Although the actual performance and show were great, what a horrible staff that works here (sans 1 person who actually helped). When we first arrived, upon checking our tickets, our tickets wouldn't scan/verify. The usher was getting frustrated with us for this, and made us go to the ticket booth to get our physical tickets. We showed the person the tickets on our phone, and she printed them out for us -- after several rounds of confusion on her part. She was so soft spoken (in a noisy theatre entrance) that it led to much confusion. After this, we had to "cut" back into the entrance line (the security guard was helpful here) and we got thru the gates, finally. Then this usher/ticket checker who scanned our tickets (the 2nd time) was literally yelling at us on which direction to go (not a yelling as in being loud, but yelling like we were stupid). I go the way he yells at me because he won't stop yelling at me to go the direction he points me in -- which is the wrong direction. We had orchestra seats and were headed there, but this usher/ticket checker was yelling at us to go up the stairs. Fine, maybe I'm wrong. We get upstairs, and the 2nd usher again points us in the wrong direction to go further upstairs. This is again incorrect. We are flustered and confused, and not sure what is going on. We finally reach the 3rd usher at the top of the stairs, and he finally points us in the correct direction. The ushers here (Sans the 3rd one) were incompetent and rude. read more

05/12/26 - My wife & I went The Cadillac Theater to see Les Miserables. The show was inside Cadillac Palace. This was the first time I have been inside this theater. We were seated on the balcony in the third row so we had a pretty good view of the stage. The Cadillac Theater is a beautiful theater located @ 151 W Randolph Street. There's is a parking garage 1/2 block down on Wells where there is a discounted rate for theater goers from 6pm - 11pm during the show. There's Cadillac Theater opened in 1926. It's a beautiful theater w/2300 seat venue supposedly modeled after The Palace of Versailles. I say supposedly because I've been there and I don't see the similarities. That being said the Cadillac theater is a beautiful theater. The seating is spread out so all of the seats have a good view of the stage. The theater is beautiful, the staging for the musical Les Miserable was very impressive w/the props & stage items changing seamlessly. Couple this w/an excellent performance & it was a very enjoyable evening read more

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Back to 4 stars but still recommended! What you'd want - great sight lines, comfortable seating (at least in the orchestra section), and a good sound system - are all there. It is a fitting venue for touring and other musical productions. The grandeur has been kept up tremendously, with marble everywhere you look, yet it doesn't feel tacky or OTT. The restroom lines are still a prison yard spectacle, and it's a bummer. It's fine to keep things moving and have a somewhat intense system for doing so. But I really dislike the power trip and lack of coordination. I was there early on in the intermission, thank goodness, and one woman told me to stand alongside the wall. Sure! Then about 20 seconds later, another woman working there told me to stand against a different wall while I waited. As I was in the stall, I heard one woman shouting directions at everyone - the crazy thing was that she didn't seem mad or rude, but she was at such an obnoxious volume with extremely repetitive shouts! It was honestly annoying, between that and literally being told "up against the wall" like we're criminals. It's also downright stupid that there's no wifi here. What year is it? read more

Visited the Cadillac Palace Theatre to see The Phantom of the Opera, and it was an unforgettable experience. The theatre itself is gorgeous--grand, elegant, and filled with intricate details that added to the beauty and drama of the performance. We were seated in the Left Dress Circle. While the view was slightly obstructed, we were still able to see and enjoy the show without it taking away from the overall experience. Stunning venue for an awesome production. 5/5 read more

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It had been a long while since I attended a play at the beautiful Cadillac Theater, and I was not disappointed in the slightest! The return to this historic venue was wonderful. The historic venue was a wonderful experience. The architecture remains as stunning as ever, providing the perfect atmosphere to see Phantom of the Opera. I have seen Phantom several times and this production was top-tier. Isaiah Bailey's performance as the Phantom was rich and commanding, The famous chandelier and the underground lagoon set were just as stunning as I remembered. We bought tickets the day before and the tickets were reasonable and we had a clear view of the stage. A memorable performance! read more

Cadillac Palace Theatre - Performing Arts Near Me - Chicago, Illinois

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We bought last minute tickets to see the Phantom of the Opera. We sat on the balcony level, which made it hard to see the stage if you don't have eyesight like a hawk! I would recommend bringing some binoculars or viewing glasses. The acoustics in the theatre were great! The performance was phenomenal. read more

