USAA Insurance "steers" me to Caliber Collision on Eastgate. To get a quote for a rear-end collision by a USAA member. Zero fault of my own. It was there to for a QUOTE ONLY. I get there and my damaged parts were removed and thrown in my back seat. I explained to them DO NOT open the trunk WITHOUT ME there due to the valuable items that I carry with me. Yep the trunk was wide open against my request. After my Facebook posting I got several calls with similar experiences. read more

Aside from their AC not fully working inside, everything was excellent. The young lady that helped us was beyond friendly. They kept me updated on the repairs and timeframe. read more

Well. I should have known to rent a car when I drove to Vegas. Instead I drove my own car and got smacked by someone smoking some "stuff" that's legal but I don't think while driving. Anyway, my car got towed to Caliber. I flew home and flew back to pick up my car. Looked as good as new and didn't miss a beat on the drive home. I think it drives better, I was probably due for an alignment anyway. read more

I had my car painted at the Eastgate location more than 5 years ago and it is holding up great. They did a wonderful job. Can't recommend this shop enough. read more

BEWARE! READ ALL PAPERWORK BEFORE SIGNING LINE BY LINE! I brought a car to this place that had been in four accidents. They started working on it, but found more problems and tried to fix the car quickly. When we went to inspect the car during pick-up, we had to snap the bumper back in place. They should have inspected it first! They wouldn't release the vehicle to me unless I signed a form saying it was inoperable and a "total loss." But it wasn't this way before I brought it in. read more

Service rep James was polite and friendly; however, he told me he "personally inspected the vehicle" upon its return to me. As soon as the lift gate was opened a large metal wrench fell, it was left in the tail gate door-jam area. Thankfully that didn't hit anyone on the head. So much for a look over inspection. My bumper guard was replaced with a cheap low quality decal. More importantly, the rear bumper is missing numerous bolts from each side where it attaches to the wheel well. Lastly, some small paint chips were present upon pick up that were not there when I dropped the vehicle off. My tailgate doesn't open or close the same and the locking feature is not properly functioning. Visually the vehicle looks good, but I have a lot of concerns about the reliability of the work done and how sloppy the staff who worked on this were. What else isn't put together properly? Where are there other bolts missing from? Are there more tools being left that I haven't found yet? read more

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Had a problem with my tailgate not opening. I first tried to go to the dealership, they told me they needed it for 24 hours before they look at it and $270. I called Caliber and talked to James. He told me to swing by and he would take a quick look. After looking at it he told me to give a couple things a try before turning it over to him and his techs. I took his advise and was able to get it done. That is service you just don't see very often these days. James created a Caliber customer for life by taking 5 minutes to talk to me. read more

Finally my car got finished but my experience with my service agent Dereck didn't improve. I stopped by unexpectedly to check on it and he informed me that all parts were in and ready to go, they should work on it tonight or by tomorrow morning. I said great. Then exactly 50 minutes later ( after I drove all the way home) he calls me and tells me it's finished. Why didn't he tell me to wait? I guess he wasn't done jerking me around. read more

I was looking for a body/collision repair shop in the Henderson area and found this location 7730 Eastgate Rd, Henderson, NV 89011. Our repair was minor or at least we hoped it was. From the moment I walked into the office I was greeted by the receptionist and asked a few questions to help them identify my need. We were introduced to Brandon immediately and we looked over the vehicle together. His recommendation saved us from a lot of work and worries. The remedy was fixed within 5-10 minutes. I am confident to send my friends and relatives to their shop knowing they have my best interest at heart. Thank You Caliber Collision. read more

Recently I had my vehicle repaired at Caliber Collision, 7730 Eastgate Road, Henderson NV, and I could not have had a better experience. My service advisor, Brandon, was wonderful as was the office staff, Monika and Patty. They were all professional, knowledgeable, articulate, responsive and friendly. The repair was somewhat complicated and involved both owner-pay and insurance-pay work, but I was always fully informed regarding the status and details of the job. Phone calls and emails were immediately responded to with honest, straight-forward information. I always had a feeling of full trust and confidence in the team. And the technicians are the best. My vehicle was delivered on-time, spotlessly clean and in like-new condition. Highest grades on every metric. Very appreciative! read more

