Please note: this review is NOT about the actual quality of their repairs.  It is only about my…read moreexperience trying to get an estimate, which I'd give a solid 4.5 due to my unusual circumstances. My car has a rain leak, and I know with 100% confidence where it's coming from.  Unfortunately it's one of those scenarios where knowing the problem and actually being able to fix the problem are two different issues.  So before jumping into dramatic DIY repairs, I decided to try to get professional estimates. The catch? I didn't want to take PTO at work to bring my car in. Fradella's was one on a list of shops I ended up calling.  As was expected , I had to go through the circular argument: Them: "You have to bring the car in." Me: " Why?" Them: " So we can see the damage." Me: " The damage is invisible because it's inside the door." Them: " Okay, but you have to bring the car in." And so on. Eventually they agreed that I could email them some pictures and they'd give me an estimate based off that.  I think the person I emailed forgot about it or was out for a little while, because it took a week to get a response.  However I did eventually get an estimate from them without having to bring my car in, and considering how difficult that was with all the places I called, I felt they deserved a good review.

Awesome customer service. They kept me informed every step of the way. Very professional. Dealing…read morewith an accident sucks, but they made this process so easy and did quick and quality work.

Daniel is my hero. My car needed a bumper repair, but it's old and I didn't want to spend much…read moremoney on it. Daniel came up with a clever way to get it done with minimal cost. Great job Daniel! D Mayeux

Awesome. I've been here twice now to screw in front and back bumpers where tabs came loose and both…read moretimes excellent service and great at communicating what they're doing as they work on it. Very fair pricing and trustworthy.

These people can make A Dent disappear like nobody's business! They saved me so much money by not…read morehaving to go to a body shop. They are both friendly and quick and the job is done perfectly.! FR FR no cap!

They were able to bring my Volvo rim back to basically brand new condition for less than half the…read morecost of replacing the rim. It looks amazing

The 5 star rating is based on two criteria. One, the quality of the work. Our vehicle looked…read morebetter than new when they were finished. Two, the personal service and timeliness. The car was ready a day after their estimate. Pretty good these days. Also little courtesies. When we picked up the car, my wife noted a tire looked flat. LJ immediately got out the air pump and checked and filled all the tires. I hope not to have the need for body repair again. But if so, LJ's where I will go.

LJ did a great job. Good communication. Fair price. Easy to work with. Will use them again in the…read morefuture.

Great service and work. Owners were very helpful and got it done in a timely manner with updates…read morealong the way.

Fixed my Jeep quickly and at a fair price. Part of my coolant system had "disappeared" from under…read moremy hood and other parts had failed. They were able to replace the first, find the second, and get things in tip-top shape in about 24 hours. Great job. Very happy.

These folks are like dealing with a family member. Most places make you feel like you are bothering…read morethem and rush you out the door. Darren and Sue couldn't have been more nice. Darren knocked out the estimate and Sue was cordial the entire time. I got my appointment and, like a dummy, I brought my vehicle in a week early. Darren said leave it that they might get to it between the other cars. I got it back and the body work looked great. You can't even tell where the damage was done. And the vehicle was washed. I couldn't be happier with the service. If you need body work done on your vehicle, this is the place. Hopefully, I won't need their service again but I won't hesitate to return if needed. Thanks for the great work!

So a car ran a stop sign... wait, no, she said she stopped at the stop sign and I wasn't there so…read moreshe zoomed out and ran into me... who knew my car had the power to materialize out of thin air? And while it was minor accident... no injuries, my airbag didn't deploy, her child was in car seat, thank goodness. My poor car had a jacked bumper, hood, quarter panel & light kit. So I limped home and called my insurance and this location was one of the recommended State Farm body shops. OK. I saw that Harry was a fan and one of my car-guy coworkers likes them too. Sold. Communication was excellent. I dropped my car over the weekend so called them Monday morning. They explained the insurance estimate process to me. And everything went smoothly. Seriously, I emailed them with questions and they answered promptly... I can't even get that sort of response time from other offices, much less a mechanic. The car was ready when they told me and they washed and vacuumed it so it looks great!

Got my car back today after the bumper was replaced and tailgate repaired. The total due came in…read morelower than estimated. The outside & inside looked like new when I picked up my Traverse. Edward and his team did an Excellent job.

I think I have found my go to body shop! Mr. Ed is reasonable in prices and fixed my problem…read morequickly. I had a window motor that needed to be replaced. He allowed me to order my own parts from eBay and bring it in! I love that I can shop for my own parts and bring it in. It took his team about 20 mins to change the motor! Hourly rate i believe minimally is $50/hr. Whereas other places didn't allow me to bring my part in and charged me ridiculous labor cost. I'm sooo glad we found a place we can trust with our vehicles. Next time you need a body shop, try giving Edward a call! He's super nice!

Great guys and honest people!! Thanks collision Xperts…read more Fast service and really break things down for you to make it easy to understand.

While I wouldn't quite say Collision XPerts is a chop shop, I will tell you that in my opinion they…read moreabsolutely are very shady. Avoid at all costs. My story: It is the law in Louisiana that any vehicle in a wreck is automatically required to be deemed totaled if the estimated cost of repair materials and labor equals or exceeds 75% of the car's Actual Cash Value. Collision XPerts ABSOLUTELY lowballed my estimate to keep it from being deemed totaled. Because of course...if the car is deemed totaled, Collision XPerts loses out on business! Thus, they lowball the estimate AND use cheaper, aftermarket non-factory parts on your car, which can actually void the warranty on many newer cars. I knew my car was going to be totaled, I just needed them to sign off on it. When they lowballed me to keep it under the 75% threshhold, they didn't expect I would have done enough research to know that they were full of shit. When I told them I was having my car towed somewhere more reputable, they tried their best to make that very, very difficult for me and I had to threaten them with legal action to get the keys to my own car back. One other note of concern that anyone consider it should know: this repair shop does not use protective crash wrap on cars, even when the car's damage renders a door or window being cracked open until it's repaired. My car's door couldn't fully close after its accident and it was sitting outside for DAYS, along with every other damaged car, with zero Crash Wrap and a well-publicized tropical storm just dumping buckets of rain into the cars. Will Collision XPerts do a decent enough job on your crappy old Nissan Sentra after it gets in a fender bender? Probably, sure. Go for it. But if you have a more expensive car, or if you're wondering if your car is totaled or not, they absolutely will be shady. And if you call them out on it, they will get more standoffish and try to coerce you out of taking your car elsewhere. Attached is a photo of a car which was just fully getting rained in because its door couldn't close and they don't use Crash Wrap. Avoid this place at all costs. SPECIAL NOTE TO THOSE INSURED WITH PROGRESSIVE: there's a reason that Progressive has Collision XPerts listed as one of their partners, and why they try to steer you to have your car towed here instead of anywhere else: because they know Collision XPerts will lowball your estimate to avoid the car legally being deemed totaled, thus saving Progressive money on your payout. In Louisiana you are legally allowed to have your car towed to ANY repair shop, not just the ones that insurance companies partner with.