Caliber Collision at 204 North Coast Highway in Leucadia CA treated me exceptionally when I went there to have stains removed from my car paint that were caused by a leaky, rusty pipe in my garage. They immediately set to work to polish the affected area and remove the stains, and they refused to take any payment for it! I thought that was very kind and I wanted to show my appreciation by posting this review. I will certainly return there for any body work my car may need on the future. read more

The lack of communication on the day I was supposed to get my car back was awful. Supposed to be at noon... texted at 1- NO RESPONSE. Texted at 2- NO RESPONSE. texted at 3- once again NO RESPONSE. Finally CALLED at 4... almost missed the opportunity to pick up my car for weekend and stuck me with a weekends ADDITIONAL charge on rental car. Luckily I called. Left a very bad taste in my mouth and will def NOT use Again for any future repairs. read more

Outstanding customer service from start to finish! The team at Caliber Collision in Encinitas did an exceptional job on my car. Miguel, my service advisor, was fantastic--his communication and professionalism made the entire process smooth and stress-free. The repair work was flawless--you'd never know my car was ever in an accident. I'm truly grateful and highly recommend Caliber Collision in Encinitas! read more

Had my car repaired at Caliber and had a great experience! Everyone was super friendly, my car looks great, and it was very timely. Highly recommend Caliber Collision! read more

After getting into a minor collision, I had the best experience taking my vehicle to Calliber Collision. Mario was professional & friendly, updated me frequently, listened to my concerns, and did an excellent job with fixing my car! The process was very smooth and I'm very happy with the results. read more

This is an excellent body shop .Have had three vehicles repaired over the year and always excellent results. Service Advisor Miguel Lopez handled the most recent repairs. He did what the estimate called for and even a little more, Highly recommend this shop. read more

Service and quality can't be beat!!! I love this local spot for my car repair needs. The team is so friendly and the front office is clean and inviting. read more

Mario took such good care of my baby. I never had to wonder what was going on, he kept me informed throughout the repair. I'll never go anywhere else for car repairs read more

Rockin shop!! Hope I never have to get my car fixed again...but if I do I know where I'm taking it. Thanks caliber!

Friendly staff, warm setting that fits the beach community perfect! David and Elizabeth are wonderful and really professional and kind! Thank you for the service! read more

Excellent service From Tommy! Quick estimate and response. Super friendly! G GT rest service. Timmy is the best. read more

Great place! highly recommended, Friendly, reliable, & efficient. Look no further and choose them ! read more

Excellent as always service. The estimators there are friendly and attentive. I would absolutely recommend the Encinitas Westlake location for your collision repair needs. read more

I'm so happy that I decided to take my truck to Caliber Collision. Mark and David couldn't have been nicer and their communication and timeliness was incredible. I had my truck back days before expected and even vacuumed out the interior when I picked it up! I don't normally leave reviews, especially not for auto body shops, but this experience was exceptional. I highly recommend taking your vehicle here where excellent customer service and value still exists! Thanks guys! read more

Juanita was amazing and very helpful and professional. She made a horrible experience for my daughter an easy transition. She was very knowledgeable and answered all our questions. My daughter's car looks amazing. Thank you again Juanita. read more

I had an insurance related claim for repair. A FedEx driver bumped my car while reversing out of a spot that was NOT for BIG DELIVERY TRUCKS. We are working to get it resolved. In the meanwhile, this Caliber was recommended by my auto insurance. Drop off was easy. Enterprise brought my rental. 9 days later, I was notified that it was ready for pickup. When I picked it up, I met Melissa who was very helpful and courteous. She informed me of Caliber's unmatched lifetime warranty. She really took care of me. Manuel from service also took care of me. They were both very helpful, professional and courteous. I drive my car and it feels stronger than before. My ac was running really weak before because of the vents being so dirty, they repaired my damage, cleaned my car, and cleaned my ac vents!!!! That was WAYYYY more than I expected. I was so grateful for what they have done for me. I couldn't believe it. This is the place. read more

It is nice to still see that great customer service is still out there. I stopped by Caliber Collision along Coast Highway for an estimate on my vehicle and David McNamee assisted me. He greeted me immediately with a smile. He was polite, professional during the entire process and prompt with his quote. The entire staff was kind and I was greeted with a smile and Hello from the entire office staff. If you want to be treated how you should be treated by a business, ask for David. read more

Peter is the best!! Accidents can be super stressful but thankfully I had Peter to help me though this time. Having to deal with my insurance can be a little hectic but Peter really took the wheel and helped guide me through this process and also was just very attentive to details and very communicative to me and also the insurance. This shop was sadly not close to my home but well worth it for having and amazing experience. Thank again Peter! read more

Unable to get a simple estimate with out waiting a few days for an appointment with the one guy that does their estimates. I had a pretty straight forward rear bumper and passenger rear fender replacement insurance claim that I ended up taking elsewhere because of how they caliber collision does business. read more

My 2019 4Runner was caught in a sandstorm coming over the Grapevine. All I had to do was call my insurance company get an initial quote, brought it to Caliber and they took care of the rest. My car actually looks better than the day I drove it brand new off the lot! I worked with Ken, he was great. They sent me weekly updates. It took awhile but it was well worth it, you can't rush great work like this. So happy with the work they did. read more

Amazing staff. Very courteous and professional. Stephanie was super helpful and polite. Will definitely recommend and use them again!

Caliber Collision is a great place to get your vehicle work done. Stephanie was awesome and helpful. They have great staff at this establishment. Good job ! read more

Stephanie Araiza is very polite, and knowledgeable , great at at her job. Great customer service. Super friendly and professional!

