If I can give 0 star I will give 0 , The manager never…read morehelpful every time I go in this bank ! Slow service , and ask you wait 1 hours

Got an email saying that my order for euros came in by FedEx to the Claremont Bank of America…read moreoffice this morning. During my lunch break, Yessenia helped me at the counter, not only giving me the euros I ordered, but also letting me know about the blue travel credit card offered by Bank of America.. She emailed me the details, which I will consider after reading up on it some more. I appreciate Yessenia's professionalism, kindness, and friendliness. After that, I took a picture of the large spacious area in this branch of Bank of America. It is a great upgrade compared to when I came years ago. It's inviting, with are comfortable chairs and couches to sit on as you wait for your appointment, and there are at least 5 separate offices with frosted over windows for people who want to have a private consultation with one of the bank staff to set up accounts, etc. Two beautiful art pieces on the wall caught my attention. They had descriptions of the artist on the side kind of like you would see in a gallery. It was a nice touch. There are still several blank walls that would be very much spruced up by other visual art. I think art makes corporate places like banks feel less sterile and more human. In any case, fantastic impression of this branch of BOA today. Mostly thanks to Yessenia!

This is a long overdue high commendation to Irene Paniagua who has tremendously extended me and my…read morehusband great support and stellar help for our banking needs. Irene exudes willingness to help, very informative and has gained our trust those two times she helped us. Never was a dull moment when we exchanged friendly banters and her smiles warmed us even more. It was a personalized encounter and nothing was amiss with her efficient paperworks. It was those successful transactions that we are grateful for her services. Lastly, thank you First City Credit Union for making our lives a little easier and fulfilling. Hats off to Irene and First City Credit Union.

Stephen worked diligently with me to help me attain my new credit card. The personal touch went…read moreabove and beyond and I am greatly appreciative. Would recommend 10 out of 10.

I've been a long time Wells Fargo Bank (WFB) customer since 1993 and I still am... if I did the…read moremath right in my head... that's 29 years ago... just two years after graduating from high school. Amazing how time flies when we're having fun. I normally prefer to use the ATM versus walking into the bank for my banking needs unless I need to speak to someone or need to get something done that I can't get done via ATM. Nowadays, I'm finding myself walking into the bank more often than not because I'm helping my Mom with money stuff LOL. This Claremont branch is where I get my and my Moms banking needs done. If you have extra time to spare, it's nice to stroll around downtown Claremont... a very quaint place. Staff at this location is professional, friendly, and helpful. Sometimes you might get a bank teller who isn't the most pleasant... don't let them ruin your day just because it's just not their nature to be friendly... they can't help it. Whenever I walk into this branch, there is always a wonderful coffee aroma. I don't drink coffee, but I enjoy a good frap. Anyway, I feel humble whenever I walk into a WFB because of their history since the 1800's and they are still going strong. Give them a try and open an account at any of their branches today! Happy Banking!

So upset with this bank. My husband and I came in to close our checking accounts because we were…read moreunhappy about the $15 monthly fees. I was next in line at the teller line. I explained to the teller named Danielle, that we wanted to close my accounts. The teller stated , "I can't close your account, you would have to speak to one of the bankers. The banker named, Jackie, just finished with a customer and deliberately not wanted to tend to my husband and I. She ignored us until my husband asked her, "when you get a minute, can you help us with our accounts? She said, "sure", but made us wait another 5 minutes. We informed her that we needed to close our accounts, however , she stated,"I have an appointment right now and I can't help you, but you can call the number on the back of your atm card, and they can cancel it for you. She also said, I don't understand why the teller told you she couldn't close your account. You can close your account with one of the tellers. So my husband got in line and closed his account with the teller. There's a second part to this bank experience. A second time, about a couple weeks later, my mom and I came into the bank. My mom wanted to deposit her checks. My mom is in a wheelchair, so I was pushing her on her wheelchair to the teller window. While my mom was signing her checks, the other teller, Danielle, who stated she couldn't close my account from the last time I was in the bank was at the window next to the teller helping my mom and starts speaking in Spanish with the teller helping my mom. I think it is so rude and disrespectful when a teller who is supposed to be assisting a customer turns her head away from the customer's attention and has a full on Spanish conversation with her fellow teller coworker while helping a customer. At the same time, the other teller, Danielle, is looking at me and my mom. This Wells Fargo Bank branch is horrible with rude staff and unwilling to assist you.

