Keith Collins and his team were by far the best experience I've had working with a lender during…read morethe home buying process. I've worked with multiple lenders when purchasing homes, and their communication, responsiveness, and friendliness really stood out. They made the process easy and stress-free from start to finish. I would highly recommend Keith and his team and will definitely use them again in the future!

We weren't sure if our move to Franklin, TN was going to work. Between rising interest rates, the…read moretough market, and being self-employed, it felt daunting. Keith Collins and his team completely changed that for us. Keith took the time to really understand our situation, walked us through realistic options, and worked incredibly hard behind the scenes to make something happen that we truly didn't expect was possible. Communication was clear and honest, which made a stressful situation so much easier. We're grateful and will absolutely work with Keith Collins Mortgage again in the future. Highly recommend to anyone who thinks their situation might be "too complicated."

From the beginning I said I needed a construction loan, and that I chose them because they were…read morelisted as a preferred lender for a USDA rural construction loan. However, they seemed to have forgotten who I was or what I needed. Finally, Seth said he'd never processed a construction loan and wasn't even sure if Churchill did them. I got the run around for six months before firing them. I still need a rural construction loan.

Incompetence at it's best or just shady not quite sure which as I had 2 issues while trying to…read morecomplete a refinance. First off applied for a 15 year mortgage and was told due to Income could not qualify but would get me a 30 year at the same rate. When the disclosures came in there were points involved that were not disclosed when mentioning the 30 year rate when I decided not to move forward, they then had calculated my income incorrectly & then said yes you do qualify and again disclosed the costs involved and with the now 15 year mortgage at the rate agreed upon for the same loan $$ I would be getting money back at settlement(not a lot but around $1000.00). 9 Days prior to close I looked at my Loan Details and all of the sudden my loan $$ was for 1700 more than the initial loan and they said"the loan changed because the calculations were off on payoff and taxes" So either they are incompetent or shady. The new loan $$ would never have been disclosed if I had not looked at the Loan details. Needless to say we decided to hold off and find a more Honest or Knowledgeable Mortgage company. Can't say which it was Incompetence or shady dealings but for us we walked away early and will be dealing with what we hope to find is a better choice in Mortgage Companies. Be Careful.

I had the pleasure of working with a local agent in California, Tyler Daigler, who presented…read moreoptions in Nashville. The homes and service were amazing. Although we purchased in a different location, we had to stay with Tyler at Marshall Reddick because of the amazing service. After several weeks of research, he found us the next perfect purchase. His connections and network made it possible to get a deal done. We are thankful for him & his team for their efforts. Me and my wife cannot recommend Tyler or Marshall Reddick highly enough.

Extremely frustrating experience…read more Before signing my lease, I made it very clear that having a reliable A/C system was a necessity for me. I explained that I understood repairs could take a few days if something needed to be fixed, but I never expected to deal with ongoing A/C problems for more than 2 months. Since moving in, the A/C has repeatedly stopped working. I have now been informed that drywall will need to be removed so that ductwork can be installed to vents that were apparently never connected to the A/C system. Finding out that the home has missing or improperly connected ductwork after moving in is extremely concerning. I also never received a move-in inspection before taking possession of the property. Because I rented the home sight unseen, I expected there to be an opportunity to document the condition of the property when I moved in. That never happened. Now I'm almost positive I'll lose my security deposit even with all the videos and pictures I took prior to moving my stuff in. If you are considering renting through Marshall Reddick, I would strongly recommend documenting everything yourself, keeping all communication in writing, and thoroughly inspecting the property before signing or taking possession. And if A/C is a BIG make-it or break-it, like it is for me, then good luck trying to get them to put it into your lease contract. They'll just reassure you it will be just fine. Then months later during the summer you barely have A/C.

Amy and her team are extremely responsive, eager to help, and very knowledgeable of the loan…read moreprocess. The technology side is super-efficient and user friendly. I can't say enough how great Churchill Mortgage is and the team that run it.

The whole process was great! From the moment I reached out to Josh requesting a loan enough though…read moreit was going to take some time to finalize. He was patient the whole time and once we executed the process of formalizing the loan, his team was responsive, caring and professional. Amazing team!! They made this complicated process seem so easy and with so little stress, it was a great experience.

