime. It has been months and they have not made any progress with our request. They did, however, find the time to demand that we plant a tree in the front yard even though fewer than half of the houses in the neighborhood have trees and it is not in the CC&Rs. We went into the office in person and spoke to someone a few months ago and she submitted everything for us to have them review our request. She was very kind and that is the only positive thing I can say about Cadden- there is a kind lady that works in the office in Tucson. Cadden is absolutely awful and has made us want to sell our rental house and buy one somewhere else. It is now on the market for sale. I hope whoever buys it gives Cadden a terrible time. read more

Like many others have experienced, terrible service and no common sense. -Dec. 2024 , we were assessed a late fee and some sort of mailing or processing fee, totaling $28.24. I emailed our property manager proof from our bank showing that our payment was issued directly from them and wasn't late. Her excuse was to blame the mail and send me a form to complete and submit and hope that my HOA approves waiving the fees that we shouldn't have been assessed in the first place. Oh yeah, and now there's a mark on our credit reports! Really love that. When I pressed her to account for the time it took for Cadden to process my pymt, she again blamed the mail. I pointed out that I also can't control the mail, and this issue is easily avoidable by looking at the date on the check or envelope, like any other company would. She said, "We do not document each and every envelope that comes in, just payments." Why didn't Cadden process our pymt until after the due date? Even after I've submitted proof that the error is on their part, they are unwilling to take any responsibility. They made the problem, and then it became an issue for us, the homeowner/client, to resolve. -In February 2025, I submit the fee waiver form. -April 23, I was notified that that fees were waived. -By June 16, 2025, we hadn't received our statement (which is due July 1). I called our property mgr, got vm. I was also told by the receptionist that I had a past due amount for, you guessed it, $28.24. The fees that were waived in April. -June 19, I didn't get a call back, so I called again. I finally got the property mgr on the phone. I asked about our statement, and she said they were just approved and were going to be mailed out. I also asked about the late fees that the receptionist told me were past due. Her reply was that she'd look into it and call me back. -June 23, again, no call back. I call, and I'm told our property mgr is on the phone. I waited for over 20 mins when the receptionist got back on the phone and pushed me to leave a message. I said no, I want to talk to somebody. This issue needs to be resolved. I asked for a supervisor. Finally, another woman gets on. I wish I could remember her name because she was so nice and helpful! Anyway, she was able to resolve the past due balance while we were on the phone. But there's still the issue of the negative mark on our credit! If I were in a position to get rid of Cadden, I would! Unfortunately, I think all of these management companies are the same... no accountability, no common sense, and overall, just unhelpful. All of this HOA nonsense really leaves the individual homeowner with very little recourse. We need the state laws to be updated/changed. read more

I have serious concerns about Cadden Comm Mgt and how they handle our Community. Communication is often unresponsive and inconsistent This isn't an isolated issue there's little accountability, professionalism, or follow through overall. I will say that one employee G.O has been polite and professional, but the overall atmosphere feels hostile and dismissive with no consistent point of contact. I've tried to resolve an issue with my HOA payments(bank) for months but my messages are redirected or brushed off. Since filing complaints things have actually worsened which feels retaliatory toward residents who speak up. It's almost impossible to have a two way conversation or get clear answers For a company paid about 90k a year to manage this Community the lack of responsiveness is unacceptable. I urge Caddens ownership to contact me directly to address issues. Several residence have quietly said the've had similar experiences but are afraid to speak up for fear of being treated unfairly. No one should feel intimidated in their own Community. I honestly feel anxious and sick to my stomach every time I have to reach out, living here has become emotionally exhausting instead of enjoyable. read more

This company deserves a minus 10 because of a lack of accountability. The manager (Adrianna) for my community has ignored my requests for repairs and/or services in my community after countless contacts to her. When I remind her some of the issues still require attention she will act like she's on top of it. Then I find out months later the issues still exist. Then Adrianna will respond that she's shocked and will follow up. Wrong! She never does and now completely ignores my emails. read more