Cadillac Palace Theatre - View from the balcony - Performing Arts Near Me - Chicago, Illinois

Saw Phantom of the Opera at Cadillac Palace. The palace originally opened in 1926. It is a stunning building inside. The show was absolutely amazing. The acoustics of the building are fantastic. I couldn't see how many musicians were playing, but it was perfect for the phantom. The staff helping us to our seats were all friendly. The costume's and the sets were magnificent. The actors and actresses were very impressive. I could hear the music again and again for days after the performance; so rare!!! The leg room in the balcony seating was tight. But the overall experience, Amazing!!! read more

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The Cadillac Palace Theatre is truly one of Chicago's classic theater experiences and a real Chicago staple. I used to live in the city, so getting the chance to come back and see a show there always feels special. Last December we went to see Phantom of the Opera with our daughter, my mom, and my godfather, and it was such a memorable night for all of us. From the moment you walk in, the theater itself is stunning. The architecture, the ornate details, and the overall atmosphere make it feel grand and historic in the best possible way. The theater is also very well run. Everything from entering the venue to finding seats and getting settled felt smooth and organized, which made the whole experience even more enjoyable. Seeing a show like Phantom of the Opera in such a beautiful space made the evening feel even more magical. It's the kind of place that reminds you why live theater is so special. Whenever I visit Chicago, I love finding reasons to return to the Cadillac Palace Theatre. It's an iconic part of the city's theater scene and always makes for a wonderful night out. read more

This theater is gorgeous, as many classic theaters in Chicago are. But I also loved the size, because the back rows of seats are still not far from the stage. Staff was excellent at their jobs. Seats were comfortable. And the cleanliness was impecable. Phantom of the Opera was an amazing performance, and some of the scenery changes were astonishing. I want to see the layout of the backstage area to understand where everything was! The orchestra was beautiful. An extraordinary experience. Can't wait to go back. read more

Brought my daughter to Chicago to see Phantom of the Opera for her birthday. It was our first experience at the Cadillac Palace Theater and we were in awe of the beautiful theater! The show was phenomenal and the staff was friendly. They seemed well organized and were able to get people where they needed to go without it feeling too packed in any one area. We did get the VIP access that provided light snacks, drinks, and private bathrooms! We got to skip the incredibly long lines of the general bathrooms! If you know you know! We hope to travel back to Chicago and catch more shows in the future! read more

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Came here with a large group to see The Phantom of the Opera. I don't think I was prepared for the absolute grandeur of this location. It is breathtaking. I can only imagine the stories this building could tell given its history. The location was clean as were the bathrooms. I really hope that I'm able to come back in the future. read more

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This is a beautiful venue with good staff. We went before the play to know where and when we would be able to go in. They were very nice about this. Security is good but you will not be able to take in any sort of drink. I was able to take in an empty disposable water bottle (I have medical issues but I would not count on this). Inside the theater is amazing. The sound is perfection. We saw Phantom of the Opera, which I had wanted to see for 30+ years. It did not disappoint. read more

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Great experience seeing Moulin Rouge at the Cadillac Palace! We arrived at the box office the morning of bright and early to get rush tickets, and were seated in the orchestra for the matinee show. AMAZING SEATS! The bathroom line during intermission was incredibly long, but the usher assured us it was a quick moving line and we would all be able to make it back to the show on time (she was correct!). No outside food or drink were allowed, but they sold drinks, candy, and water inside the theater. read more

Cadillac Palace Theatre - Performing Arts Near Me - Chicago, Illinois

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This is the absolute worst theater to watch Broadway shows! The security lines are always terribly slow and they have not figured out how to speed up the process. People are literally crowding the outside public sidewalks trying to figure out which lines to use with no direction from the staff at all. Bathrooms are horrendous! They have 4 stalls to accommodate an entire theater level, so you're spending the entire 25-minute intermission waiting in the bathroom line hoping to get back to your seat in time. This theater is so disorganized that they are walking people in during the middle of a show with flashlights. Last thing is this theater acts like a sports stadium with selling concessions. People are scarfing down popcorn and candy like animals during the middle of a Broadway show in their seats. As soon as the show is over the aisles are filled with trash like a Cubs game. I've never seen issues like this at the Lyric Opera, Symphony Center, Auditorium, etc. Avoid if possible. read more

