I spoke with Angie over the phone and she was able to help lowering the cost of my debt. Her patience and understanding was very helpful.

I owe a small amount of money to the City of LA. I am happy to pay it. I just cannot pay it in one lump sum. The person with whom I spoke today was rude. I was able to make a payment and get my questions answered. But it was a struggle to try and talk to her. She kept interrupting me. She was impatient. I worked in collections before I went to law school. If we got someone on the phone who was willing to make payments and work with us, we were happy to work with them and we made it easy for them to get on a payment plan. People always feel better paying someone who is courteous. Next time I call, I will ask for Samantha Leitz. Adel K said she had a good experience with Samantha. I guess the experience one has with this company depends on who answers the phone. read more

They could hire professionals or just nice enough staff to deal with. just a little bit of communication would be great. Was contacted for couple of months by mistake and when I call to check with them what's up I get the rudest person ever who talks down to me and wouldn't answer simple questions. They hire fighters no social skills at all so if you need to call be ready for a fight cause thats whats waiting on the other line. read more

Scammers and harrasment company. Customer service is very unprofessional and will laugh at you on the phone while answering questions they and all the other cubicle workers talk with you on the phone. The Attorney General will get a complaint. Don't agree to anything they say because the reps can't explain because they will laugh at you read more

It's certainly strange that a company that advertises itself as debt relief is the same company that has been chasing me for two years for a debt I don't owe to a credit card processing service. I stopped using that service after repeated service issues and they closed my account and then added a charge to the account. The whole charge is like 300 bucks but as I do not owe it, I will not pay it to Caine and Weiner. Their trick is to file it on my credit report so I get scared and pay it. I looked them up and found out they are a "debt relief" company. This reminds me of the many "charities" that sprung up to help victims of trafficking who seem to be engaged in trafficking. In my opinion and allegedly. read more

Well it's a debt collector, I had a $73 debt with Progressive and I gotta say they were never aggressive, very kind and courtesy. Spoke with Alexis DeNuccio. Maybe it was luck or maybe they're all sensitive and understanding. We spoke maybe 10minutes it was painless and relieving. Thanks Alexis for helping to pay debt without the aggression normally received - appreciate your kindness and thoughtfulness. If anyone is being called by this company it is legitimate. See what they can do for you, hopefully you'll get lucky and get someone like Alexis or better yet have her on the other end of the call!! read more

hateful people, collecting on a false collection! constant harrassment! Very small claim from a pos merchant system. They were mad we cancelled and reported a false claim. This collection agency is a scam, they buy these collections and harrass people day and night! The claim is for less than $800, they are trying to ruin my credit rating. read more

They are extremely unprofessional and total con artists! They connected with a company by the name of Homes.com which was trying to collect on an advertising plan that I purchased and canceled because it was completely ineffective and did not live up to its contractual promises. Hanna Golden stalked me everywhere. She managed to get my personal cell and call me as early as 6:35 am and would call other office locations with the real estate brokerage I am with that I had never worked at before and shared my personal info and details about the debt collection with people who had no business knowing about this fraudulent collection effort. Because RE/MAX had other business relationships with Homes.com at the time, I reached out to the RE/MAX regional vice president who fixed the issue instantly and finally these vultures disappeared for good! read more

Caine & Weiner - Debt Relief Services Near Me - Sherman Oaks, California

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This law firm is super weird. They are very unprofessional and harass you. They are affiliated with some of the city tax boards and once they get your information they are completely relentless. And they come off super shady. read more

Samantha Letz was fantastic in helping me settle my company account. She was professional, quick, and firm about what needed to be done. I highly recommend asking for her if you want someone who has empathy and truly knows how to do their job! read more

The employee was very helpful. She found the correct debt. She changed all the addresses to the present addresses. Found the correct amount owed and paid it with my credit card with a reasonable charge of $10.46. I am very satisfied. Thanks your help. read more

Employees and rude and try to speak over you, can barely speak English. I will happily watch my collections drop off in 7yrs rather than pay my small amount owed. read more

If I could give Negative stars, I would this company under the name of Kane and Wiener tried to get me to pay a bill that I did not owe. I sent proof of that from the company that they claim. I owed money to The company that they are claiming.I owe money too.Said they do not do business with this company They then tried to get money from me under a different heading of Pucin and Friedland. read more