Stephanie Araiza was cordial, helpful and attentive when we arrived. What could have been a stressful situation was made better because it was apparent she genuinely cared about us as customers. Thank you Stephanie. read more

Stephanie was so helpful. She was very knowledgeable and helped to answer all my questions. Thank you so much Stephanie

I wrote this review in Google Reviews, but it was deleted. I post it here and see what will happen. I am a level 5 google contributor, but I will never trust google reviews again. I went to this Caliber because Geico asked me to go to this place after my car was rare ended. The attached photo was taken from the accident scene, but the license plate was photoshop'ed. It is a big mistake. I dropped off my car in Sept 13th. The service manager looked at my car and told me it should cost about $2000 and be ready in 29th, and he would call me after he took it down and update me with an estimation. However, this phone call never happened. The repair process took four weeks and cost more than double of what I was told, but the service manager has never called me once during the process. Not even after I went there to pick up my car in the 29th but he told me the car was not ready yet. I got very annoyed about the lack of information, so I called him in the last week asking if he could do his job and kept me updated. To my surprise, when I went to pick up my car, I found the service contract says the manager called me twice to get my approval before they worked on my car. THEY LIED! I showed them my phone record, which shows such phone call has never happened. They DID NOT get my approval before they worked on my car as they said on the service contract. I did not know what was going on with my car during the whole time. I picked up my car because I just wanted it done, and Geico will pay for the $5,000 repair cost. However, if you are looking for a place to fix your car using your own money, please think twice before you drive to this place. Ask yourself if you want to let them do whatever on your car and charge you without telling you first, and if you are ready to pay for a bill with a surprising amount. read more

They arranged to have my car towed to their facility. They called me when it arrived and kept in touch during the whole insurance hassle. They helped make a bad situation better. read more

I took my brand new 2023 Ford F-150 that has a scratch and abrasions on the driver's side panel and Jeremy took amazing care of me. The shipper that brought me the truck from Ford had done the damage and wasn't standing by their transport so I was stuck eating their damage. I took it to Caliber and they usually require an appointment but Jeremy got my right in and buffed out the scratch and the abrasions and it looks brand new. I highly recommend this place and would go back for any needs I have on any of my vehicles. Great people and an amazing job!!!! Thank you Caliber, you guys are the best!! read more

Took my car there for a repair after a minor accident. They emailed me a quote which turned out to be about $1,500 less than the actual cost. Then they sent my car to a different Caliber which still hasn't finished the repairs and it has been weeks. Also, brought another car in for an estimate for scratches on the fender. Never received a quote. When I called they had no record of it even though they took pictures and notes. I totally get people are short staffed and everyone is at home so they are getting their cars fixed. But this place gets credits for being especially non-responsive and unprofessional. read more

My repairs were fast and efficient. David and the entire staff were helpful. Would recommend.

Outstanding service. I had gotten in a small fender bender and had been recomended to caliber by a few family friends. I called and i was connected with peter. Peter made sure we were taken care of and had the car back very quickly. I will recommend them to all friends and family. Dont forget to mention peter. Great guy. read more

Caliber has great service. Accidents are stressful and time consuming. But Peter made the process easier and calming. Peters customer service is above and beyond. I truly feel like he genuinely cares about his customers. I definitely recommend you check them be out. Thanks Peter We appreciate you! read more

I wanted to start off with recognizing peter. Peter went above and beyond in helping me choose what route to take. Great customer service and very knowledgeable. Helped me out with a plan and the service provided was incredible. Thanks peter! Definitely recommend you to visit caliber collision. read more

John was so helpful and nice. Got an estimate for free and it should come to $515 for the damage to my car. It should be noted that the Toyota dealership in Carlsbad charged me $189 just to look at it and a $3500 estimate to repair it. So glad I brought it to Caliber Collision! read more

A friend referred them to me. It is the Caliber on Coast Hwy in Encinitas. Wish I could give more stars. Esmerelda and Manuel were SO nice, cheerful, helpful and professional. They treated me like their #1 customer and I really appreciated it. My Mercedes-Benz E300 got hit in the left tail light and they replaced it and the bumper. They had my car towed on a flatbed (it was drivable) to their location in Escondido that was more familiar with my kind of auto. Matt was my contact at that location. His communication skills are unmatched. He updated me constantly on the timeline of getting my car back and what was done on each step. He was very respectful and professional. I know this is a large company, but they now have a customer for life......just hope it's not TOO soon....LOL. Thanks! read more

Someone scraped the whole driver side of my car in a parking lot and then drove off. I took it to Caliber as per my insurance company's suggestion. They were very prompt, courteous and professional. I had my car back shortly and it looked good as new. Would highly recommend. read more

Auto body shops are one of those places you hope you never have to need but when you do I can't recommend these guys highly enough. I've worked with them three times over the past ten years and each experience has been fantastic. Great work and even better communication and customer service. The last time they had my car they not only fixed the rear quarter panel dent (the pole in my garage won again) they also buffed out an area on the hood that had been splattered with some weird goo - at no charge. If you need auto body work done don't hesitate to call Caliber Collision in Encinitas. read more

Love love love Caliber in Encinitas. I drove up from Coronado to have my car repaired because I know I can count on them to be honest and fair. I was very happy as usual and will continue to recommend them. read more

Avoid this place at all costs!! They hide their incompetence behind being dishonest. Their customer service is terrible and they take FOREVER to make repairs. Their prices are outrageous. How this place has stayed in business is bizarre. btw the positive reviews for this crap place are FAKE! read more

Phenomenal service and timely repairs. I always recommend this location when anyone asks!