Horrible customer service, awful customer service people. I has a horrible experience which…read moreincluded a woman who REFUSED to believe that the Target I was at did not sell car oil. Today, while trying to find the terms and conditions that say I can't cancel my membership, I was yelled at, given a wrong phone number, and hung up on when I asked for the woman who had raised her voice at me name. To be fair, I am getting the amount of my membership back from another fund, but AAA utterly failed to help me when I had a car problem and following up has been very difficult. I do no believe that they can legally refuse to cancel my membership if I'm not even asking for a refund. The contract is most likely an unenforceable adhesion contract. Edited to say: I have talked to multiple people at AAA, only the 2 people who health with my ling complaint were helpful. If AAA actually cared about customer satisfaction is wouldn't take so long and so many endless prompts to get to someone and the department wouldn't be so separated, nor would the terms and conditions be sad hard to find. AAA is a behemoth company that only cared about $. So, I'm not going to email another person to get the same response. If they really fated they could contact me through Yelp.

I came in for a REAL ID, the woman assisting me gave me the wrong information, so much of my time…read moreand money was wasted. that big round face lady in the front with her big fat azz, she looked so happy to tell me my documents were insufficient. she kept talking to me like I was slow or something. moon face azz bxtch

We had used Tony Gorman in the past, with good results. This last time, however was terrible. Tony…read morefound us a good price on business insurance, then dropped the ball. He never got back to us with the needed information or invoice, so we were charged a late fee, by the time we received our bill. When contacted about this, he still never got back to us. Took the money and ran. So we are stuck paying the late fee for something that wasn't our fault? Do yourself a favor and look elsewhere. There are plenty of other good insurance agents out there.

Fantastic service from hannah!! She was courteous and quick…read morewith responses and answered all my questions!!

We've used Independent for years & were happy until recently when their service declined. They let…read moreus know we could get a lower price on home & auto ins. so we trusted them to switch us in 2024. Previously they had us with Farmers and Merrimack mutual which we were happy with. Since they switched us to this shady company Arbella we've had nothing but problems and the run around when we made a claim for wind damage to our roof. Prior to the claim They sent out an inspector (which they never did prior) then began making demands we clean up the yard, replace the roof and get rid of our laying hens because they were a liability. They have been intrusive & playing the middle man between us & the insurance company instead of letting us deal with the insurance directly. Definitely steer clear of this company.

Ken and his staff are outstanding we have been a customer for over 20 years. Great jobread more

Please, save your money people!!! Switching myself I saved myself over $100.00 a month,while…read morealliance told me that there is nothing I can do!! I guess working for commission "pays off"! Especially in these hard times!!! Never again!

We just switched our insurance to Sheri at The Insurance Store of CT. We saved over a third on our…read moreyearly premiums for Home and Auto and including adding a one-million-dollar umbrella that we did not have with our prior insurance company. We are so thrilled to have saved money and be insured deeper. ~Louise

My mother has had this insurance co. for some time. She passed away in October, I have notified…read moreand paid them several times, yet every time I get several cancellation notices that do not make sense with any of the dates. I just spoke with a rude CSR named Erin who really got snotty when she couldn't answer why I keep getting cancellation notices even though the bills have always been paid. As an agent representing the Auto Insurance Store Inc. at 303 East Center Street, Manchester CT, Erin should be a little more qualified in her ability to serve customers. Saying that she has nothing to do with the bills and they only come from Foremost insurance. Why then, do you represent Foremost at your agency? Poor service. Cancelling. Looking elsewhere now. You do not deserve my deceased mothers $. Jennifer Landy

This agency is first rate. They will exhaust all possibilities to get the best deal for you…read more They're exceptionally responsive, knowledgeable, and helpful

I called to get quotes for my house and two cars and was told I'd have the quote in a couple of…read moredays. More than a month later, I received nothing. I provided my email and phone number so there wasn't much of an excuse to not be contacted. If I can't even get a quote, I can't imagine what would happen in the event I'd need help for a more serious issue.

At first blush, if I told you the most affordable auto insurance quote I received was from Germany,…read moreyou'd probably wonder why I shopped in Europe for a car in the U.S. :) I got many many quotes from insurance companies I've heard of, and some I haven't. And the best quote, by far, was from GEICO. I stayed in contact with Germany (the person) through the whole process and received nothing but outstanding service. Great agent, great service, great insurance, for a great price. Who could ask for more?

Our GEICO local office has amazing staff ready to assist you with your insurance needs! Call us…read more860-812-6300 #shoplocal

I just recently became a client with this agency and they have been no help at all. They never…read moreanswer the phone when I call, and when I am able to reach someone they just send me elsewhere. In addition, the boss there has an attitude problem. Count me out!!!

From the owner: As an Nationwide Agent in Manchester Connecticut, I can help you find the right car insurance…read morecoverage and assist you with finanical planning for retirement or college savings for your children.

Ted Zentek, the agent left the company without informing the client. I have been a client for over…read more20 years. Is this the kind of service you provide? Really disappointed.

I had Ted as an agent for a few years for home and auto. I had reached out to him several times to…read moreinsure my business vehicles, but he never responded. Last year I sold my wife's car. I requested several times for her policy to be terminated with no success. For several months All State charged me her premium. I kept calling and emailing Ted with no response from him or his team about canceling the policy. All State refused to refund my premiums even though legally they're required to. First e-mail went out October 4th. Ted did not respond until January 21st. I'm not the kind of person to leave one-star reviews or, frankly, many reviews at all. However, this was an unacceptably lousy experience with no apology or refund.

There are better agencies than this. They don't have online DocuSign so you either have to go back…read moreto the the 1980s with a fax machine or drive somewhere to fax it. Because as I was told in email when I had a health issue with one of my animals that he would never deliver a document to be signed especially not to me. Yes Ted actually put that in writing. When I signed he boasted about his great rates. I now have insurance from people that are friendly , do not berate me for a sick animal I was attending to that apparently annoyed him I the customer did not respond as promptly as he would like. Oh and my premiums went down switching to another company. He also sold me more insurance than I need, but as a new person to the area and being recommended by my realtor I initially trusted him. Always get multiple quotes from agencies.

From the owner: Ted Cummings Insurance Agency, Inc is a full service, independent insurance agency, offering such…read moreproducts as Equine mortality Insurance, Farm Owner's Insurance, Stable Liability Insurance, Crop Insurance, Automobile Insurance, Homeowner's Insurance, Life, Health, Bonds and Business Insurance. Over the past years, Ted and Blair Cummings have turned their passion for horses into a specialized equine department. Ted and Blair handle all equine calls personally as well as all aspects of equine accounts from start to finish. As horse owners themselves they understand that insuring your horse is much different from insuring your car. Ted and Blair Cummings are members/sponsors of The National Snaffle Bit Association, American Quarter Horse Association, and the New England Paint Horse Club. They also sponsor classes at local shows for many of their clients.