This is a small newer branch it has a drive Up ATM / vestibule with ATMs that allows access after…read morehours by using ATM card or mobile wallet. It has an Amazon pick up locker. Parking is shared with other businesses in the center. I have not gone in to the branch in some time so I can't speak to staff.

Idle-Free Zone for the drive thru ATM is a bold move considering the rise of jugging. It's an…read moreunderstandable sentiment because of the fumes coming from most cars and because of how close the drive thru ATM is to the front entrance of the bank but it's seriously something to rethink.

Great Friendly Service, appreciate the water and water. I am considering banking here.read more

These ladies at the Claremont branch are very helpful and friendly! They make things easy for me…read morewhich is greatly appreciated. Plus, there are never any lines in this branch so I get out fast

California Bank & Trust has given Pomona Valley Towing authorization to tow vehicles parked in a…read moreshared public parking lot hours after the bank is closed and not conducting business. The tow company is predatory. They will wait for you to park and not long after will tow you and anyone else parked in those spots to the tow yard. There are no signs at the entrance of the lot saying parking not allowed, it's a public parking lot and even on each individual parking sign there is no specific information about no parking after business hours. I was charged $483 tonight to get my car out of the tow yard. I will be looking further into this matter legally and reporting this business, along with the tow company for confusing patrons in the area about parking in spots with no mention of completely prohibiting parking or making clear mention that parking isn't allowed after business hours. I am a new mother and hardly get any down time outside of work and family life to unwind. The one night I decide to, this happens. My $50 dinner turned into a $500 nightmare.

It looks like many people report problems at this branch. My experience is consistently different…read more The most convenient branch to us is up on Foothill, but every time we enter that branch they seek to harass and annoy us by blocking any transaction for one reason or another. -- Anyway, my wife ended up at this Indian Hill branch late yesterday, after being chewed up and spit out by the folks at 805 W. Foothill. The teller at the Indian Hill branch smiled and greeted her. Everything "wrong" at Foothill was not a problem at this branch. The gentleman at the teller window knew exactly how to fulfill a simple task. It was done in under a minute. -- I think JPMC will soon be forced to deploy AI-tellers. I have four accounts with them and I am seriously considering moving them away. It seems that depriving them of revenue and telling the story on Yelp is our only recourse.

I visited Chase bank today. I needed help with adding an additional email and staff went above and…read morebeyond to try and help me. I don't recall her name but Mrs. Robles did not turn down the challenge. Thank you so much for your help.

I went into this bank twice in the last week. The same nice teller lady helped both days. I did two…read moredifferent POS's and she was experienced enough to handle. No issues. I'm glad she validated my info, made sure they were my accounts, and monies were deposited immediately in my same account. Side note... this branch for WF is open Monday through Friday, not on Saturdays. For weekday business I would definitely come back here!

We needed some transaction history for our records to give to our lender. And Stephany was the one…read morethat helped me initially. The initial paper that was printed our lender didn't accept since it cuts off a certain part of the document. I went back in and someone else helped me and she was off the bat not helpful. She just kept insisting that it cannot be done and that there's no way for me to get a printout that doesn't cut a part off. I requested for Stephany and waited for her. And let me tell you ! Stephany got it ! It wasn't easy she kept having to print multiples one to see what would work. And after the 5th try she got it ! I almost cried. This was a time sensitive matter and she was able to help me with it. I appreciate Stephany's professionalism and kindness ! I DID NOT feel like I was an inconvenience or felt rushed. Not everyone is willing to help like her. This branch is lucky to have someone like her in their team !

Stopped by the other day because I needed temporary checks. The bank teller took the time to try to…read moreprint a sheet of two checks about three times, contacted her manager and then told me to please wait in the waiting area for 5-10 minutes because the printer was offline. There was a line of maybe 5 other customers that she needed to help, as the only teller working at morning. I sat and read my emails. Sure enough, about 7 minutes later she took the time to walk over to me, politely thank me for my patience, and gave me the sheet of checks! I had expected to get back in line after 10 minutes, so that was really kind and professional of her. I wish I had found out her name!

I like the bank but the line has 8 people in it and only one teller. After 20 min I get to the…read morewindow and he said he doesn't know how to order a new atm catd

I have been a 22 year member with Rancho Federal credit Union and I have to say the service has…read morebeen so amazing. I have formed a great relationship with the staff they have become like family to me. From promotions,loans Christmas savings to just straight banking you couldn't find a better credit union. I would highly recommend rancho to all my family friends and co workers!

Great customer service, friendly credit union reps. I would highly recommend using services..love…read moreyou Jennifer and Crystal!! You guys Rock!​