most polite insurance agency I've been stable with for over 8 years. Great customer service to their clients, great rates after a good period of time spent with them. Talking with them is a relief not a pressure read more

This has been a nightmare regarding my 2 vehicles that were insured with State Farm the policy for both vehicles were done a the same day yet I get seperate due dates for the vehicles. State Farm agent said six months ago that they fixed the due dates to be together. Not so and this is ridiculous.....looking for a different insurance company read more

Asked for my motorcycle policy and ID cards to be sent to my home address. Waited weeks. Never received. Asked via Gmail , Text and phone a dozen times. Refused to send. Never received. Ridiculous , Unprofessional. read more

My experience with Caleb has been positive, I was able to save money by switching to State Farm and my interactions with Caleb and his team have been great. read more

rodrigo was super helpful moving my out of state insurance policy into a new state. would definitely recommend him to others.

Lark is nothing short of amazing . She has helped me numerous of times when I was struggling with health issues and the normal financial issues. I've had insurance with StateFarm for years now. They are dedicated and honest people as well. Thanks Lark and Caleb for all you do for myself and my family read more

This company let my car insurance expire. I had completely paid my bill for 6 months. They made a clerical error and didn't extend my policy. If your insurance expires the state suspends your registration. There is a $200 fine for reinstating a suspended registration. I shall seek a different insurer. read more

Fed up with Geico's rates, I decided to get quotes online. For some reason State Farm was the only website that couldn't come up with a number, and had to forward my information to a rep. The online form asked for the best way to be contacted, which i checked "EMAIL". Also, in the comments field i put "DO NOT CALL, EMAIL QUOTE ONLY" 5 minutes later... got a call from Cheryl. Hey Cheryl, which part of "DO NOT CALL" didn't you f*&$%^g understand? If you can't follow those simple instructions, what makes you think I want to trust you with my insurance policies? read more

Tired of raising Geico rates, I decided to shop around for cheaper auto insurance. I came across State Farm which offered me a premium netting out to $20 less a month, so I went for it. I wish I had done more research prior since saving $20 was not worth the switch. I had no issues with State Farm for the month that I had coverage with them, granted I also did not have any claims. A month after switching I found that I was able to obtain auto insurance for almost half the price I was paying elsewhere. I put in my cancellation request on April 2 to cancel effective April 1st (which was also the first day of my policy period). On April 4th, I was auto-billed for the next month. Concerned, I contacted Caleb (my agent) the following Monday, and he assured me that the policy had been cancelled and I would receive a refund within the next 10 business days. 14 days later I still had not received my refund, I had not received a cancellation letter via e-mail or "snail mail", and my policy was still showing active on my profile. I contacted my agent again to follow up as at this point I had received another bill stating more funds would be withdrawn in two weeks (this was at 9:47am). He responded simply "It has been cancelled." (this was at 9:57am). I immediately responded with a follow up question and after not receiving a response by 5:30 the following day, I sent a follow up e-mail requesting the contact information to speak to someone else. I received the customer care phone number the following morning. After a 30 minute phone call, I was told that 16 days later, they were still working on processing my cancellation, but they "could not" remove my banking information from their system (comforting, eh?) to make sure I didn't get charged for yet another month that I received a statement for. I was then transferred to the only helpful person I had spoken with who stated that the refund for the funds that I was charged for AFTER cancelling my policy were being processed the following day. A little over a week later, I received the cancellation notice as well as a check... for 1/3 of the full month that I was charged for for which I did not have their service. After contacting my agent, he had his office admin reply to me, who informed me that since I cancelled my policy before the first renewal, my premium was short rated to cover other "expenses." Now I spoke to two people when I cancelled my policy, and neither one of them informed me that there was a penalty (there was not one when I cancelled Geico). This may be included in the super tiny fine print that they shove into the initial policy documents that they send, but one would think that if they set you up with your own "personal agent," they would tell their customers about this if they call to cancel, or advise them that they have a refund coming. At the end of the day, I carried State Farm insurance for one month, it took one month for the cancellation/refund to be processed, and I paid an extra $100 in what I'm calling "cancellation fees." I would give the "customer service" that I received a 3/10. Overall, I would NOT recommend State Farm for auto insurance, and I wish I had done more research prior. I cannot comment on how well they handle claims. read more

I have this State Farm agent- and they are amazing. Caleb and his staff show outstanding customer service. Months ago I was in an accident (my fault) and State Farm was there beginning to end and made the process seamless. Thank You Caleb & Jeanie for all that you do!! read more

Went and spoke to Caleb and his team last week and they were great! Went out of their way to find ways to discount my policy. Best agent experience I have every had! read more

I've have insurance with state Farm for years. Never had a problem until Dec 2017, around my birthday. I got several calls and letters from Caleb Carneys office to discuss my life insurance. I went there and agreed to discuss my options. While there he told me that since I have 2 vehicles and 1 is in storage that I could save money, so that's what I did. When I got my first bill I was excited about the savings. However the next several bills were doubled. I called and asked about the increase. I was told in March that there was an error and that he would adjust it and not to worry. When I went to pay the remaining bill the woman working in the office had no clue what I was talking about since Caleb never left any notes in my file. The day when I got home I got an invoice for $444.69 I called to set up an appointment with him when he returned from vacation. The day I went Caleb was not there. Somehow he had no clue that I scheduled an appointment for that Thursday. He showed up 40 mins late and tried his nest to charm me with kindness. However after dealing with issues since Dec I was not happy with him or anyone in that office. He assured me that he would fix the problem (again) with my bill. Since I had to be to work in a few hours I agreed to wait for his email, which he told me that he would send in a hour. I left his office around 11:15a.m. by 4:00p.m. I still didn't hear from him. I called and spoke with Deb and she sent me a invoice for $335. A few days later, Sat, I got another outrageous bill for $635. Today, 4/30/18, at 9:00a.m I called the office to find out what in the hell was going on! Caleb still tried to charm me and reassure that it would be fixed. At this time 12:30p.m it is still not fixed. Caleb is unprofessional and is only worried and making commission. There is NO WAY that I shouldn't have gotten the run around for this long. He is the one that is able to fix the problems but hasn't!!!! I filled out the proper paperwork to change agents!!! I'm done!!! read more