I called to push my payment date and someone answered but was having a conversation with someone else off the phone i heard the whole convo. when she realized there was someone on the phone she said "hello?" when i replied she immediately hung up. very unprofessional. teach your employees proper phone etiquette that was very rude and i had to call back and speak to someone else. read more

These people are the rudest. I've worked in collections and get the excuses all day but I will be damned if you treat an 85 year old woman that has excellent credit with disrespect. Told my 85 YEAR OLD mother-in-law that she needs to pay her bills and how dare her not take responsibility! These people would never get my business and I will make sure they don't get anyone else if I can help it. read more

A fraudulent debt collection company. Sends out debt collection notices on the basis of false claims, often targeting individuals who do not actually owe the alleged debts. They may use aggressive tactics, including threats of legal action, damage to credit scores, or persistent harassment, to pressure victims into making payments. These companies often operate without proper licensing, provide little to no verification of the debt, and may even fabricate documentation to appear legitimate. read more

Sent a bogus collection notice for the City of LA with no backup proof, demanding payment. Their email says they are unable to respond to email, text, fax, calls, or mail read more

Harriet Austin was Rude, Condescending, unprofessional. Tried to collect first from a deceased partner, then a retired partner. Refused to provide requested information, Hung up on retired partner, When I informed her I was the current responsible party, she called me a thief and said I charged materials on the previous owners account and hung up on me, when I provided her with my credit application, Death certificate for previous owner, she said told retired previous owner she never received it and was coming after him anyway, hung up on him. She should be charged with abuse of a senior citizen. After I notified the company by email that I owed the debt to that I couldn't deal with such an unprofessional person and not to have her contact me again, I once again tried to make payment arrangements. I then received a phone call from Ms. Austin regarding "my little note" I asked her to speak with me in a professional manner to which she stated she didn't have to because it was commercial debt not personal so I had no rights, stated she would continue to try to collect from the previous partner, when I told her not to harass a 78 year old man she laughed said she would send it to legal and once again hung up on me. read more

not always the experience you get with working in collections, but Nikki and Kevin were both really nice and helpful. They weren't judgmental L or mean it was a really nice change. They deserve a raise. read more

I would like to do a shout out to Ruth Dunham, debt collector for how well she handled my case. With another collector I would have dug in my heels and said go sue me. But Ruth was nice, friendly, empathetic and creative. She is professional and did a great job. read more

I paid these people 3 weeks over 500 dollars to pay off a debt. They have not sent a letter stating that i paid off anything, when you call they can't find anything. Please pay directly with the original creditor. There system has been down also for two weeks. read more

Caine & Weiner - This is proof of payment - Debt Relief Services Near Me - Sherman Oaks, California

Beyond rude!! I'm asking for legitimate documentation to confirm that there is a balance due. "Supervisor" stated he has provided me with what HE has to. Ummm, no! You have to provide me with legal documentation that confirms our insurance company did not pay. Until documentation is provided, there's no way to see if this alleged fee is even real. This is a horrible company. Continue your dispute until you get all your documents!! read more

It may seem odd to give high reviews for a debt collection service. But after getting help from Patricia Malki today I feel so relieved. Patricia is one of the collection representatives that went out of her way to delete a delinquent credit report. They sent the report out on April 15th and I paid the 19th. She wanted to make sure it was taken off because I was able to pay it off. I really appreciate her help today. But hopefully I won't be dealing with collections again!! read more

Poor communication, customer reps don't disclose information until they attempt to get your personal information.

They come out of nowhere claiming collection from a vendor that I check every day. When I asked questions they never answered. If it's not a scam is one of the worst collection company in the world. Better for them to be a scam! read more

Rude, rude, rude is what these clowns are. Harassing me for no apparent reason. The lady had the personality of a snail and was far from helpful. Turns out I didn't owe anything and would've been nice to get an apology. read more

This is one of southern Californias best collection agencies to work for in my opinion! I've been working 3rd party collections since 1996. Caine & Weiner allows certain teams to make their own weekly or monthly schedules, which worked best for me! They have no cap on commissions, payable twice a month. Training and tools are provided, to come in, dial and make your money! All companies have their strengths and weaknesses!!!!! Thank you Clay, Mark, Chris and Shamaria..... California retail team you rock! read more