Honestly, just kind of a poor experience, we never even got to the point of repair. I went to a different company where everything was fine and got my car repair completed. Service matters. read more

Thanks to Stan and Melissa, my new Mazda 6 is still new, great customer service!! I was treated great, my car took a couple days longer to finish, but it was professionally finished to my high standards! read more

Caliber Collision - 2018 Mazda 6 Grand Touring - Body Shops Near Me - Henderson, Nevada

So 8 months later the Tarter installed by caliber failed. The one they replaced was an original part - 15 years old and working until the vehicle was stolen. They claim they installed a new OEM starter. See the photo. It failed in just 8 months! We had to have the truck towed and spent $557 to have the starter replaced. And the mechanic advised that one of the bolts that should hold the starter in place was MISSING. We have documentation. We've contacted our insurance company who paid for this supposed new starter and we've contacted Caliber corporate. DO NOT LET THEM REPAIR YOUR VEHICLE. They do fine body work but can't make simple mechanical repairs. read more

Caliber Collision - This is NOT a new ORM starter installed only 8 months ago - Body Shops Near Me - Henderson, Nevada

I received this company for my car repairs from my auto insurance and I was so happy from the start to finish. Alicia from the front office to Ben who was the supervisor overseeing my repairs did an excellent job. The whole process was seamless, Ben informed me almost daily with the progress of my car repairs all the way to the end when he offered to return my rental car. I was shock by the level of the customer service they provided. I would recommend this location to anyone, who is expecting amazing service. read more

I was side swiped on the passenger side of my vehicle, I was referred to caliber collision by my insurance, I called the one closest to me. The woman who answered the phone was so friendly and immediately treated me as a valued customer. I was able to take my vehicle in for repair, the color on my Cadillac is hard to match, plus due to safety feature the doors had to be replaced. I didn't know what to expect, though they have outstanding reviews. The honesty while explaining the details of the repair work, to my luck, made me feel at ease & that I was working with honest professionals. The efficiency on keeping me updated by text was awesome & accurate. I was amazingly shocked at the color match that was done, I couldn't be more grateful after an unfortunate situation. read more

Staff is kind, friendly, and work was done accordingly to the plan that was discussed.

Honestly if I could give this shop zero stars I would. I was trying to be polite the whole time they serviced my vehicle but please do not go to this shop. Your vehicle will not be fixed correctly. I was out of state and involved in a collision so my dealership recommended them as a certified dealership. Stay away from caliber. Long story short, they kept lying about updates, inconsistent follow up, i had to order a part for them myself and have my insurance reimburse me. A month later I am back home and have been told my vehicle is missing parts and had things incorrectly placed. I need to get all my mechanical issues re-done. Stay away, I hope this does not happen to anyone else. read more

Brandon H and his team did a fantastic job with my repairs. Brandon provided updates throughout the process. I was not going through insurance, and he asked me about every charge prior to completing it. He provided multiple solutions to find what worked best for me. My vehicle was ready when promised, and they washed it and vacuumed the inside. read more

The guys at Calibur collision are very professional and Super courteous. They got the job done EARLY and did it right! I highly recommend them. read more

Did a decent job fixing it up. They dealt directly with the insurance company. They did a walk through before and after the repair. Have a coffee pot.. read more

They did the repairs efficiently and explained clearly what was needed. Very nice and courteous staff. I would recommend their services.

my car was broke into and had minor damage. they had my car for 18 days. meanwhile I did not receive one text, email or phone call about the status of the work or the expected completion date. phone calls were not returned. I had to pay my full deductible but the damages came in under that. now I have a refund of almost $400 due to me. I have been waiting for 11 days and I have not heard a word from them. Phone call not returned. the car work was done okay, but their accounting and communications are pathetic and best and dishonest at worst. as a customer ignored and cheated. I wouldn't advise anyone to take their car here. It's been nothing but frustration. read more

This is the place to go they are great I will never take my car anywhere else they do a great job and they are so friendly I highly recommend them to everyone you won't be sorry. I went to the one on North Gibson read more

Fast prompt service! They pay attention to detail and the customer! Great customer service from Melissa! I would definitely return here. Clean and inviting waiting area with fresh popcorn! Spotless restrooms! Very knowledgeable staff! Kind caring business. Thank you so much! read more