Dealing with Reliance First Capital was a very good relationship. By that I mean they really got to…read moreknow you on a more personal level. I dealt with Suzanne. Horne at the Franklin TN office. She was very efficient and helpful. Her assistant Lisa Ann was also very helpful. If you're looking for a loan company that treats you on a more personal level level, this is it.

I was very pleased with Reliance first capital and Mrs juileanna was so nice and timely I would…read morerecommend her anytime

The communication between team members was all over the place when I was in the home buying…read moreprocess. It was inconsistent and multiple people asked me for the same documents over and over again. Then 4 days before closing they said they were declining our loan due to low reserves on the HOA. Why was this not confirmed on the front end about the HOA? Why wait till the very end of the entire process to find that out?

The staff at Bridgeport branch have always been knowledgeable, friendly and easy to work with…read more When we go there they call us by name and are quick to help.

I cannot say enough about Rachel and Jill and Country Mortgage for the excellent service and…read moreprofessionalism handling my refinance. Mine wasn't an easy situation and yet I felt completely informed all along the way. And we got an incredible interest rate on our rental property! I will definitely recommend Rachel and her wonderful team to anyone.

Rachel made my refinance super easy. The process start to finish was faster than I could've…read moreimagined. She communicated frequently and quickly. She also got me a much better interest rate than I thought I would get. Great follow up as well. She was very knowledgeable and eased my mind when it came to all the questions I had. I highly recommend using her for your mortgage or refinance. Thanks, Rachel!!!!

This is a garbage lender. Their underwriters are incompetent at best, malicious at worst…read more Specifically Tammie Barnes. She is extremely incompetent and her boss said she's one of their most senior underwriters. Well, she didn't review the documents we uploaded and she ended up conditioning us for a document to prove a debt my client paid off 20 years ago was indeed paid off. Do you keep documents for 20 years? There was no corresponding debt showing up on my clients credit report, no mention in the automated underwriting system, only Tammie's word that we needed to prove a phantom debt was paid. Honestly it seems malicious to me because I already called her out on her incompetence from her initial underwrite, which was late, by the way. I'd advise you stay away from this lender at all costs. If the option is to stay a renter vs. apply for a mortgage with Franklin American I'd suggest you stay renting. This company demonstrates everything wrong with our industry and they employ incompetent or malicious people like Tammie Barnes.

If Icould do no stars I would...DO NOT GO THROUGH THIS COMPANY and if you mortgage somewhere make…read moresure this is not a company they "sell" your loan to... 2nd year they have increased my escrow, 1st year was 30.00...and although my insurance and taxes increased I was in the positive 22.00. However again I rcvd a 2nd notice of an increase. This time it was 70.00!! So in 2 years 100.00 my payment has gone up. Their reasoning is they like to have a 1000.00 "cushion" so this could be a on going thing...Will definitely be refinancing soon.. ps called the company and talked to a TY we were "disconnected" and although he verified my # and my husbands # (on speaker) no phone call back and had to call and hold again.

There's realtors, then there's Jeremy. He is to realty what Michael Jordan is to basketball. In an…read moreoff market, Jeremy sold our land and got us the biggest bang for our buck. He finds creative ways to make the deal work, and truly, if we had not used Jeremy, closing day would still be months away. We will absolutely be using his services again!

I cannot speak to Jeremy Hundley as a listing agent. What I can share is an experience I had with…read morehim as a showing agent and as a tip for homebuyers in the greater Nashville area: Jeremy Hundley and his clients arrived for a scheduled showing on our home. He and his clients obviously weren't aware, but our home is a fully monitored smart home. He allowed his clients to go through every cabinet, didn't monitor them as they helped themselves and went through our personal items, and allowed his 'clients' to uncover our furniture during a brief rain period, soaking it and forcing us to have to air it out, wet vac certain pillows, and have a messy appearance for the next set of showings, not exactly the best thing for a homeowners stress level. While I understand realtors have very demanding jobs, it is up to them to set boundaries, as they wouldn't do any of those things as a guest in someones home. Hopefully Mr. Hundley does a better job remembering that. "This is a basic principle of respect. Do not touch what does not belong to you. Buyers and agents need to be mindful that someone else owns and is paying the mortgage on the property they are viewing or are under contract with. Until the seller turns over the keys, the property belongs to someone else." -Kellie Tinnin