Following the 2015 hail storm in Farmington, MO, my parents took their Toyota to Redfield the very next morning, and my dad was first in line when the doors opened. Redfield ordered and installed the wrong windshield, so that had to be redone. Another trip to Redfield. They had glue excess that was not removed. Another trip to Redfield.
The Highlander ended up about number forty on the list, and Redfield said it would be a few weeks before they could get to it. A few weeks passed and Redfield then said to wait another few weeks. When my parents called back and Redfield apparently totally forgot to schedule them.
My parents ended up waiting three months to get their car fixed, when they had been one of the first people to schedule repair. Redfield also promised to touch up the door jams, which they did not do.
____
My brother purchased a level II wash and wax from Redfield, which is supposed to include touch up and paint mix. No touch up was done. There is wax left all over the vehicle. And there is a new ding in the hood. For $95, they returned the highlander in worse shape than it was brought it to them.
____
My family tries to support local businesses, but Redfield has repeatedly proved itself unworthy of our business. I get the chaos of a hailstorm, but to muck up a $95 car wash this bad...what a waste of money.
___
UPDATE: Family had Redfield work on car again, and this time they were satisfied with results. Upping rating from 1 star to 2 stars. read more