Under the Fair Debt Collection Practices Act, debt collectors are required to identify themselves in any communication with a debtor. This rule prevents collection agents from tricking consumers into returning calls or other communications without knowing the nature of the communication. This firm does not identify themselves as such and is therefore being reported today to the FTC. If you see their name pop up on your phone, listen to see if they identify themselves as such. If you record all calls like we do you can turn that information in to the FTC. read more

Today I read article it ask, what are u thankful for? I am thankful for Caine&Weiner. I have been employed there for over 10+ years and I must say how blessed I am to be working for a company that didn't close down during the Pandemic. Thanks to the Executive team, the IT Dept. And managers & leads for making the transition for employees to be able to work from home. I applaud everyone for handling this pretty smoothly and I am happy to be a part of the C&W family. read more

They sent us a bogus collection agency for city we've never done business in or with. This company is a total scam watch out.

Contacted the female rep that was handling my collections case and she was rude and was not willing to hear me out in any regards. I was respectful the entire call and kept my calm. The rep quickly lost her cool and began talking over me as I tried to explain our situation to her. It got to a point that she literally told me to stop talking and began to bring up all the attorney talk about fees and how it's going to go down. This company has no sense of professionalism you're better off taking your business elsewhere. read more

Got an invoice from them for a debt they did not collect for me. I never hired them. They just wanted to be paid on it for no reason.

Despite too many calls and emails letting them know that their information is out of date and no longer owed, Sherea from this debt-collection agency continues to act as if her accusations and impositions are no problem for them and they refuse to obtain updated information from the company they say I owe money to (the company in question actually owes me, and all current invoices were paid months ago... their information is mostly from last year!) Sherea has told me they don't have a way of contacting the company I owe (what?!?) and will only do so with specific payment information (I gave them some). Stop wasting my time and yours! Stop acting like I should be nice to you despite you doing nothing but bothering me endlessly for no legitimate reason! read more

This company has put a collections on my credit report for something we don't owe. Credit card processing business said we owe them money for a credit card machine. Have proof we sent it back. This company did this without any phone call and court decision so as of today we are going to put a law suit against these low life scum bags. Will post later on outcome!!!!! read more

They're not open till 9. They never answer the phone dumb bastards won't even answer the phone for payment.

This company is SUCH A SCAM that they even use the CITY of LA OFFICE OF FINANCE on the letter head regarding some worn out bill you own nothing to. This way you either call to find out and LOG your phone number with them, OR to have you pay it off thinking its a city bill. If there is one word I could think of to describe my opinion of this company it would be PARASITE. If you are a company looking to hire for collection, these negative reviews have ZERO bearing on their ability to collect. Professional & Confidential THEIVES is what I think of them. These are the type of companies that I think obstruct justice and bring the entire country down. Lawyers have become the problem of this country in every way. Any lawyer NOT working for the working class is a regression in our socioeconomic zeitgeist and can only harm mankind. These are the ones that make great and just lawyers look bad. read more

How can this company send out a collection notice and not provide who the money is actually owed to. I did call and gave the account info and they could not provide the information but said they could take a payment!! Really I'm not paying if you cannot tell me who I owe the money to. read more

This company and employees are horrible! I'll be contacting the BBB and media about company practices. I recently bought a home where the previous owner had an outstanding Sunrun balance that had been sent to Caine and Weiner for collections. Over the past two months of owning my home I have been unable to complete the transfer and activate my Sunrun account due to the business between this company and the previous homeowner. The collections amount has nothing to do with me but is affecting me. After attempts at contacting Caine and Weiner to assist they just hang up on me. The employees are extremely rude and unhelpful. Any company looking for collections services should NOT use Caine and Weiner as they will not treat your customers with respect. read more

Just called them bc I received a collection letter that is not legitimate. When I called and explained the situation to the lady, they hung up on me. Not sure why you would give a collection agency 5 stars??? Not legitimate company- they keep sending this. I contacted the original creditor and told them the situation and that I don't want to hear from these people again esp since they did not send me anything of an outstanding payment due. read more

Trying to collect a debt that is not legitimate. The company (sunrun) was paid all leans with the sale of the house. They can not decide after they negotiated with the title company and mortgage company to claim more money is owed. read more