Beautiful, ornate, classic theater. Great seating from every angle! Beauty and the Beast was amazing! Love the Chicago theater scene and this place is a jewel! read more

Cadillac Palace Theatre - Backdrop - Performing Arts Near Me - Chicago, Illinois

I watched Phantom of the Opera, front row, on Thursday night, Jan. 15th! What a spectacular show!! This was the first time I had ever seen Phantom --and what a GREAT experience this was! Powerful, enthralling singing, moving and suspenseful plot line, and mind-blowing, beautifully crafted stage sets and costumes!! The theater itself was incredibly spacious, clean, well-appointed, and well-staffed by friendly and efficient employees, too! I look forward to returning for future performances and hopefully finding someone who can come with me next time! read more

Cadillac Palace Theatre - My front row seat, taken before the show started! 1-15-2026 - Performing Arts Near Me - Chicago, Illinois

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Sharing the letter I wrote to the Cadillac Theatre and Broadway in Chicago for which I never received a response: I am writing to share a concern regarding audience management during performances at your theatre. I attended The Phantom of the Opera last night and unfortunately, the experience was significantly disrupted by a visibly intoxicated family seated nearby. They spoke throughout the performance and, most notably, sang very loudly during the final song--directly over the performer during what is meant to be a pinnacle and emotionally powerful moment of the production. This behavior was disruptive and diminished the experience for many audience members in the surrounding area. This was not an isolated incident. Last year, while attending Moulin Rouge at your theatre, I experienced a similar situation involving two belligerent and intoxicated audience members who talked, sang, danced, and cried audibly through much of Act I and part of Act II before finally being escorted out. I paid $250 for my ticket last night to see one of my favorite musicals, and it is deeply disappointing to have that experience compromised by behavior that should be unacceptable in a professional theatre setting. Audience etiquette is essential to preserving the integrity of live performance, and more proactive intervention would go a long way in protecting both patrons and performers. I want to emphasize that the theatre itself is beautiful, and the productions you host are outstanding. It is precisely because of the quality of your programming that I feel compelled to raise this concern. I strongly encourage you to consider stronger audience management practices to ensure that future performances can be enjoyed as intended. read more

I love this theater! It's so gorgeous . It's Chicago, so of course drinks and snacks can be priced high. On my recent visit, a signature cocktail and a cookie cost $19. My biggest complaint is the size of the bathrooms. Not like they can do much about that. I appreciate the helpfulness of the ushers to not only find seats but to call out patrons who are on their phone or blocking view of others. Plenty of parking garages nearby. I recommend using spot hero to find a spot! read more

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The theater itself is really cool with a vintage vibe and great for shows. However, the box office hours online were different from what was posted at the theater. I had to wait around because they had recently changed their hours. Would be nice if the info online was up to date! read more

Saw The Great Gatsby here and was thrilled by the staff, cleanliness of the restrooms, and decor and maintenance of the theater and seats. A grand theater to enjoy the arts and celebrate a special occasion (e.g., anniversary or birthday). read more

This was first time visiting the CPT. It is such a beautiful venue. We had center orchestra seating. The perfect view for an Amazing Show. The cast did an amazing job. Everyone was talented. Even when a curtain was hung on the door by accident they improved thru it. I wish I had more time to take interior photos. We parked on the street around the corner and were running close to the start time. W Luckily we had enough time to purchase drinks and snacks. I wouldn't suggest buying more cups than you can carry. No cup holders and I placed my cup on the floor and it was kicked over by accident. Definitely a must see show and perfect venue to attend. Thank you to my niece and her husband for inviting me. read more

Cadillac Palace Theatre - Cadillac Palace Theater marquee - Performing Arts Near Me - Chicago, Illinois