Cadden Management has competitive pricing, they're honest and will go the extra mile to accommodate the HOA to the best of their ability. They also have a sizable pool of contractors (landscape, irrigation, paving, painting companies) they've worked with through the years to get you qualified professionals and the best estimates and price for your HOA's budget. We are a 72-unit housing in Countryside NW Tucson and have been with Cadden for 6 years. I've served on the HOA Board off and on for the past ten years and during that time we've had several management companies. We really like Cadden Management. We had Daniel the first 5 years but he was transferred and now we have Geoff--both are articulate, intelligent, even-tempered and knowledgeable. But most important they have the ability to keep our HOA meetings running smooth because they are knowledgeable and experienced in Roger's Rules of order. A manager is only as good as the Board of Directors in which they serve. If you are a Board that doesn't get involved in your community, no manager can take the place of a Board of Directors. So it's imperative that a Board does their job too. A manager manages and a Board runs things; all for the good of the community and homeowners. If the president is hands-on and keeps the manager informed, submits the agenda--to include suggestions from the rest of the Board and homeowners--with everyone else on the Board working as a team then the HOA becomes a well-oiled machine and can get a lot of things accomplished. But to do that it is imperative to have productive HOA meetings. Specifically using Roger's Rules of order. That is where a good manager comes in. And that is what we have with Geoff. The other thing I like about Cadden is they will match your Board with a manager that suits your needs. When Daniel was transferred we were given a manager that didn't work out--not because she wasn't qualified--she is; but because our Board is a bit boisterous. Our meetings get out of order easily, we really require a manager with a firm hand who keeps Roger's Rules in play during the entire meeting. Without that we've got directors and homeowners speaking out of order, jumping in with long diatribes, sometimes arguments, resulting in our meetings turning into 3 hour discussions with everyone leaving frustrated and without getting much done. So we called Angie (Cadden's Senior Team Leader) and told her we needed a manager with a firm hand--cordial and polite, but a real Roger's Rules manager and she got us Geoff. Geoff is a perfect match for us; our meetings flow nicely, they're organized, concise and we get everything accomplished in 1 hour. Geoff prefers to just work with one contact on the Board--usually the president--in this way there is less confusion and this aids in streamlining things and getting more accomplished. If you are an HOA looking for a cordial and intelligent experienced manager who can keep a meeting flowing smooth--who uses a firm hand and Roger's Rules then Cadden Management is a good choice. Their pricing is reasonable, they don't gouge nor inflate costs, you get an honest deal and they will go the extra mile to accommodate your HOA to the best of their ability. But remember, we on the Board have to do our job too, so it's a real team effort. read more

Cadden Community Management - Countryside Villas HOA, NW Tucson - Property Management Near Me - Tucson, Arizona

Poor communication with residents, Tucson Corp office netted responses. Green Valley office a fail

overall great experience! Roberta from Cadden Community Management, was so helpful and very knowledgeable

this is reference to the green valley la joya verde 55+ community. i have lived here 10+ years. one of my reasons for moving here were the parking restrictions. since living here it has been a nighmare for cadden to manage the parking situation. my current neighbor has 5 vehicles, 3 parked on a 2 car driveway and the other parked in the gravel landscape within 6 ft of my lot line. this peticular parking issue has been going on for years. i have written numerous complaints and have asked for feedback but have never received any response. i would not recommend cadden management read more

If I could a half star I would. This company is owned by a bunch of lawyers in Phoenix who magically turned my overdue HOA fee from $1700 to $7800 all while never telling me I had an overdue account in the first place. While I was taking care of my little boy shortly after his legs were amputated and then 6 months later he was back in the hospital having his kidney removed... nobody ever billed me, not once. You are just expected to know that you have an overdue balance and late fees but if you call them to find out your balance, they'll charge you around $200/hr just to talk to them on the phone because the folks at the office in Phoenix are lawyers. It was shocking and appalling to know these guys leech off of single moms struggling to even keep up with a special needs child. I'll never forgive them for what they did to us, and I'll be sure to tell all my friends they're unprofessional and never buy a home in any of their neighborhoods. Here's a photo of the real faces they like to swindle money out of: read more

Cadden Community Management - These are the faces this company rips off. - Property Management Near Me - Tucson, Arizona

My take is not all managers get the same training, and the in-house oversight/mentoring does not happen. Had 2 really good and 5 dismal managers in 7+years. The knowledge is there, but the attention to detail, fairness, and due diligence is hit or miss. Our current community manager has a long record of failing to follow up on requests, and to notice and handle recurring issues properly and professionally. These two items are key for HOA success, and few Cadden managers can do it well. Cadden expects each manager to handle multiple communities, but after about 8 communities, the managers get overwhelmed so their performance and mental health suffer and communities get sub par products. read more