After the center manager manager, Dan, got news of my review on yelp he reached out to me directly to address the situation. He said that yesterday (April, 9th) was his last day but he a man of his word and wanted to see that our car was taken care of properly. He drove from Henderson over to my house in Summerlin to personally pick up the car and take it back to Caliber Collision to fix the remaining issues. The car was returned to my house today (April 10th) by Dan and the new center manager, Matthew. The car looks great! I wish it could have been this simple from the start. They fixed all of the issues and did a great job cleaning the inside of the car. I wanted to write a review update because it is only fair to mention that they did make things right and I am truly appreciative about that. It for sure gave me belief that Caliber Collision can make good on their word. I want to take a moment to mention Dan, the now previous center manager. From the very beginning Dan made myself as well my husband feel that he had every intention of making things right for us. Unfortunately, things obviously didn't go so well at first but Dan went above and beyond to make everything right. The simple fact that yesterday was his last day but he took the time at all to take care of us the way he did just impressed me to the max. I don't know where Dan is headed to next but wherever it is that company will sure benefit from him. read more

First appointment, no problem whatsoever. I asked for a quote to fix my SUV due to an accident I was in and James Dennis (Service Advisor) was very helpful and told me he would have a quote for me within a couple of days. James asked me if I wanted to leave my vehicle so they could perform the work. I specifically told James I would be taking the vehicle with me since I hadn't talked to my insurance adjuster yet and that all I wanted was a quote. Two days later, James started calling me, telling me he's already ordered all of the parts for repair and he wanted to know when I was going to come in. I'm not sure about you, but what part of "quote" tells someone to purchase parts for the job? A few days later, I finally caught up with James on the phone and he proceeded to tell me that I was the one who told him to order the parts - during my first appointment for the quote. This never happened. He then proceeded to call me a liar which made me upset. I don't lie, nor do I have a reason to lie about James' accusation. Why would I tell someone to order parts when I hadn't even talked to my insurance adjuster yet? Needless to say, after a bit of a debate with James on the phone, I WILL NOT USE THIS COMPANY now or in the future! I will simply use my capitalistic-driven capability to find someone else to do the work who doesn't call me a liar and order parts without approvals or signatures. read more

YAYYYY!! My time here was amazing!! Unfortunate of why we came here..accident..but made the accident much better. The service was perfect x infinity!! Greg was my service man and he would call me every Tuesday & Thursday to give me an update (it only took two weeks). He would give me an estimate for one day and came through to return my car that day!! Besides the personalized service (Greg was very personal..not just a business man!!) the body/mechanic work was amazing too!! The car looks brand new and it's insides is brand new too!! Greg was an amazing doctor to my car..brain doctor and plastic surgeon! If ever in the situation to choose a car doctor..come here!! read more

Caliber Collision - Amazing work!! - Body Shops Near Me - Henderson, Nevada

Had a great experience with front desk when we dropped our car off for repair. We were assigned to Benjamin, who did an amazing job with communication throughout the whole process during the time our vehicle was being repaired. There were no surprises and kept things transparent and easy to understand. Our insurance company and Caliber Collision seemed to be on the same page throughout the process. When we picked our car up, it was clean and ready for the road. Thank you Benjamin and Caliber Collision! read more

My experience with caliber collision was wonderful the young lady at the front desk named Veronica made it everything so easy for me and that means a lot. I really appreciate everything caliber collision is done for me read more

Car repair was taken care of in a timely and efficient manner. Front desk staff are very kind. Joseph however could definitely fix up his attitude a bit. Quite pushy and a know-it-all. Other than that my experience was great. read more

I was referred to this company through a friend who had experience working with them. I was rear ended in my small compact car and there was a decent amount of damage. I was feeling pretty stressed about it all. Julie was my service advisor and she truly went the extra mile to help me. She was knowledgeable of the damage that was done to my car and provided me excellent customer service. I definitely will be choosing Caliber to repair my car. and Thank you, Julie for being my Service Advisor :) read more

