I can only repeat what was said in the other reviews about the Crawfords! They are the absolute…read moreBEST repair business - I would say business in general - that I have EVER dealt with! I drove in without an appointment in late August after having been rear-ended in my SUV. Coincidentally, my husband was away for a week and I had no one else to help me decide one repair shop over another and I did not want to make my husband concerned because he was on a much-deserved trip! So I was trying to navigate this on my own. Barb met me with a smile and was extremely sympathetic and understanding of my plight. She called Steve to come out and look at my car and he immediately said it should not be driven and I wasn't safe in it, so they took over as my ADVOCATES and fought all the battles on my behalf. Wow, am I ever glad I went there instead of somewhere else! They explained, briefly and completely, all my options and MOST IMPORTANTLY, all my legal rights! They are experts at how the insurance systems work and they know what they can and cannot do legally. I was completely taken care of! They got me a rental car which was delivered right to the shop and I was able to drive home from there without any problems and didn't pay a PENNY to the rental agency because they knew how to deal with the insurance company of the person who hit me. They stayed in touch with me and we worked out all the issues as time went on, even though they ended up having to keep my old car, which was declared to be totaled, on their lot for over 2 months until the insurance stuff was all figured out. The whole experience was so positive, warm, and supportive that I would recommend their business to anyone and everyone who needs them! I can't say enough about their high abilities, concern for their customers, and unstinting kindness and helpfulness! Thank you, Crawford's!!!

The woman behind the front desk did not like me asking questions. She seemed very frustrated,…read morealmost as if she didn't know how to do her job. She became very argumentative and confrontational. It is like she never dealt with a customer. I know most times when the police are involved you don't gat much of choice as to where your car is towed to. If you do have a choice do not take it here.

Just picked my car from 3D Auto Body & Collision Center and could not be more happy. The customer…read moreservice at 3D was fantastic. We received frequent text updates to the status of the repairs and we actually were able to pick up our car a day early. Our car was returned to us not only with the external damage fixed, but it was in pristine condition inside & outside. I highly recommend 3D if you find yourself in need of auto body work.

They refused to release my car when the repairs were completed because they did not get a final…read morecheck from the insurance company. The reason behind that was they never got authorization to do the added repairs in the first place but went ahead and did them anyway. They broke their own procedure by doing the repairs with out prior authorization. They held my car for "collateral " So I asked why hold my care if you broke your own rules and felt you were going to get paid? I was told that was procedure. I asked what happens if the claims adjuster does not agree with the charges ,they said they will continue to hold my car as collateral Shouldn't they give me my car back because they screwed themselves by not getting authorization first? no customer relations no business sense