This has got to be one of my favourite coffee shops at Fort Kinnaird, along with Patisserie Valerie. The layout of the place is very unique, with the wooden staircase being the centrepiece of the building. The building itself is wood clad but has glass windows on either side.
With the space they had, they managed to fit in lots of seating without making it feel overcrowded. I can always find a seat in here, unlike in Starbucks where I will often have to use my eagle eye to spot a table. Today I had a hot chocolate and it was very nice. Nero definitely have the best hot chocolate out of the big 3 chains! Hot chocolate from Starbucks is just too watered down and the Costa hot chocolate is good but it depends on what café you buy it from. In Caffe Nero however, you are always guaranteed a nice, rich hot chocolate.
The ground floor has all the soft seats like the sofas that you will just sink into and the comfy armchairs. The service counter is also down here so it will be convenient if you are on this floor because you might spill your drink while walking upstairs. I also like the frappes and brownies from Nero. They truly are delicious!
The décor here is very nice and reminded me of an indie coffee shop in Italy when you are really in a chain café in a retail park. Even the toilets had Italian decorations in them! Speaking of the toilets, they are very clean but the stupid tap design gets water all over the floor. Downstairs, there is only 1 which is the disabled one but upstairs there are 3.
I noticed a bookshelf upstairs too which looked like it had some nice books on it. The staff here are also great at what they do and none of them have ever been rude or snarky towards me. read more