The regional manager called to make corrections and credited me for the additional charge!! Thank you for listening! Good customer service is appreciated :) Took my car here for repairs and with out my approval they sent it to the American Pacific location where the emblem was scratched and the car was returned without a calibration. Charged an additional $550 stating the damage they caused in the shop was residual from the accident. Do not take your vehicle here if you want honest repairs!! read more

I got into an accident with another SUV. Their car was totaled mine had some front end damage but was leaking gold colored fluid. The manager at Caliber refused to believe that any mechanical damage was done, turns out all the motor mounts had broken as well as some other thing that mounts the transmission., the trans and driver shaft had shifted to the driver side. The manager continued to assert that this was probably due to the mileage on the car, and then would follow up with "I'm not a mechanic" read more

Below was my past experience with this location but it was all set right by Steve McMurtry, he reached out to help set things right and bring me a peace of mind. He brought my rating from a zero to a full ten. He was a great reminder to not let a few bad eggs ruin your perception of how good the rest of the batch is. The five stars are for him and the rest of his company. Thanks again Steve!! ~~~~~~~~~~~~~~~~~ This past review will serve as a record and as a heads-up for whoever has to deal with the same representatives. Even though things where set right, In good conscience I gotta let y'all know what went down. *************************** Laura is a broken record and their manager was rude to my dad when he tried to explain that the symmetrical scratches on my front bumper coincided with their alignment rack, Not typical curb damage. The only reason they fixed the damage was because my dad refused to accept the vehicle in its condition and left the key with them, saying he'd be contacting my insurer. They performed the repair "out of courtesy". Once I picked up my vehicle I took it for a test run and I noticed my alignment was off since my steering wheel was tilted to the right. I went right back and let Laura know that the alignment needed to be redone since my steering wheel was off kilter but she kept insisting it wasn't related to the alignment process.....B-... is you a mechanic?? cuz my dad was for a few years and he's passed down some knowledge to me since i was a shrimp.... I know damn well it ain't right! So i said screw it, have a good day I'll take it to Honda and prove you wrong, took it to Honda and they confirmed it needs a complete realignment. After speaking with one of Hondas mechanics I called Laura explaining that my steering wheel being tilted was a sign of misalignment. She stated she would get in contact with the manager and have him get back to me the next day and surprise, surprise, no calls. Not ever going back, I don't recommend this location at all, the only people that where at all genuine are the receptionist and their female estimator. Side note: When I was being driven back from the rental company I expressed my frustration about the bumper incident and the representative said he heard the same happened to another customer he drove back. He expressed his thanks for the information since he was about to take his vehicle there as well. Update (Oct 15): Called caliber and spoke with Laura, she stated "My manager and I thought that by your bad review, you had already taken it to get an alignment with Honda"....... I am soooooo done with this company! When they called me later in the day, after I had first dropped this review (on Oct. 13th) I had told them, I had a legit receipt from Honda stating that it does need an alignment but NO ALIGNMENT WAS DONE. My alignment is bad enough that the mechanic only had to drive the vehicle to confirm. She kept insisting that day that she needed the "specs". Honda can only provide specs if they do the alignment. Which i had to tell her over and over again but I don't think she comprehends anything Im saying. The pettiness of these people is beyond me. Just to add some sprinkles on this poo-Sunday , I work 12 hours a day most of the week, I don't have time to deal with this kind of inconsiderate and inconsistent bull. Imagine if it was something that I actually couldn't drive with? The manager, Tan, that was arguing with my father about the scratches on my car, obviously doesn't give a care about his customers. My father doesn't need that type of stress in his life, he went there after Chemo thinking he'd be in and out no problem. read more

Caliber Collision - Body Shops Near Me - Henderson, Nevada

The staff member Eric was very helpful and understanding the importance of getting my car back in a timely manner and looking like brand new. I had some custom lights on my car and they will out of their way to make sure my car was restored fully. They have a amazing staff members who care about their customers and they do their best to get your car back to you asap. Thank you. read more

