I wasn't even planning on going to this location, but I had to make a deposit, and happened to see…read moreit, on my way leaving out the parking lot. This BOA has a drive up ATM, so any BOA with a drive up ATM and working ATMs l, is alright in my book.

If I can give this branch a ZERO I would. I came in at 430 needing help with my daughter's account…read more The guy named Franklin was rude and obviously didn't want to help as he wanted to leave at 5pm. He asked me what I needed help and had to explain to him in the lobby where everyone could hear. He was giving me a hard time saying I would not have access to it as she's a minor and she wouldn't be able to have access to it as well as she's a minor. What? Then who the F can get access to the account? I'm her parent and set it up. He asked for my social security out in the open so everyone can hear. I told him I needed to type it out. It's very unprofessional and clearly they wanted out of there. This experience makes me realize how happy I am that I am no longer with BoA. The customer service has gone downhill. It is further fueled with Franklin saying I need to call BoA with help on other things. I am now on hold twice and first representative literally had no idea basic questions such as a department she was trying to send me to and their hours. When asked about the time zone. She didn't know what that was. My friend just had an awful experience at this branch as well. She was solicited for their services and convinced to make an appt during her busy day. When came time to her appt, the banker didn't show up!!! Just don't come bank here. If you're the bank manager reading this and actually cares about customer service, please reach out.

Well, First of all the bank does not train well their employees. We have Alex V. a rookie banker…read morethat decided to make me wait while he took his break, after 20 mins of break, he decides to help me, even though I had a prior mortgage and bank acct with Wells Fargo, he asked me for 2 forms of ID and a electricity bill. Annoying enough, he does nit trust me and calls his Supervisor Melissa so she tells me that she dies not like me and they cannot open an account for me. Talking about intolerance and lack of proper training. I chose the wrong branch!!!! alex V and Melissa shall be retrained and be accountable of loosing returning customers

They actually answer their phone! I tried calling 6 different branches to ask a quick question and…read morethey're the only ones that answered!

I have been a customer of Chase for many years. Recently, I came back to open a chase private…read moreclient account, both checking and saving. I was impressed by the friendly and efficient service. I was greeted warmly and helped right away. The account creation process was quick and easy. I was done in less than half an hour. This location is great for anyone who needs personal and professional banking assistance. Unlike some other branches, this one has plenty of tellers and staff available. I highly recommend this chase branch :)

Hit or miss experience, sometimes very friendly and helpful other times staff is rude. Just depends…read morethe mood.

Frequently Visit…read more Always great service from the entire staff I would like to especially recognize Vince For his exceptional customer service. Always conversational and efficient. I recommend Thank You for reading

The coffee is good overall... I'm really not happy with all of the new changes behind the counter…read more They started charging for alternative milk when they have not so my drink is now $5 with a Capital One card and if I did not, it would be $11 which sounds crazy for a small cup that is 16 ounces. I really enjoy coming in daily and using the space to study and do work. It does get a little noisy, but overall this place is really nice, but the coffee could be better!

Wow wow wow!! Pooja! Ask for Pooja! She is the best on their team. Seriously helpful and told me…read morethings I never knew to help me save and feel better financially. Thank God for her. Actually, give her a raise immediately!!

I think it's rare in today's world that one can find a financial institution that can be rated with…read more5-stars. I've been a member of SchoolsFirst for about 6 years now and I can honestly say I've never been happier with a financial institution. Banks are for-profit. Credit unions are built different. They are member-owned financial cooperatives, aligned with the philosophy of "people helping people." Here, you're not just another number or customer. You're a member, and most importantly, a member-owner. At a credit union, excess earnings are returned to the members via lower loan rates, higher savings rates, low/no fees, and an array of complimentary services. SchoolsFirst is currently the largest credit union in California--in both membership and assets. But that hasn't caused them to waiver on making members feel valued. Their online banking and mobile banking app are superb, they continue to add branches locally and their affiliation with the CO-OP ATM Network offers surcharge-free access to over 30,000 ATMs spanning 50 states and 10 countries. They celebrate a Member Appreciation Day annually and offer a gift to members, which is usually very nice, and some of the best cookies I've ever had! I've also used their coin machine on several occasions! Recently, I needed to have some documents notarized. I remembered that's one of the many services offered at their branch. I was able to make an appointment easily via their website and received text and email notifications and reminders leading up to my appointment. Trent was amazing. He'd handled similar documents recently and had everything squared away quickly and efficiently. All for a very minimal fee. It was a pleasure working with him and the credit union. I look forward to many more years of membership. Thank you, SchoolsFirst!

