I brought my 2005 Mercedes here for an oil change based upon a friend's recommendation. They did a…read morefine job, so a few months later when the coolant light was on and the car was in limp mode, I didn't hesitate to call Mike and Mikes to do the job. I got the car towed 30 min from homewood just to use them. I also had purchased brake pads and rotors for the car and placed them in the trunk for them to put on. They originally quoted me an outrageous price to put the brakes on. When I explained that I was providing the parts, and I would just take it elsewhere, they went down (a little). I was mainly focused on diagnosing the reason why the vehicle was in limp mode and finding the coolant leak (I had been topping off the coolant for months). They called me and said the diagnostic was a thermostat housing, and also said I purchased the wrong size front brake pads, and I will have to pay them for the parts for the correct pads. Fine. I did. They said they would return my pads that were the wrong size and place them in the trunk (they didn't give them back and they aren't in the trunk). They then told me the car was in limp mode because there is an alternator problem. We called the shop that had just repaired the alternator a year ago (it was still in the warranty timeframe) together, and decided on a plan that the other shop would come and pick up the alternator and repair it and deliver it back. I received a call after the brakes and thermostat housing was replaced saying they had no room for my car, and that I would have to drive it myself or pay for a tow to the alternator shop. This is wild after I had just paid them $1000 for a thermostat housing and brake and rotor replacement. The alternator shop was in disbelief that Mike and Mike's asked me to do this, and told me specifically not to drive it over 40mph, do not use any electronics (no radio or headlights, no a/c) and keep it slow and steady. This was a long drive at 6am from Pelham to downtown Birmingham on Highway 31 in the RAIN. Once at the alternator shop, they checked the car, and laughed, "that's an old code from when the alternator was originally repaired, your car is fine". It's been month since I've gotten my vehicle back. The coolant reservoir is completely empty and the leak wasn't repaired like I was told. I am SUPER Disappointed with the quality of work (or lack there of). They seem to try to nickel and dime me a lot, and I am not down for that. For a woman, I have a pretty good basic knowledge of vehicles. I have only driven the car 4 times since I got it back. I will be taking my dollars elsewhere.

Starter bolt stripped during DIY removal. Towed it to Mike and Mike's. Two hours later Mike called…read moreadvising my truck was ready. Stripped bolt removed. New starter installed. Exceptional service and value! Mike and Mike's will be my first call for my next vehicle issue.

Took my vehicle in for an oil change. They left the oil cap off and had my vehicle leaking oil…read more Only found out because I had to take it to another shop. This is the second time this has happened to me. But it will be the last time. Beware!!

We were on our way back to Nashville when our tire started losing air. We first went to Firestone…read moreand they said they could not even look at it until the next day. We drove over to Express Oil and Change and they were able to look at the tire right away and diagnose that we had a problem. They were able to patch our tire and get us back on our way home within 30 minutes. I can't say enough wonderful things about their customer service! I highly recommend them! Greg was the technician that removed the screw from the tire and I think the managers name was Rodney or Ronnie? At any rate thank you so much for getting us home safely! Appreciate your professionalism and excellent customer service!

My daughter's 2011 Rav4 needed rear brakes. She came to visit from Atlanta so I told her I would…read moretake care of it. Based off reviews, I made an appointment here and brought it in. I was there at 8:00am sharp. The mechanic and parts were not here yet, so I had to wait a bit. The brake rotors arrived, but not the pads, so they had to be ordered and a little more wait. Still finished within a couple hours. The price was a little more than Zi thought he quoted, but not a big deal Would come here again.

I'm not sure that I will exactly recommend Scott. He was very accommodating years ago, but his word…read moreand dependability has diminished over the years. He installed a new starter on my vehicle and told me that it had a lifetime warranty. That was not true. He told me to call the vendor where he purchased it from and they would be able to honor the warranty once I give his business name. That was not accurate. He also told me that he could find nothing wrong with my Infiniti and made me pay for a full inspection. Turns out, I found out that I needed a fuel pump. I gave him grace for a while, but was disappointed when he did not honor that lifetime warranty and he was unbothered about it. @Terri, this further confirms your lack of integrity or care for your customers due to this account being under my maiden name.

I've been on the waiting list for brake repairs on my son's Volvo. After more than a year of…read morecalling them for an appointment, I gave up. Not impressed. I stopped by Empire Autohaus and spoke with Alan, personally. The car in question was a 1963 Volvo P-1800. I was told, by Alan, that I would be called when some of the his current work was caught up. Probably not a good idea to beg someone to work on your car. Just say, "Sorry, but we can't help you.".

Small business Excellent service and pricing for high end vehicles. Got my car in that day!!read more

I started going here twenty-ish years ago after using them as a second opinion for a repair job…read morethat was originally quoted at over $300, but which they fixed for under $50 using new parts. They will tell you the truth, not try to low ball you and do great reliable work that they back up!

Such a neat and interesting place. Very eclectic. Great sandwiches. The outside dining are is great…read moretoo.