Took my vehicle here due to an accident. My insurance company recommended Caliber Collision so I made an appointment. The very next day from dropping it off, they advised me that they will be taking it to Henderson location since they would get the car done faster. However, they said all the part will be in the next day. After a few days I decided to call to check up on the progress since they took it in to Henderson location. I was told they are getting all the parts into paint and should be done by the end of that week. Well, the day I was suppose to pick it up, they told me that they lost a part and it's needing to be ordered. Why they couldn't call me and tell me this is the part that is really frustrating. After another week of ME calling for a check up, they kept telling me it's in painting. Everyday, it's in painting should be out today. Next day, oh it's in painting it should be out in a few hours. Then again, they say it's suppose to be ready, they are missing another part and it needs to be ordered. Until a month later, I finally get my car and IT IS STILL missing some parts! I was greeted by the receptionist who then went to the general manager to do an over view on the car. He couldn't be bothered so he sent another individual. I was upset the whole time because of the lack communication received. The gentlemen's who helped me stated they send him out because he is the bosses son! Ok, that does not help my situation. He also told me that a bad review affects an individuals pay. So that to me means that is all they care about! Overall, I would have been okay with a set deadline instead of oh it will be don't at the end of the week and it truly not being done. James really should not get people's hopes up with their car almost being done when it is not. I needed my car and struggled without it. So, when I get my hopes up and don't get it, it was a huge disappointment. After two weeks of getting my car back, I still haven't heard about my missing parts! I would NOT recommend this Henderson location! read more

This place was recommended by my insurance after I hit a wild animal. The whole experience was awful. The hood latch wouldn't release and when I brought it to their attention he said it's because I don't know how to do it right. He had use a screw driver to get it open. The bumper wasn't properly aligned with the fender. The bumper was hanging over the fender.The bumper and grille were missing screws and the top half of the bumper fell off. Instead of taking the time to put the bolts in(the bolts were in a hard place to get to and require a bit of disassembly) they used silicone to glue it back together. There was over spray on the windshield and scratches in the paint that weren't there when the car was dropped off.they said they have to call the insurance to pay for the scratches to be removed. They put the wrong anti freeze in and didn't put enough Freon in the ac system. The plug that goes on the head light was poorly repaired and write was left exposed that short circuited. I wouldn't recommend this place to my worst enemy. The employees were all very rude and treated us like were stupid. read more

Caliber was on the list of preferred body shops given to me by the insurance company of the guy who backed into my car. They said I was free to take my car to any shop, but since I didn't have a preference I researched the shops on their list. The first place I called couldn't even get my car in for 10 days. Caliber was my second call (in just going down the list of shops in my area) and they were able to get my car in in just a couple of days. From start to finish working with them was a breeze. They were able to look up my claim on my very first call to them. They stayed in constant communication, calling me every couple of days with an update. My car was finished 2 days ahead of schedule and everything looks great. Thanks for making a lowsy situation run as smoothly as possible, Caliber! read more

These guys were amazing with everything! So happy I went there even though this branch in Henderson is far from my house, but it was totally worth it! They were on top of things and they got my car beautiful, clean and ready TWO WEEKS AHEAD of schedule! Richard (the mechanic) was fantastic. He gave me updates frequently and really took care of us. Melissa at the front desk has been always helpful. I even lost my Driver's License and they looked in my car until they found it! The car looks GREAT and really happy with everything so far! Thank you Caliber and especially Richard!!!! I'll definitely refer people to you! read more

I think everyone loves having to visit a collision repair center as much as we love the DMV....Exactly. But what usually adds insult to injury is dealing with insurance companies, deductibles and rental cars. And so I found myself in this land of bliss when I was hit by an old lady while PARKED! Although I have nothing great to say about the other parties insurance I have nothing but amazing things to say about Nick at caliber collision! He is downright amazing, knowledgeable, genuine and efficient! I don't believe that people in customer service need to kiss butt, nor as a business owner do I believe that the customer is always right. That said, I do believe that employees are the front line of your businesses and that first impressions are truly what make people choose you over the competition. Just a few rare things: 1. He called within hours of receiving my claim 2. When I arrived I didn't even sit for five minutes before he came out, looked me in my eyes, shook my hand and started the walk around of my vehicle. 3. Although I arrived near the close of business and the drivers were all gone for the day, he hopped in a company vehicle and drove me and my son home. He was an awesome advocate for everything that was necessary on my vehicle and I didn't have to talk to the insurance company at all. Best service ever! Thanks Nick!! read more