The mistreatment and disrespect my mother and I received at Cox's office this morning was an…read moreabsolutely disgusting experience. She has been his patient for a few years so I already knew her past trauma with them. I am mom's caregiver. She is elderly and wears dentures. Cox fitted her about 3 years ago but it took 4 tries over the course of 6 months to get it right. Mom was in constant pain from sores because the denture didn't fit right. The sores had to heal so she couldn't wear the teeth at all between the multiple mis-fittings, and wasn't able to eat solid food. She dropped weight as a result and having no teeth affected her self-esteem, so it was a difficult and stressful time for her. Finally Cox got them fitted right and all was well until a recent cleaning when they insisted she needed them adjusted because she lost weight. Mom did not request this and even told them the dentures were comfortable. She was apprehensive and didn't want to risk it or go without teeth, but Cox's office persisted. They called our house and left messages for weeks, promising everything would be fine. Mom finally consented after many times saying no and telling them she was worried. They made the adjustments and she described to Cox how one side felt higher, but was ignored and they sent her home saying if you need anything just call. When she chewed, the edge of the denture was sharp and cut her. I found her in pain on the sofa holding the side of her face and her denture had blood on it from the cut, and she couldn't finish her meal. I went to Cox's website to make an appointment and indicated an emergency, stating details about the sore and needing to be seen right away. Mom couldn't sleep last night for being upset and in pain. Before daylight she woke me up that she was in A-fib for 1 hour. We went to urgent care and the doc confirmed the main cause for this A-fib episode was her stress and anxiety from this situation. He said there is a bad ulcer in her mouth and told us to go to Cox and tell him HE said to fix the problem NOW. Those were the doctor's words verbatim. We got home at 10:30 a.m. and expected Cox's office to have called about the appointment but nope. So I called and explained how mom's denture caused an ulcer and that Dr. G** was sending mom to them today to have the denture fixed. When we got there mom sweetly explained the entire situation to the receptionist who said she was putting the notes on mom's chart. Then mom sweetly explained it to the hygienist and asked for something to put on the sore like Orajel but the hygienist didn't acknowledge mom's request and showed NO empathy or compassion. When Cox came in, he first asked mom if she slept in the denture and mom said no, that she was trying to eat. He said, "You never want to sleep in them, make sure you take them out before bed." I confirmed to him "She takes them out before bed but she wasn't able to sleep last night at all. This happened when she was eating, she says she felt something sharp back there cutting her." He ignored me and started grinding the denture, telling mom there was nothing sharp on it, that maybe she had just felt a pinch, that he only sees a tiny sore, and talked about how all of this is perfectly normal anytime you get an adjustment. Completely dismissive. I told him we didn't understand why she needed an adjustment and how it brought on anxiety and trauma for her to the point she had a life-threatening emergency. As a healthcare provider he needed to know of her past trauma and how she had been scared to do this adjustment when Cox became furious at me and snapped "Do you think I just do this out of the kindness of my heart?" He defensively said he had nothing to do with her A-fib and took his mask down from his face, visibly very angry at me, berating me right over my mom's head as she laid there in pain and with a heart condition. He told me to "get out" and waved his arm. I said "She told me you guys have been nice to her and I appreciate that but I don't want her to come here anymore after all of this." And Cox said, "Neither do I" and he got up and totally left my mom laying down there helpless. Then the hygienist handed me the denture and I said "My mom is your patient and is your priority so you need to fix this (the denture)." She smirked and said with sarcasm, "We're done, bye" and she left too, and we could hear them down the hall laughing while we sat there in tears for this awful day. While I was in the bathroom, my mom found Cox and crew and they had the nerve to tell her they were offended by me and thought I was accusing them of causing her A-fib. She had to explain it all over again to them and then they acted happy and finished her denture. How dare they dispose of her like that and try to get sympathy from her that they were offended, instead of focusing on how to keep her safe and healthy.

Very good Dentist and friendly staff that really cares l highly recommended him he's fixing aspen…read moredental's mistakes for me.

I was a patient at this office as a child. Dr. Jones was fantastic and I never felt afraid to go to…read moreher office. When it was time for my child to see the dentist, I was thankful to see that she was still practicing. My child has had a wonderful experience with Dr. Jones. He had to come in today for a few procedures and wasn't nervous at all, in fact he almost seemed excited to see her again! As a parent with all of the horror stories that circulate about dentists and children, it is such a relief to be able to sit in the waiting room and not worry about if my child is being treated with kindness and compassion. I am beyond grateful for an office that I know is taking care of my child!