Took my car in for a coolant leak. i was told it would be ready the next day. Two days later they…read morehadn't touched the car. They will tell you everything you want to hear, but in reality they do nothing but lie.

DO NOT GO HERE! THESE PEOPLE ARE THIEVES, CROOKS, AND LIARS! I went here to repair a leak on ONE of…read moremy tires. It wasn't flat and I was able to drive on it. Multiple things went very wrong for what should have been a very simple repair. First, they couldn't find the key to the wheel lock. They spent forever looking for it and then told me they were gonna have to break the wheel lock off (for an additional charge ofcourse). I asked to look myself and was able to find it in two seconds. It was in plain view on the back seat floor, which is where I told them to look. In the midst of all this, the guy tries to sell me 4 new tires for $890. Mind you there is absolutely nothing wrong with the rest of my tires. My car is only 3 years old and was brand new straight off the lot. I am the only person to ever drive this car. In the middle of his spiel, I tell him no but he ignores me and keeps going. I say no because there is absolutely nothing wrong with my other tires. The entire time I sat in the waiting room they were trying to sell people crap and offer "coupons". Eventually, They are able to look at the wheel and then let me know it just needed a plug. The total came out to $24. I was more than happy with this, thanked them, and got in my car to leave. When I get in my car, it lights up like a Christmas tree. It's saying the collision sensor and a couple of other things are malfunctioning. I go back in and let them know. Then they tell me the battery charge must be low because it may have gotten "cold". I don't know how my battery would've gotten "cold" in the few hours they had my car at that point. Also, why were they doing anything with the battery when I was there for a tire. They claimed they just needed to charge the battery and it would be a quick fix. Annoying, but fine and I go back to the wait room. After about 45 minutes, they come and tell me my battery has magically "died". Again, this car is brand new and only 3 years old. I had a used car from the same brand for much longer that never needed a battery the entire time I had it. There was nothing wrong with my battery beforehand and I got an oil change not too long ago and nothing was wrong with the battery then. They tell me I'm going to need an ENTIRELY NEW BATTERY for $300! Naturally, after this I become irate. I told them it doesn't make sense for my battery to die out of nowhere from the time I brought it into to the shop til then. The guy is giving me an endless amount of excuses about how he's had the same thing happen where he goes to a dealership for one thing and they find a bunch of other issues. During the exchange, the mechanic who worked on the car was standing there and in the middle of it he leaves and goes back to my car. I tell the guy at the counter to give me my damn keys and I'm taking it to another dealership to look at. He brings the car and lets me know that the warning messages have gone away and everything looks fine now. Isn't that funny :) ? 5 minutes prior I had a dead battery that needed to be replaced right away and now it's magically fixed. There is not a doubt in my mind that once they realized the initial repair would cost next to nothing, they messed with the sensors in my car and gave me some bullshit story about the battery. After I made quite the scene, told them I wasn't going to buy a new battery, and would take it to another dealership, the mechanic undid whatever damaged he caused to the sensors to get me out of there and cover their asses. These people are SALESMAN. The only thing they care about is pocketing as much of your money as possible and will try to sell you crap you don't need and even go as far as messing with your vehicle. AVOID THIS SHOP AT ALL COSTS UNLESS YOU WANT TO BE SCAMMED AND LIED TO.

Service bad. I called and they obviously didn't want my business based on the sound of my mouth…read more They would not even return my call

Completely trust my car with Mac. Honest and knows what he's doing. Definitely recommend.read more

I needed new tires quickly, and they were able to fit me in quickly. They were able to get to me…read more in about 90 minutes. Overall fairly good service, but they have Fox News blasting in the waiting room. It would have been okay on silent, or if anything else was on.

Mavis in Pelham last week checked out My right rear tire on…read moremy Benz. It actually had a slow leak. They said there was no leak and they tested the tire. Took to another tire shop here in Helena Alabama and they found the leak. When I called Mavis back today and asked if I could get in to get it rechecked there was a long wait. However, I spoke to a girl at the desk when I first took it to Mavis. When I asked the guy if the girl was there at the front desk he said no females worked there. Odd because I spoke directly to a young lady. This place is a joke. Also one of the employees when I first went came in and was using unprofessional language.

Tuffy Tire is my go to for all auto service. They have the fairest oil change price and always…read moreknowledgeable. If you are looking for a new mechanic look no further than Tuffy in Pelham.

My daughter had to pull off at a random exit on a long trip because the tire started shuddering…read more IYKYK. She got new tires 3 years ago and doesn't drive very much - less than 7000 in 3 years. And has always had a problem with one going flat constantly had to keep pumping it up. . But when checking out this new problem of shuddering the place she went said the tires were old. Older than the originals that the car had when bought. This company put old used tires on her car. Almost causing a major issue if she didn't realize there was an issue on the road. Would not recommend.

Didnt care for the consultant i was paired with therefore i didnt even visit the lot. Treat your…read morecustomers like you care and not like they just "need" you.

Bought a car only to learn that the transmission had major problems. The diagnostics gave that…read moreinformation at the transmission shop, something they must have known before they bought it. Very expensive results. Not someone I would trust again.