The staff were very friendly. This doesnt make up for the fact that their website and apps are…read moreextremely difficult to use even for someone who is tech savvy, they also have alot of hidden fees like a 5$ external payment fees etc. Overall has been a n extremely negative experience. I am unable to add external payment methods for my loan even though there is a section to do it in the app it will not accept my debit cards. When attempting to do the "express pay" option (its anything but express) it requires a member number to perform (youd think that would be easy to find) which when you go to your account and actually find your member number guess what? It wont accept that number. It wont allow you to pair an external account with an account and routing number either. Do not finance through them.

Broke up with Bank of America today and set up new accounts here. Mia helped me and made it quick,…read moreeasy and painless. I appreciated her professional demeanor and kind attitude. I had a great experience overall!

By far the best bank. Personal service from people that care about you. Immediate problem…read moreresolution and support in a timely manner. Just what I need from my bank.

I've been banking with Pinnacle for several years and the problems just kept getting worse until my…read morelast straw today. I'm a regular international traveler and every single time I've traveled with my Pinnacle card, it's gotten locked. Despite calling them in advance. Their app is also terrible - I have to lookup my password every time I use it even though it's Face ID compatible. When I had some fraud, they sided with the company that was fraudulent. And now that I'm trying to buy a house, they gave me incorrect wiring instructions and it's now affecting my closing (doesn't help that the woman, appropriately named Karen, was so condescending and rude despite a Pinnacle employee giving me the wrong info). Do NOT bank with Pinnacle!

Had accounts set up due to the death of my mother in 2016. After being notified by Wells Fargo that…read morethey unilateral froze one of the accounts due to inactivity, I decided it was time to rid myself of Wells Fargo. I drove 40 minutes from my home to utilize a branch in a busy location in my area to close the four accounts I had with them. They told me they couldn't close the accounts as they didn't have a personal banker available. They told me I could close the accounts by phone. I called Wells Fargo on Feb 8 2024, to close all four accounts and was told one of them could not be closed that day because it had to be unfrozen which would take several days. I closed three accounts, two for 2k each and another for 15k. I had to listen to this idiot run through her long script for the closure of each account, wasting my time. I even gave my agreement to stipulate to the closure details read to me on the closure of the first account so that she didn't have to read through the disclosure again and again. But she curtly and haughtily refused. She assured me the three accounts were closed and the checks would be mailed and to call back in a few days to close the fourth account. I received the checks for the two 2k accounts three days later. The 15k check not so much. I called to let them know they told me there was nothing I could do but wait for the 10-14 days allotted despite the fact that I received the checks for the other accounts closed the same day I called and closed the fourth account on Feb 14. I received the check on Feb 20. Still no 15k check. I went online on Feb 20 to make an appointment with a personal banker at another branch on Highway 70 S in Bellevue TN. I went in at 9am on Feb 21 and said I wanted them to cancel whatever check they say they sent out and issue me a check in person and I would be on my way. They made a call to account closures and escalated the call to a woman named Liz who refused to talk to me. Anthony Kennedy(personal banker) and Jeremy Oden(branch manager) were told that for some reason, which no one would share with me, the check for the account with the 15k didn't get cut until a week after the account was closed. They told me I could pay a $300+ surety bond to cancel the check and have them issue it to me or I could continue to wait. Michael Ryan RB Senior District Manager, VP came out of his office to apologize which did not assuage my anger at this establishment holding me hostage for $15k. If I had a choice, I would never do business with Wells Fargo. There are so many other choices. No one would tell me why the check was delayed and the first woman I spoke to to originally closed the accounts probably should have told me the check would be delayed an unknown period of time but instead she regurgitated information which, after the first soliloquy, was absolutely a useless waste of breath and time. Instead she could have shared with me some useful information. What a waste. There is nothing personal and no humanity at Wells Fargo. There are only animatrons spewing rote canned scripts rather than treating each customer like a human being. Good luck to our future If I could give zero stars I would. If you need to close any accounts, make an appointment online day prior, with a personal banker and make them hand you yoyr money the same day.