Can't believe Cadden charge's me a fee AND cite's me for a weed, a tile that blew off in a storm and numerous other things their snitch decided she doesn't like, but they can install this ugly ass tower and power boxes 25'from my front entrance! Now when we look out our living room windows, THIS is what we see!!! read more

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I have been attempting to speak with someone regarding my HOA services, and even stopped by TWICE during business hours, and NEVER heard anything for over 2 months. I had an appointment scheduled with the person who helps my property, and when i arrived was told, she left for the day, without the courtesy of notifying me to reschedule. And is never able to speak with or reply to a phone call. I have owned my property for over 9 years and to have an HOA that increases charges yearly by over 3% without services is no way to take care of your residents. Not sure what happened to the previous people working, but in the past year and a half, everyone at Cadden has lost their customer care, and follow-through skills. read more

NEVER AGAIN. HOA ARE NO NO NO!!! unfair fees and do NOT cover anything of real value. the BS coverage to purchase your home you pay them COVERS absolutely nothing. You pay and Pay for years but when you need them, all they're worried about is the $5000 deductible. nothing else matters. they're customer service was nice up until my neighbor flooded my house out with his crappy hot water heater :( then NO ONE has to pay. it was all up to me. I call BS on HOA's. especially this one. never again, next home purchase will be smarter on my part. read more

Cadden Community Management - It felt like i lived in a garage for 3 months. - Property Management Near Me - Tucson, Arizona

It's impossible to know where to start. This company is the worse and no wonder it has average one star review because you can't give it less. 2 years we have had 9 new account managers and none of them were qualified. They don't know the laws. They don't know how to manage let alone respond. There accounting are incorrect and incomplete. They play games and gouge your accounts and raise fees for work undone. Garbage not properly picked up. Roads with a giant hole in front entrance from plumbing unpaved for 7 months. Selective maintenance or landscaping not complete. Architectural request ignored. So what are they good at? They allow boards to bully and break the laws as they don't even know the laws let alone guide board members. They fail to train new board members to comply with laws. But how can they when they don't even comply with the laws. Enough is enough! 75.00 re-billing statements? Won't transfer accounts on sale and dictate who can have access? That's a joke! We will see you in court. Arizona department of realtors is in charge of Arizona Hoa managment companies. These people need to be held to compliance or shut down. They made a mess of our HOA. Beware before you hire them! read more

No response, no accountability, crappy online meetings, and guaranteed frustration anytime a call to them is needed. No continuity with property managers. There are so many negative comments because this company should be out of business. I'm sure they can't even SPELL customer service. I HAD to give a star. They don't even deserve ONE! read more

I have been on our HOA board for five years with Cadden Management as our management company. Our Community Association Manager has changed 5 times. Our Regional Manager has changed 3 times. It is clear that this company has very poor retention and I feel that is mainly due to lack of training. I encourage you and your HOA to look elsewhere if you desire to have a property management company because working with Cadden is not worth the headache that you will surely get. I can not believe how difficult it has been to get the simplest of tasks completed let alone completed on time. Over the last 12 months our HOA has been 30-60 days behind on meeting minutes, property inspections/letters and ARC requests. We have had several meetings where we can not approve the Financial Report or the Executive Meeting Minutes because information is missing our wrong. Our local Cadden office has made it increasing hard to get a hold of someone during normal working hours. No one ever answers the phone. Our newest manager responds to emails when it is convenient for her and have yet to return phone calls from our home owners. We are only an HOA consisting of 104 homes. I can not imagine the level of service that other larger communities are experiencing. I have never hated working with a company more than I do Cadden. Honestly, if there was a way to give 0 stars I would. read more

I have been living in this community, Rincon Aviador, since 2005. Even though I have been unhappy at times with Cadden Community Management, that all changed when Rudi Hernandez became our Community manager. I first met her at the annual homeowners meeting in January and was very impressed. She did an excellent job of handling the meeting and was very open to the ideas and recommendations of others. Since that meeting, I have noticed that she has initiated a number of positive changes for our community. Cadden found an excellent manager when they hired Rudi. Gary Downard read more

