If I could give negative stars I would. My daughter took her car here to be estimated for repair - slight damage to front grill and hood from a slow moving fender bender. After two weeks of having it, they "shot her a text" and said the damage was around $6k, but they were waiting to hear back from the insurance. After another 2 weeks, they shot another text saying the $20k car was totaled. It magically went from $6k in damage to over $12K. They almost refused to let us take it for a second assessment - keep in mind, there was no paperwork signed or verbally agreement that she accepted the fact that it was totaled. After many phone calls, they finally let her take the vehicle, however, they removed the front bumper and headlights and told her they couldn't find them. Keep in mind, this vehicle was brought in with no damage to the bumper or headlights, simply a damaged grill and hood. The vehicle is now sitting with a reputable repair shop, but because it doesn't have headlights, the cost will be higher to repair - but still NOT TOTALED. We've called about the headlights - Caliber Collision said they sold them. What is wrong with these people? I can tell you - they have a deal with the insurance company to total out perfectly good vehicles so they can be repaired and resold. Then the repair shop gets a kick-back. Stay away from them. read more

I would highly recommend Caliber Collision-Aberdeen to everyone! From the initial phone call with Steve, to bringing my car into the shop & having Enterprise bring me the rental, to the pickup of the repaired vehicle, I have never had a transaction go so incredibly smooth and quick. When I picked up my car, it looked brand new. They didn't just fix the damage, they washed and waxed the car!!! I felt like I was amongst family & was treated the same. I would never consider anyone else to do body work on my car!!! Thanks so much to everyone at Caliber! R Powell read more

What a nice operation. Craftsmanship, care, attention to detail. I would recommend this shop to all of my friend.

Another great business in Aberdeen. From the greeting - Jessie - to the updates - Chris - to the pickup - Melissa - 5 stars all the way. Not to mention the technicians did a superb job. I feel like I have a new vehicle. Bravo. read more

I took my Honda Pilot in for some minor damage to my fender from a rogue shopping cart in the grocery store parking lot. They were customer oriented, reasonably priced, and the person who helped me was friendly and knowledgeable. I especially appreciated that he didn't make me feel like I was being taken advantage of or talked down to (as a woman, I have had this experience when I've had service to my vehicle done elsewhere). They were also quick to get my estimate to me, as well as quick to complete repairs to my satisfaction. read more

They replaced the rear bumper on my 2013 Silverado from a minor rear end collision. The work appeared to be fine, however, a couple weeks after I picked the truck up, I learned that one of the tag light was not working. I called the shop to let them know of the problem. I was asked to bring it in for them to check it out. When I arrived they told me the technician that needed to look at was not in, and I would have to bring the truck back another day. I brought the truck back a day latter. The technician said that a wire had been pinched and would have to be replaced. The shop manager told me that they would have to order the wiring harness. I was told the adjuster would call me an update. That call never came. After two weeks of hearing nothing from Caliber Collision I called Geico. I was told that since I had not heard from the shop I could take the truck to any shop I please. I called Adams Chevrolet that day. I was told that if Geico approved them to do the work, they would order the part and have it the next day. Adams had the truck for less that two hours. So, I learned that when Caliber Collision handed over my truck, they were finished with me. They came recommended Geico. Not that I ever want to be in another auto accident, but, if I am, I will do my due diligence before dealing with another auto body repair shop. read more

I had my truck repaired in El Paso just before moving to Aberdeen. During my drive I noticed the parking sensor would go off non-stop when wet. I brought it into Caliber, they set me up with an appointment, got me a rental car and took the truck for repair. They were very helpful and friendly. I am glad Caliber has nationwide warranty and they stand by it. Hopefully I don't need their services again, but if I do, you know where I am going. read more