Not the good neighbor I was hoping for. Poor customer service. No attention to detail. You have to follow up with them. Once you become a customer its very hard to make changes to your policy. State Farm makes you deal with your agent directly for most things. If your agent is not good you have no options. read more

On 1/23/2017 my auto insurance with GEICO was due for renewal and I decided, based on my son having his small business car with Middletown State Farm and at 74, being somewhat old fashioned [using small local outlets], I gave MSF a call.  The person I talked to was able to group my car with my son's for a discount I did not ask for and gave me a quote very close to what I had been paying.  I accepted, got an emailed proposal and sent in a six month payment of $338 that was $10 more than the phone quote, but didn't bother me. You look at that and say, that's nothing compared to what I pay.  Reason...2004 Toyota Matrix with liability and uninsured driver only. In February I received a bill from State Farm for $44 and called the person I had dealt with.  I was told she would look into it and let me know what's going on.  Did not here from her in any way.  No news, go news?  Got the same bill in March.  Called and asked for a different associate because of the non communication.  Was told she would look into it and told me I would hear from her.  No call or email.  No bill in April or May.  I assumed it was taken care of.  Mistake.  In late June I received a correspondence from State Farm and assuming it was the renewal bill, I put it in my insurance folder until it came time to pay [July 23rd].  This was my mistake, again, assuming all was taken care of.  Around the 12th I opened  it an found it was a cancelation notice for July 3rd if the $44 was not paid.  I got to the Middletown office the next morning and sat down with owner and explained the last 6 months. In that discussion, I asked if the quote was a problem and was told their quotes are correct as quoted.  Then what was the $44? He said he would take care of it and accepted a debit bank payment for 3 months of the next 6 month policy term [$164...half the original 6 moths].  He also said he took care of the cancelation after I had driven for a week and a half with no insurance. Next, I received a bill for $282 due Sept. 21st. for balance due on the second 6 month period.  What State Farm had done was to raise the 2nd 6 month period to $384, taken $44 of the $164 as payment for the first 6 months leaving a credit toward the 2nd 6 months of $120.  I still didn't know what the $44 was for! In late July I got a set of cards reinstating for the first 6 months which ended July 23rd.  I called MSF and talked to the office manager and soon received cards with the correct Jan. 23rd, 2018 ending date. Next, on Aug 10th, I got a notice of a requested cancelation of my policy along with a check for what was left of what I had paid.  [$101].  Now I called the escalation Dept. at State Farm Corp. and was told that Middletown had already sent in a reinstatement request because the cancelation had been a mistake, but as of the call I had not had ins. for 3 days and it would take a little while before it was reinstated. [10 days...first time--/5/6 days the second time, I'm driving without ins. WITHOUT MY KNOWLEDGE ]   I was also told to rip up the check because it would be applied back on with the reinstatement.  I held it, just in case.  I was also told the $44 was due to a multi car discount given me which could not be given.  Never was I told this from Middletown.  Next I got a reinstatement and bill for the balance due of $384 due the Sept. 15th.  They had added the check they sent me back in.  Good thing I didn't rip it up.  I put it in the bank. The last call I got was from the original person I dealt with from Middletown and was told that all was just fine at this point.  I asked her why she didn't just tell me about the discount mistake in Feb..  I would have paid the lousy $44 and made a decision in July what to do.  I was told it was not a mistake and the reason was that my son's car was not on the books.  This is not true.  I was handling the finances on my son's small business from Dec.,2016 through mid April and had State Farm set up as an auto pay and know that the premium was paid faithfully at least through April, 2017.  The first bill I got for $44 was in Feb. 2017.  All she had to do was tell me  truth in Feb. and none of this would have happened. On Sept,15th, before paying the $384, I got 3 insurance quotes including GEICO and all 3 had sky rocketed [over 150%] because I had driven without insurance twice in the first 8 months of 2017.  I paid the $384.  Since then I have been able to resolve these costs and have canceled State Farm insurance. I did not put the change on the dollar amount in the disclosure.  Hard enough to get it straight in my mind.  This is the truth.  I gave up any BS years ago.  Be careful with these people. eck.james@gmail.com read more

Stay away! Clueless could care less about getting it right. The cost of time and follow up calls out weighs any discount.

I recently cancelled my policy with State Farm after they raised my rate an additional $30 a month. When I called to verify my cancellation, I finally talked to "Caleb Carney", the actual insurance agent who I have never spoken to in my four years of being insured with them. He then proceeded to ask why I cancelled my policy, and after I told him it was simply because my rate was raised, he questioned why I didn't appreciate all they've done for me. Then he tried to make me feel bad regarding how much they paid out for an accident I had in the past. Not only was this extremely unprofessional but I do, in fact, appreciate the coverage I've had with them over the last four years. Last time I checked that's why we all have insurance coverage, so when we do get into accidents they would be there to help us out, not make us feel bad about it. This was just the icing on the cake to switch insurances I suppose. I wish them all the best. read more