When you have bad luck with cars like I do, living close to a place like Caliber Collision is a real blessing. Even if you don't live close, choosing Caliber for your auto body repairs is a wise decision.
For the past couple of decades, my vehicles have been magnets for people not paying attention, even a loose road reflector and a flood. I have experienced working with numerous body shops over the years.
Since 2014, my vehicles have been rear-ended about a half dozen times while sitting still, sometimes at intersections and sometimes while parked with nobody inside.
Back in June, a Doordash driver backed into the back of my wife's 2016 Jeep Cherokee with his Chevy Colorado truck, causing about $6k in damages to it. He took off.
Knowing Caliber was nearby and my mom had used their services before and was quite pleased, I took it there.
I was pleasantly surprised at how well Tammy kept me up to date with the repairs. In fact, Tammy kept us more informed with text updates than anyone else involved in the situation, including my own insurance company. Doordash was a useless nightmare to deal with, but that is another story...
6 weeks after getting the Jeep back, looking like new again, my son and I were rear-ended at a traffic jam by the Festival of Lights on opening night by a kid who had just gotten her license, had friends in the car with her and wasn't paying attention. Her car was small enough so that it not only damaged the rear bumper and lift gate but it then wedged itself underneath the Jeep destroying the exhaust system, causing about another $4k in damages.
Although we requested the towing company take it straight to Caliber Collision, they refused and took it back to their shop, holding it hostage until my insurance company or the at fault party's insurance company paid their insane fees to release it. Again, another story....
The insurance companies dragged their heals and we wanted to get it done before the snow started falling, which is why we purchased a 4WD in the 1st place.
We let Kelly at Caliber know what was going on, as she had also been in contact with us and she amazingly had our Jeep back to Caliber within an hour or so! They fronted the cost for insurance to take care of later. This was a weight lifted off my shoulders already!
They had the repairs done fast and replaced the 5yo exhaust system, which can only be a plus. Tammy and Kelly, again kept us informed the entire time and it looks and drives like new again!
Of all the repair shops I have dealt with over the decades, Caliber Collision is by far the most professional, reliable and dependable I have ever worked with.
I have no doubt that I will need repairs again down the road and I have no doubt that we will not hesitate to return to Caliber Collision when that time comes. read more
