I notice a lot of the reviews here start with the word Peter, and there is a reason. Although I am…read moresure there are other hard working people behind the scenes, Peter is a very efficient and personable guy to deal with. We have been doing home building projects for several years and needing to get plans copied for various contractors giving us quotes, and the permit madness which attaches thereafter. An architect gave us a strong reference to NorthBay, and they were not wrong. I upload my files with some notes, and more often than not, he sends me back a notice "You can pick it up now!" before I am anywhere ready to do so. The occasional quick phone call, "Are you sure you want "X"? I can give you better and cheaper by doing "Y". He has also done a quick turnaround small job or two for us under pressure. I actually look forward to going up to see Peter to pick jobs up and chat for a second before he launches to the next job or the phone. No sweat, no worry, made in the shade......

Peter, was so great! Helped me with a print and was generous with his time and expertise.read more

Great service, too bad the able-bodied customers constantly park in the disabled space, typical…read moreMe-rin attitude of me first above all else. Certainly not the staff nor owners fault. The staff is efficient and cordial

Rude attendants at counter, very impatient with a simple request to send a document. No Amazon…read morereturn kiosk (you have to wait in line for someone to scan your qr code). Bad internet connection in store. Loud music while you wait.

This place is my go-to for all my printing needs, from double-sided business cards to placards to…read moreflyers, they are able to do everything I throw out them. And they do it in a timely manner and at a price that beats everyone else nearby -- including Staples and Fedex. I honestly would never go anywhere else. Both Richard and Susan are a delight and their dog Cody always let's me get in some good pets.

Tried to print some labels . After I spent 10 minutes trying to send it in the correct format , I…read moreasked the lady for help , at that moment, the owner came out to tell me they were a commercial printing company .i asked then why didn't your wife tell me that when I asked her if I could do this small order? He then began to yell at me , throwing f bombs , " you don't know who you're dealing with " all of z sudden im being threatened ? I'm a 71 year old, white haired lady , 5 five' six ". Wanting to print a few labels , and suddenly I'm being told , "I don't have to take this ! Get the fuck out of here were his exact words . I told him you need help. You need a psychiatrist because you are out of your mind crazy as I was leaving the shop. 0 to 60 , bad attitude , rude , and literally , threatening. He was a probably close to 6 foot man over 200 pounds screaming at me because I said if you didn't want me to print a small order why did your wife tell me to go prepare it to print just put a sign on your door that your commercial you're not doing small jobs.! Horrible experience . Good luck anyone . Don't open your mouth to ask a question and you'll be fine .

Excellent service and friendly professional staff. I never had a problem at FedEx. I would…read morerecommend FedEx

I needed a box to ship back another box on a RMA. I was assisted by Maria, a friendly and competent…read moreemployee. I just paid for the box and she packed and sealed it for me. Now that's service!

Customer service is terrible here, I tried to return some HP printer cartridges that were never…read moreused, they would not take them back even though they were never used, they told me HP would exchange them for me, they did not! I tried to return the printer which is only 3 months old, HP told me to do that. I brought the printer to staples and was informed by a Hispanic woman who spoke very little English, she said 2 weeks! 2 weeks what? Then she pointed to a sign, their return policy. They would not take the printer I bought 3 month ago back! I said I'd like to speak to a manager, the woman responded in sound bites 11:00! I said 11:00 what? She said Manager, I said manager comes in at 11:00 she nodded up and down.what a joke. I'll never buy from them again! Ever!

Went in yesterday for photos, shopping and shipping. 3 people helped us and all were so friendly…read moreand helpful!! Shout out to Braden, Herron and Barbara for excellent customer service!

Braden was initially less welcoming. However, I chose not to let this affect my attitude, and I…read morebelieve maintaining a positive outlook helped Braden pivot and ultimately assist my family and I with printing labels for my daughter's business. I appreciate that Braden was able to support us in the end. I understand how challenging it must be for your team to manage with limited staff. My main concern is the need for additional team members to help prevent burnout and ensure a better customer experience. When employees are stretched too thin, it can impact both their well-being and the service provided to customers. I hope you'll consider making some changes to address these staffing issues, as I believe it would benefit both your team and your customers. I would appreciate hearing how you plan to address this, and I hope my feedback helps highlight opportunities for improvement. Thank you for your attention to this matter.

Bummed to learn this Staples closes at 6pm- after I went out of my way to swing by there after…read morework. Sure I could have just ordered from Amazon but wanted to support a local business. I assumed that a big box national chain store would at least be open till 8 or 9 pm.

I sometimes utilize this Fedex Print location for various print jobs, as it's the closest location…read moreto home. The store is in a small shopping center, and there's a decent amount of parking, albeit tight spaces. The printers work fine. Staff can be short, I've never really experienced a friendly employee here. I'll probably continue to come here as it's the closest, but it would be nice if the employees were a bit more helpful or ready to assist.

I have been to this location a few times and its layout has changed each time. I walked in about 20…read moreminutes before the FedEx arrival time. I looked for the self-service area to scan my package and tried to scan the label but had problems. A woman came up and snapped at me that I was creating a line, I shouldn't come in so late if I don't know how to do anything, and I need to get moving. Then, she snatched my package and scanned it, handed me a receipt, and told me to get out. I thought, gladly! I appreciated her help, but could have gone without the attitude. She was berating the next person as I left. Maybe it's good value for the money, but I would rather go elsewhere.

So awesome to have a creative swag guy like Jon Hart! I absolutely love my very cool black cubes!…read moreThey are foam stress relievers, and look very minimalist, like my brand. The quote is from my great-grandmother's desk who was a college graduate and traveled the world. It is my life's motto, and it is how I view each of my clients. Having swag that reinforces your brand is a way to reach people that ads and websites simply can't. I asked Jon to visit my client Meylan Construction and to bring cool stuff. He did not disappoint! From shoes to chocolates to even snacks, Stanley's and other merch, he has so many fun ideas! Thank you Jon Hart !

From the owner: Corporate gifts, brand-building, and motivating a target audience to take an action.read more

Great personalized service! It's so nice dealing with a human not AI!…read moreWill definitely be coming back. Very fair prices

I absolutely love, and depend on, Sunny and his shop. He is so kind and helpful when I need him to…read moremake handouts for my classes or to make larger posters.His is my favorite copy shop!

Called this business and after speaking with someone I went to the San Rafael location shown on the…read moreinternet and could not find the business. Turns out they closed down this location and calls to the number automatically get forwarded to San Francisco location. Wish the person I had spoken with had advised me of that. He had said I could email my jpeg but I wanted to go in person, it was a big surprise they were no longer at that location.

After calling about 8 different mail houses in the bay area, Drew at AlphaGraphics was the only…read moresales rep that really listened to the details of my project. After I finished explaining my project, he asked excellent clarifying questions and offered several suggestions that significantly lowered the final price, and improved the quality of the final mail pieces. It's nice to work to a knowledgeable peer who isn't trying to up-sell you. Thanks Again!