Definitely one of my favorite theaters in Chicago. I just love the charm and the vibe at the theater. I'm always excited when I notice that a show is set to be at Cadillac Palace. So far I have enjoyed Aladdin, Ain't Too Proud, A Wonderful World and The Company. The theater is right in the heart of the Chicago theater district with plenty of food venues and parking nearby. I always try to grab something with spothero as I can normally get a good parking spot for a decent price. In the self fortunate to view a lot of shows with the Broadway in Chicago seasonal program and I am never disappointed when I see a show at this theater. I appreciate the ease of getting to the concessions and purchasing items at the merchandise after the show. This theater has plenty of restrooms and they also have elevator to assist with patrons that need some additional help getting up to the higher sections. I also like that they have electronic board that reads the lines for the hearing impaired. This is amazing...sometimes the performers talk to fast and I can look at this board for a refresher. Lol All in all a very nice theater and I cannot wait to see the pre-Broadway release of the Wiz that will be happening at the theater very soon!!!! read more

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Fourth or fifth time visiting CPT and I'm never disappointed by the architecture and my favorite part, how quick ushers get you seated before a show. As one that loves everyone seated and quiet when curtains go up, CPT staff do not disappoint! This time I sat in balcony seating and was thoroughly impressed with how well I could see the full show. Definitely will be returning. read more

Cadillac Palace Theatre - View from Balcony seating - Performing Arts Near Me - Chicago, Illinois

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It helps when you love theater; I have seen so many different plays here. Staff is always friendly, professional and helpful. Love that they always have a 'themed' drink, but we all know the snacks are way overpriced. Never had a bad seat and have never seen a bad play. Yes, I'll be back! read more

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Phantom Fantastic Troupe! Have experienced several stage presentations. This was. Fantastic! Going again! read more

Today, we enjoyed a new musical about the amazing life and loves of Louis Armstrong called "A Wonderful World" This theater has been around since 1926 and has been the location for many great shows. This one was outstanding. I'm so happy we saw it. Today's show was incredible from the performance of each and every one of the artists to the music and story told of this incredible man named Louis Armstrong. I applaud loudly for their work in telling his story, the artist James Monroe Iglehart, who sounded just like Mr. Armstrong, along with all the performers, were superb a must see show. read more

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A classic feel theatre with LEG ROOM! That's worth five stars all by itself. Just caught & Juliet here a week ago. Great space and friendly ushers and staff. Bathroom lines even moved along respectably so you're safe to get up at the intermission. I'd see another show here in a heartbeat! read more

My mom and I went to see Book of Mormon at Cadillac Palace Theatre in Chicago. This wasn't our first time to this theatre, but we like this theatre a lot because it's easy to navigate, they have nice employees, and there is a lot of space for people to move around. We got orchestra seats to see the show and the theatre is small already, so we were up close and could watch all of the action. The seats were comfortable too, so my back didn't hurt like it does at other theatres when I'm sitting there for two hours. The bathrooms are easy to find. If you're in the main lobby, you just go down the stairs, and there are multiple bathroom stalls, so the line is never too long of a wait. I'm not sure if there is an elevator to get up and down the stairs in the theatre, though. After the show, my mom and I went to the stage door, and the employees of the theatre and the actors of the show were very nice and the employees made sure we were safe walking to our car. Definitely coming here again for yet another show! read more

Cadillac Palace Theatre - The stage for Book of Mormon Seats ORCH-C, Row K, Seats 111-112. - Performing Arts Near Me - Chicago, Illinois

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It's a spectacular theater, no doubt about it. The decor and chandeliers are gorgeous. Everything is red and Gold but the bathroom and bar service is so small compared to the amount of people who attend these musicals. We were just there to watch Annie the musical. The bathroom line was so long. I stood in line during intermission and was never able to use the bathroom.. The Annie backdrop for photos was right next to the bathroom so you can imagine the drama of entitled patrons getting angry because you got in their picture. Not fun. Maybe don't put the Annie backdrop next to the bathrooms? Also, the ushers are not helpful. They should be telling people where in this giant theater there are more bathrooms. The ushers are just standing around looking speechless. If you go to the Cadillac Palace go to Starbucks next door before or after your musical. read more

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Main floor seats had more leg room. The staff made sure the lines to the bathroom were efficient which kept things moving. I love the location because it's walking distance to many restaurants. Just saw the Book of Mormon which was good but also crude. read more