I would like to thank Lily in your Rancho Cucamonga branch for great customer service and fixing my…read moreissue I had. Thank you for your prompt service and immediate attention. I always look forward to the great customer service she offers. Thanks Again.

From the initial phone call regarding loans to meeting the staff in person, each member of the…read morestaff are extremely friendly, professional, helpful and go above and beyond. Although it is a business bank the staff prides themselves with knowing customers by name. We have several accounts and are provided with the best options for each account.

So this is the only Well's Fargo that's in the IE that's open on Saturday's. With that being said,…read moreand being that they're open on Saturday with limited hours, they always have so few people working. There are always long lines, and the staff is super slow. They're super nice, but oh so slow. I try to avoid going inside the bank as much as possible, but since all the other branches close so early during the week and closed on Saturday, I was left with no choice. The bank is always super clean, and they have bunches of ATM's both inside and outside. Parking can be a pain, but that's because they're right in the mix with Target, Panera, and every other business in Terra Vista Town Center.

This place is an absolute hell hole. I've been a member since 2010 and the past year and a half…read more I've never received such poor experiences at this location. I highly recommend nobody use this location. They don't know how to do their job they profile people and they make your life a living hell.

Best customer service I've ever received at a bank. My husband is so happy with this bank.read more

Great personalize customer service! If you own a business a need someone you can talk to and make…read moredecisions then this is your bank! Tell them I sent you!

3 Drive up ATMs! Yes please! I'm not an impatient person, but I do like to keep things moving, so I…read morelike the fact that this location has 3 drive up ATMs. I'm all about convenience baby!

I walked in and they were amazing! I needed a service and…read morethe bank teller referred me to the manager who supported me with a walk in appointment. The bank teller Alberta was super sweet and helpful with my process. She even gave me advice on how to start my credit card. Would definitely recommend this helpful Bank of America- great staff!

A few days ago I was stuck in horrible tragic and decided that I would pull off the 10 freeway and…read morehandle a couple of errands... One of my things to do was to open a new bank account. I stopped in at BofA in Rancho Cucamonga. I was met with massive smiles from Mayeli Calero and Marilyn Escalona. Right away they offered me a seat and made me feel like a valued customer. They reviewed all my options in a clear and transparent way. They were speedy and thorough. They got everything done in a short amount of time. I'm looking forward to being a long term BofA customer.... Job well done!!!! I'll be sure to let my friends know all about these 2 employees when I hear someone needs to open up a new account.

I am not a client of bank of america. I drove my 84 year old father in law (handicap) to conduct…read moresome banking business. My understanding is he wanted to check his account for a specific check that paid or is lost to place a stop payment. We walked in, my father inlaw stood in line where there two tellers in attendance. A line formed behind him. After speaking with the teller letting her know the circumstances behind his concerns. She advised him that it would be best to see a behind the desk associate. He walked over found two associates talking in a corner he interrupted their conversation asking for assistance. One associate advised my father I law to walk with her across the lobby to the podium to see if there is a 4:30 appointment as it was 4:33. And no ine was waiting it seems unlikely there's anyone waiting for their appointment. The male associate had to use a pin code to go behind the counter to speak with the FSR (financial service manager) to see if there was an appointment. Meanwhile my father inlay is holding on to the podium to steady himself. Once the male associate returns he advised he doesn't know if there's an appointment. The female associate asked my father inlaw to now walk with her back to her desk have a seat, she will arrange an appointment for tomorrow to come back to the bank to see if that check posted or what can be done if the check hasnt posted yet. I am an associate at a financial institution, I know this bank account search should take no more that 10 min. His appointment is for tomorrow at 9am. I advised this associate that I work in banking seems like an easy thing to look at his account. She gave me a face as if to say oh really?! I said I get it -this is your protocol. She says because we are so close to closing (at 5pm) We drove back home. My father inlaw called the automated customer service searched for the check and placed a stop payment -this took my father inlay less than 10 minutes. I know someone is reading this saying he should have done this to begin with, or why not online? My father inlay comes from a generation where banking is done face to face. The customer service is not found in this banking location. Its just absent this will lead to a distrust in banking. My advise to this location do better!