Very nice staff. The car I bought was very clean and as advertised. Buying process was good. Worked…read morewith me to make a deal we both could agree to.

A number of years ago, my brother's Chevy Cobalt broke down, and our regular mechanic couldn't fix…read moreit, so he suggested the Chevy dealership. Big mistake. For one thing, they called us the next day, telling us the key was stuck in the ignition and they couldn't get it out and would we want them to fix it. Anybody who knows how to use Google knows that there's a little button underneath the column that you press to remove the key (which our mechanic knew). The next day, they called telling us there was a problem with the starter. There was no issue with the starter when it was at our regular mechanic. The starter being burned out happens when the starter is over-cranked. They wanted to charge us to fix the starter in addition to trying to figure out the other issues. Luckily for them, my brother is paperwork averse. If it had been me, I would have talked to the BBB. He ended up selling the vehicle to the junkyard. If they were hoping he would buy a car from them, a snowball has a better chance in an active volcano.

They did a great job on my CRV!! Kept in touch all the way and the staff are very friendly and…read moreknowledgeable!! I highly recommend them!! S Ludwig, Farmland IN

Highly recommend!! Very professional and excellent workmanship. Wright Way handled everything with…read morethe insurance company and kept us informed.

The promise of driving away in a nicer, newer car continues to be given only to a select few. I am…read morea REPEAT customer with REPEAT bad experiences. (yes, shame on me for returning.) I finally went in under the guise of getting all this help, new programs to help me get into a better payment, etc. I hate having my time wasted and wasting other people's time. I told them from the start there was no point in coming in but they push and push and push and promise that they have all these incentives one could qualify for in order to get top dollar for my trade (on top of being a GM Legacy potential deal as my dad worked for GM). I bought this car through a customer service repair associate (after a previous terrible experience). Previously, I was able to use my warranties as down payments. Now, Stoops has a new owner and because it isn't the "old Stoops" I could only get cash back after my trade in. I couldn't use that same cash back toward a down payment meaning my payment would still be sky high. This is ridiculous and I am highly upset. I was told my credit was fine and I could be approved but there was nothing they could do about keeping me at a better (or even the same) payment. I also had an email about $7/down. Also false advertising that they like to hit you with in order to get you inside and waste your time.

I have no words for the incredible service I received from Pat Bowen. He made the process so easy,…read moresmooth, and with the kindest soul!!!! I recommend stoops and Pat too anyone!!! He even drove me my car to Georgia!!! My heart has been forever touched from his kindness!!! Go to stoops!!! Also former BSU STUDENT!

Absolutely GREAT SERVICE &&& completed in a timely manner! Will definitely be using for future…read moreservices.

very good people. my go to for oil changes. recently redid all my brakes and my u joint. only…read morepeople i trust with my car.

Ask to have new wiper blades, when I got the car back and used the wipers in the rain, the wiper…read morewas stripped from the motor spindle and was flopping around and couldn't see on the interstate. Took it back and they tightened it but then put it in the wrong spot and rubbed the paint off next to the windshield. Gave them another chance a year later on an oil change and they cracked my oil filter cap, it was leaking and also stripped and cross threaded all bolts in the skid plate.

I have been going there for the last 5 years for oil change and tires until the new owner took…read moreover. Have to change oil and it cost me $400 to the leak they strip the thread on the drain plug and oil pan.

I had two chipped spots on my front windshield. With the changing weather and or just driving, one…read moreof them had expanded quite a bit. Was able to get right in and have it repaired. It looks like just a little spot and it was a pretty deep nick. I feel much safer getting on the road for any long trips. Thanks for a great job!! Also was able to take advantage of a special on wiper blades too!

They do not even deserve one star so if I could give zero stars I would! I scheduled an appointment…read morefor them to come to my home to replace my cracked windshield. Was told they would be there between 12-5 so I arranged to have the afternoon off from work. I got a call on the morning of the appointment saying he would probably be at my home between 2-4. Got another call at 2 saying he would not be able to make it due to complications with the vehicle he was currently working on so I would need to reschedule. I told him I could not reschedule and I had taken the trouble to have the afternoon off work. I work in healthcare and days off are hard to come by. He said he would speak to his supervisor. Then he calls back to say the supervisor is sending someone else out. Still I wait and no one comes. Then he calls again and says the supervisor cannot find anyone else to come. Now I call the Muncie store and get sent to a customer service line and the guy says he will transfer me to the supervisor of the Muncie store but guess what? No one will answer the phone. So I had to call the company number just to request a refund because at this point I am done. I will take my business elsewhere. This is the worst service of any company I have ever had to deal with. Definite fail on Safelight's part.

Great quick service. Professional. Reasonable price. I will recommend it to othersread more

10 minutes after leaving his garage, i notified that there was bubbles. He said wait 2 weeks. I…read morecontacted back saying that the bubbles are still there. After sending pictures, i started getting ghosted.

I've been going to Nick and B's for years. Management has changed in recent years but is still…read moreexcellent, maybe even better. I had work done on my truck's clutch (and a brake fluid cleaning/refill) this week. I got a reasonable estmate for $600+ and had them go ahead with it. When I went to pay, the manager Eric and Customer Service Rep Mary Lou had looked up warranty information and my bill was only for $430! Who does that? That's what you call CUSTOMER SERVICE, something I'm glad still exists in some places. It felt like they did something with adjusting my brakes, too, in their total inspection process. They didn't say anything about this or charge me, but I'm pretty sure my brakes are feeling better, too. Good people!

This is a great place to go if you need any work done to your vehicle, the people there are very…read morenice and caring. And they seem like the love working there because they are super nice and they do not upcharge you like all of the other auto repair shops. And the prices are very low for good quality parts.