Cadillac Palace Theatre - Performing Arts Near Me - Chicago, Illinois

I've been here several times and the last time I was here was to see Aladdin on broadway. I really like the venue - there's so much character and charm to it. It's stunning to see all the details on the ceilings, walls, etc. everywhere you turn there is something beautiful to look at. This spot is kept clean and well maintained. The staff is very friendly and helpful. There are also multiple bathrooms on each floor. If there's a show you want to see and it's here - trust me you'll enjoy it! read more

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Great, beautiful venue! My one issue is that if you're sitting to the side the acoustics are not the greatest ever. I struggled to pick up dialogue/songs without perfect annunciation and I have never thought/been told I have issues with my hearing. The seats to the side are cheaper though, so I guess that's what you get... but I have visited other theatre's and sat in similar seats and have not struggled to hear a word. I'm not sure about the alcohol prices but the other concession prices weren't outrageous which is appreciated! read more

Cadillac Palace Theatre - Entrance way - Performing Arts Near Me - Chicago, Illinois

I went to see the play " Death Becomes Her" and boy did I have a great time!! I had never been to this theater but I loved it. It was very regal and very clean. Staff were professional and pleasant. The seats were pretty comfortable and I could see the stage very well. What surprised me is that I actually got a parking spot not too far from the theater which was shocking but hey, that's a plus! All in all, I would love to revisit this theater and see another show! read more

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Me and A Friend came to see The Hip Hop Nutcracker. This is my first time coming to The Cadillac Theatre. You can tell it's been around for a long time by the structure of the building. But the agriculture of this building has a modern look. The seats werent comfortable and I got a leg cramp. The seats doesn't allow you to have enough leg room to move your legs. Every seat section had a nice view of the stage. Which was nice to have a clear view and the sound system was loud and clear to hear the performers. Besides the seats not having enough leg room. I enjoyed the show and the respect of this place. Chicago History read more

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Went to the theatre last December for my bday. Had an amazing time. We saw the Lion King on Broadway. One of the best performances I've ever witnessed. We arrived right before the play started. Ushers escorted us to the seats quickly so we didn't miss the beginning! Thanks!!!! I really appreciate good, comfortable seats at a theater especially when the performances are long. Had several drinks from the concession. The overall theater was nice, I didn't get to walk around because we arrived right before the start and afterwards they quickly put everyone out lol. read more

Cadillac Palace Theatre - Performing Arts Near Me - Chicago, Illinois

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My first time to the Cadillac Palace Theater and from the moment I stepped in the door, I felt like I was in NYC. Our seats on the aisle in the orchestra were excellent. It's hard to believe we purchased our tickets the night before. Death Becomes Her is excellent and will undoubtedly be a box office success when it transfers to Broadway in the fall. What a treat to see this world premier! read more

Cadillac Palace Theatre - Theater entrance - Performing Arts Near Me - Chicago, Illinois

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The Phantom of the Opera performance that I watched on 1/21/26 was OUTSTANDING! The cast was AMAZING and incredibly talented! I have seen the Original Phantom performed in London and this show is just as good! Amazing as that sounds, it's TRUE! read more

Phantom performance was great. The theater itself is beautiful. We were in the balcony and it was difficult to hear the performance at times. Cadillac sells loud bags of candy at their concessions. The people sitting in front of us were digging into a bag for the entire show. It was so distracting and took away from the performance. We went back to our seats 15 minutes after the show ended to retrieve a pair of gloves that were forgotten. Staff was yelling at us that we shouldn't be in the theater. Will definitely pursue other theater options for the cost. read more

Had an amazing experience at the Cadillac Palace Theatre. We were gifted tickets to see "How The Grinch Stole Christmas". The line was handled expertly by staff. They got us in the door, checked, and checked in within minutes. The bathrooms were well stocked and clean. The concession/bar were able to get we home taken care of before the show began. The seats were comfortable and the show was excellent. Loved how smooth of a process this was. An absolute pleasure and looking forward to seeing another show at this venue. read more

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Street, parking garage is where you would park and it will range in pricing. Older theater that has three levels of seating. Gender specific bathrooms are down stairs in the basement. There is access with an elevator to each level. Chicago pricing for drinks. Play the lottery for cheaper tickets. Amazing shows presented here especially this show "some like it hot!" You can enter the building 45 minutes before the show starts. You are able to enter the theater and take your seat 30 minutes before the start of the show! read more

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