Dr. Kimberly Jones DDS is the best. I was a patient of Dr. Jones for over 10 years of my childhood…read more I have six younger siblings who have been going to Dr. Jones for their whole lives so far. Dr. Jones and her staff are thorough, efficient, and kind. They go above and beyond with care. Instead of dreadful, seeing Dr. Jones and her staff is pleasant. You see the same friendly faces every time. That tells you a lot! Once you start going to Dr. Kimberly Jones, you won't want to switch.

Have always had a great experience at this practice! My former dentist retired and I was happy to…read morefind that my former hygenist is here. I love, love Dr. Jefferson. He is caring, knowledgeable and works with me every way he can. Office staff have always been friendly. The only issue I have with this office is their policy of cancelling your app't. if you miss their day before call to confirm by noon. I recently was in another appointment when they called and they cancelled. Lucky for me they had not filled my app't. Overall I am very pleased with Wilkes Dental.

it's sad that this is the only option for Medicaid patients in Wilkes County because some of the…read moredentist there truly enjoy hurting people and when they are called out for it, then you get thrown out and can't come back so therefore no longer have a dentist. Dr Schit is the one to watch for if he's still being able to practice because he is very rough and rushing through as if he gets paid by the number of patients he sees. I severely have PTSD because of him and now I can't find a dentist at all. I shouldn't be made to suffer because of one lousy dentist not treating people like they should be treated. I wish I could stick that big ass needle in his gums and act like it's a joystick on a video game!!! Mind you there was no numbing prior to him doing this so I screamed out in pain and ask him if he was crazy or what...God Help Us if this is what we have to endure because we have Medicaid

Seen there one time recently. Seen on time. Had excellent cleaning, X-rays, and check by Dr…read more Bhende. I'll be seen there again. Good experience.

Shouldn't always read one review. This dentist office was recommended to me by a coworker. I had no…read moretrouble getting a appointment and the staff was nice and very informative. And also accepts Blue Cross Blue Shield insurance something that can be difficult to find in Hickory.

Great atmosphere, wonderful, friendly and knowledgeable staff. Both kids went there. One is out…read moreof braces as of today and the other one is about a year out. Definitely recommend this office.

Amazing office! We live in Tampa and we're headed to summer camp nearby. My son had an issue with…read morehis braces and they took us right away and fixed the problem. Thank you for taking us on short notice!

The most impressive dental office that I have ever experienced. Absolute state of the art…read moreequipment. Staff, including Dr. Fish, make what could be a grueling ordeal, an educational experience. Try it, you won't regret it.

Dr. Fish and his staff are kind, caring and professional people. My regular dentist recommended…read moreDr. Fish for my implants needs. This practice is top notch along with state of the art equipment. If you need implants, this is the dentist you need to visit. Dawn A Hickory NC

I am pleased with everything! Everyone performed their job tremendously! Thank you for quality care…read moreand service!

My adult daughter did well with tooth extraction. She had issues and they had her come back in…read more She is a disabled adult. Dr. Brown was rather condescending and upset her telling her it was her it was her bipolar talking/ thinking. Anyway she left loud and upset. The worst is that after we left, a patient waiting got so upset that she came out to tell us she left after staff joked and laughed in the lobby, including Dr Brown and remarked about her mental health issues. Out loud mentioned her BPD. Talk about Hippa Violation. They would not let me speak with anyone cause Hippa Regulations. The witness was so upset. We did not know her but when she came and told us she said she'd never go there again, that my daughter's disability is not her fault. She had no other way of knowing my daughter had a disability. Do not recommend at all. Worst treatment of a disabled person I have ever witnessed. Obviously they violated Hippa announcing her condition.

I drive more than an hour to Hickory from the mountains to see Dr. Millsaps, enough said. Not…read moreenough for you? Continue reading. UNC expertise with small-town approach - the best combo you could hope for. I was a new patient, hadn't exactly been doing the 2x/year checkups. They took great care of me and got me back in tip-top shape. I've had other places actually chastise me and behave rudely when they realized I was not the model patient. At Dr. Millsaps' office, it was clear these guys weren't judging anyone. Surprise! That's the kind of thing I respond to - professional (but not overbearing) encouragement means I'm back to flossing regularly etc. I do not say this about many individuals or businesses, but Dr. Millsaps and his crew genuinely seem to just want you to receive great care and take care of yourself.

I wouldn't return to this practice, even if the treatment were free. Parents aren't allowed to go…read moreback with their children. All of the staff, including the Dr. are rude. You aren't allowed to question why things need to be done. You aren't given explanations as to why things need to be done. As long as you don't ask any questions and do every procedure the Dr. wants to do, you'll probably be ok. If not, good luck!