Cadden, like so many others, has forgotten who basically writes their paycheck. It's the communities they 'supposedly' work with that are paying for what so far has been very lackluster support. I read the comments of others and wonder...does Cadden ever bother reading them. And, if so, why not improve?? As a business, I would prefer to have satisfied and happy customers than to ignore them entirely. read more

I would encourage residents to join their HOA board or at least visit the meetings occasionally to witness the inner workings and I would venture to guess you may really appreciate what the management companies do for our communities. This has been my experience with Cadden because the community I live in is managed by Cadden as well as the community in which I have a rental home in. When we move into our new home 4 years ago, I was very glad that Cadden was the community manager. I was already on the HOA board my previous home. I have participated in some of the seminars/ trainings that Cadden offers as well and learned a lot and found they really offer help and support for us. I did research on other community management companies in some of the neighborhoods we considered buying and heard horror stories from previous and present residents. read more

If all of Cadden's HOA managers perform like Sylvie McAdams, then Cadden Community Management has an All-Star team. Sylvie is our HOA manager at Harrison Terrace Community in East Tucson, near Harrison and 22nd. Sylvie stays current with each and every situation that arises and keeps the community apprised through regular communications. She is responsive, clear and decisive when it comes to resolving any sort of issue. Great job Sylvie and a BIG THANK YOU to Cadden! read more

We have lived at Canoa Ranch Sierra for approximately 2 years. When we first moved in the lady that handled our community was very good and on top of things. Since her departure it is a mess. When you first drive into our community you will see a home and front yard that could be mistaken for Jurassic Park. Weeds the height of my knees all over the front yard. Many complaints have been made but it has been at least 4 months and no action. There are also other residences in the community with the same issue. If you are thinking of buying a home here bring some Round Up. If you live here, it is going to be a long fall and winter. read more

Typical HOA. Unresponsive. Quick to cite people but hypocritical and do not take care of the community. Landscaping unkept. Always issues with auto billing. read more

This review is specific to our Community Manager, Faith Rybski, at Winterhaven at Country Club Estates, Sierra Vista, AZ. My personal experience and interactions with Faith have always been 100%. When asked for direction, input, help, clarification or follow-up, Faith has always been on top of her game. If there is an unknown, and what I appreciate is, Faith has no issue stating she does not know but will find out and get back to you. And she always does. Faith knows how to listen, always a bonus, especially given her field, which is a contributing factor in comprehending the issue(s) and resolving it. She has consistently gone above and beyond to assist me personally as well as our community in too many ways to begin to mention. A most definite thumbs up. Cadden Management is lucky to have an individual that seems to love her job as well as the people she interacts with. Thank you Faith. You are appreciated! read more

Complained about our hired landscapers maintaining and watering private property and they do nothing about it. They also allowed the homeowner (Previous President to plant in the Common area...go figure). This is the reply I received "The Board cannot be expected to revisit every decision they make. They are decided on case by case basis. If the landscapers mow a small patch of grass on their way to the main area, that is their choice. It is on the way to where they are heading, to go around it would take longer." They are using Association money and resources to benefit a single homeowner and they are doing nothing about it. I was screamed at to get off her property when I was on common area and still nothing was done. Disappointed but not surprised. read more

They are a very cold company, dont expect any considerations. i got into a pickle in the beginnning of my experience with them after purchasing a home in one of their communities and I set up my auto pay incorrectly and messed an entire payment up. I called them a number of times over the issue asking if they could waive any of the fees They flat out said they would not help me not even with their "bill reprint fee". A little disconcerting since I bought instead of rented. read more

I'm from the East Coast, and HOA's was something I never heard about until I moved to Madera Highlands. I would NEVER rent, buy a home that was HOA involved again. Yes, I understand that there is a certain "look" that needs to be maintained in the community, but seriously what do we get for our "dues?" Landscaping. Nothing more. And it is "their" property that gets landscaped. Haven forbid a weed or two should be growing on your property and you get a letter telling you that within a certain period of time if it is not taken care of, you will be fined. I wonder why it is called Homeowners Association, when clearly we as homeowners have NO say in what is done. Seems like they are as organized as the mafia with all the money flowing in from all the properties. Get someone to do the dirty work while you reap the benefits. I understand lawyers are involved. Good luck trying to fight them. So as I contemplate moving in the future, it absolutely will not be anyplace with a HOA. Biggest rip off going. read more