Yelp really came through on this one. When it comes to banks and banking, individual branches are…read moreeverything. I've been known to drive long distances to only deal with certain individuals (and avoid others). The star rating can be believed: the staff at this branch are great. I don't bank with Wells Fargo but I've been a customer for four years. It started with a mistake in Miami. I didn't know I was making a mistake at the time but, like most things to do with that cursed city, it came to be a thorn in my side. In the course of making the mistake, I created an account with WF. My Spidey sense did me some good as I knew not to start any new accounts with my personal bank. No good would/could ever come of it. So, at least, I wasn't too personally affected by the mistake. But I *was* affected... and I needed help. Concerned with customer service (in general) and WF (in particular; I don't want any accounts opened under my name that I haven't okayed), I knew that I needed to find a branch where I would be listened to and worked with. Yelp led me here. I walked through the door and was greeted with smiles and 'hellos.' Good start. I sat with a rep at a desk and unloaded my sad tale of Miami woe. Not only did I get her to vow never to go there (score!), she wanted to help me right the ship I was on. That day we took care of a bank account that was being fraudulently used. That case was closed. When it came to the credit card (and account), things were a bit trickier and her powers were a bit more limited. After many (many!) months, though, the nightmare is over, the chapter is closed and my professional dealings with WF are over.* I won't have cause to return (I hope) but if you are a WF customer and you live in Middle Tennessee, it's worth your time and gas to come to this branch. It is. You're welcome. *And that fraudulent jack@ss can [redacted redacted redacted]. [redacted] Miami.

The best team. So easy to deal with everyone. So glad I joined. Very respectful and good…read morecommunication.

Great service & staff is courteous & efficient. Offers incentives for new memberships.read more

t's difficult enough buying a house. Buying a house in another state, sight unseen, is even more…read moredifficult and nerve wracking! BUT, Shawn, Donna and the team were amazing. We went with The Kaplan Team based on the excellent experience our daughter and son-in-law had when they purchased their home as an out-state transaction. The Kaplan Team was thorough, responsive and the amount and clarity of communication was perfect! We knew exactly what was needed and when it was needed. The sign was pretty awesome, too! Highly recommend!

Shawn Kaplan and his team are THE BEST in the business! They conduct business with honesty and…read moreintegrity. I have sent many of my clients and even family members to him and will continue to do so because he continues to give you the education and support you need down a sometimes confusing path. Not only is he efficient when he can help you, he is also stand-up enough to tell you that he may not be able to help you before you waste valuable time and money down a refinance process just to get himself a commission. I refer everyone I know looking for a purchase or a refinance to Shawn Kaplan and his amazing team!

I've been a client of Montgomery and Associates for over five years. I've always been very pleased…read morewith their recommendations and ideas about my insurance needs. I have a small business and a few personal assets that they help provide coverage for. I was formerly with a bigger insurance company and in the course of business, I wanted to see if I could reduce my insurance expense. The quote I was provided saved me a lot of money annually. I am not in the insurance business and don't always know what I need. M and A was very helpful in detailing my ability to cover risk. On a personal note, my wife and I wanted to get life insurance on me. M and A was able to get me in a good valued policy. My wife was insured shortly after and we are happy that we haven't had to use said policies, plus the rates seem reasonable. Montgomery and Associates covers my home, business, auto, and life insurance. My account representative, Hannah, is always responsive. Sometimes I get busy and ask the same question more than once. She always answers it without a fuss. If you are looking for value in your insurance agency, look to Montgomery and Associates.

I worked with Rodney McIllwain out of their Murfreesboro office a few months ago could not have…read morebeen more pleased! Rodney was very patient with me as he helped me understand the options in auto and renters insurance. I was in an automobile accident about a week ago and the claim process was very smooth. I would highly recommend Montgomery & Associates!

Working with Brittney was great! She was very helpful, honest, and professional, and made the…read moremortgage process as smooth as it can be. Thank you!

David and his team are wonderful to work with. Their continuous communication and transparency…read moreabout the process as well as fees help the consumer feel at ease. This was the second transaction that I worked with David on and I will definitely use them again should the need arise in the future.

Brittney was so helpful and patient! I had a great experience overall with her help and she got me…read moreall the things I needed

Brittany was efficient, timely and helpful. We're glad to have all our vehicles, including our golf…read morecart with State Farm.