Terrible company. They go thru new managers like water. The replacements are just as bad as the last ones. We don't have landscapers right now and our community is a mess. They got someone finally to just pull weeds from some of the sidewalk areas and they did a shoddy job and didn't even trim the trees that are hanging over our mailbox area. There are weeds and dried mud on the sidewalks of our common areas from the monsoon season. They never return emails and even the owner of the company does not. They like to send out violations for petty stuff but don't respond to their own violations. If I could give zero stars, I would. read more

Worst property management company ever! I moved in to my townhome on 5/2021 and ever since then the water to my house has been shut off at least five times. Twice this week, Tuesday September 7th & now today Thursday September 9th- both times this week it has been WITHOUT notice. Also, once I call Cadden Community Management they send out a notice, on Tuesday it was hours after the fact and today it was minutes after the water was already shut off with Felis stating she sent an email out an hour before. The time stamp was for minutes after my initial email when I advised I would be taking this to my HOA board. I will be filing a report with the better business bureau because I don't know what else to do. I have had to cancel my clinic days twice this week due to their lack of communication. Hopefully anyone else that has to deal with this company takes this information to their HOA board too. read more

I have little positive to say about Cadden. I was a homeowner in the HOA they managed for 5.8 years and served on the board for a portion of that time. As a newbie you have to sense and feel your way around especially when the eldest board member says it is 'not the boards responsibility to train you'.* I noticed the chumminess the Cadden manager had with the President even as his wife sat in attendance. I noticed how her answers to my questions were the direct opposite to what occurred in the next board meeting and my name showed up on the fee arrears list even while I was on the board. I was not in arrears nor had I missed a payment. I was drug through the mud for placing a camera facing my carport after my vehicle was ransacked (no alterations to the structure). Cadden insisted it fell under the architectural clause. It was approved after the board consulted an attorney. The icing on the cake was being told while I was requesting the timely dispersement of the previous months approved minutes that the board instructed Cadden NOT to speak with me. The VP confirmed Cadden takes directives from the board not the homeowner. Moments later I was served a cease and desist letter on attorney letterhead paid for via homeowner fees. In other words: you pay your fees and you have no representation and it does not matter that you've attended board meetings, volunteered on the board, offered and done small tasks to assist. If the board has targeted you Cadden will assist in your demise. They admit they do not represent the homeowner. *As a side note I attended the Cadden management HOA training twice and I found it to be beneficial and informative for a board member. Sadly nothing requires board members to adhere to this info. read more

We had a woman named Annette Gardner for our HOA manager. She was rude and unprofessional, over and over and over again. I put up with her for 6 years. They finally replaced her, but after reading what the other reviewers have said, we may get one as rude and unprofessional. Brett Cadden Anderson, the Vice President of Cadden in Tucson, never offers his email or his direct line. He hides behind his title and let's the HOA manager do all the grunt work. Maybe that's why they are always rude and unprofessional. Go somewhere else for your management needs. Wake up, Cadden! We are paying for professionalism and decency! read more

Cadden management is the worst. Where can we appeal to change management companies? I am getting charged a fee for a "missing bush" when my property did not have this "bush" when I purchased it. The monthly HOA fees are insanely high and to top it off I have to deal with this? This needs to change. I have friends and family whom live in good, clean communities and they don't get harassed by their HOA so we need a better company too! read more

Lackluster performance, no effort to improve their poor service, many mistakes on their side, non responsive. They don't care.

I think that since Cadden has taken over our management, that things seem to be better kept. I also feel like the management is less punitive, and is better at communications. I like the access that we have through their website and the fact that our park looks so much better. I like that I can auto-pay our very reasonable HOA fees online. I am not at the meetings, but maybe that will change soon. I always heard that managing an HOA is a really challenging endeavor- so I am appreciative of their efforts and improvements in the Rincon Trails neighborhood. read more

Dawn Brannan and Merrie Morris were both very helpful and responsive in assisting us recently in obtaining a refinance of our Desert Hills 2 property. Kudos to you both for your efforts on our behalf! read more

Our manager, Debra, has always been responsive to our needs, questions, and is very knowledgeable. Las Quintas HOA

Dog shit company. Does nothing with our fees. Their representative is some older lady who will write up the smallest thing