Wow. Just wow. So impressed with Baker's!…read more Here's the scoop: we needed our Yukon diagnosed. It had mystery issues. We have an extended warranty through the Ford dealer where we bought it used. (Very worth it, btw! The Ford warranty folks have been awesome.) A GMC center in Ashland did warranty work on it in October. When this issue happened in late December- early January, they sent us to the GMC dealer in Mansfield. When that didn't go very well, we tried the other GMC dealership in Ashland, but they didn't want to work with a Ford warranty. All of this was happening while we had to be in a rental as this was our only vehicle, which we had clearly said. The GMC dealer in Mansfield called us to pressure a trade in before they'd start work on it! We declined. When they contacted us for pick up the next day, they said we needed a new door latch assembly, had left grungy handprints on the interior driver's door, and said nothing about the electrical. When we asked about that specifically, as that was the big reason we were in there, they said, "We hooked it up. There were no codes. That'll be $160." That all seemed kind of sketchy, so we took the truck to Baker's. Wow. Night and day!! Justin, the service manager, treated us with respect and professionalism. Their mechanic found and fixed the axle seals that had supposedly already been replaced by the Ashland dealer in October. AND they also replaced the actuator that controls the four-wheel-drive, which no one else had found despite our mentioning it. And remember the no codes found bit? Baker's found 16, not zero. Yup. Six-freaking-teen. Our vehicle was done when Justin said it would be done, and they even washed it! Then it had to stay an extra day to correct the work done by the center in Ashland. They worked cheerfully with sorting that out with the warranty, and fit us into their schedule. And washed it again! Not only that, somebody wiped a good bit of those grungy handprints from the other shop off of the door! I can't say enough good about Baker's, I really can't. They took us from an incredibly stressful time to a vehicle that was safe to drive again in short order. Very very grateful. We'd give fifteen stars if I could!

Repairs were made on tome and look great! The bakers team worked closely with my insurance company,…read moremaking my experience really easy. The carwise text alerts are awesome! Keeping me up to date the entire way with pictures. Great job bakers team, thanks for making everything like new!

Estimate, drop off & pickup. They had to hold it over a few days due to a part coming in. They took…read morecare of the rental once I came to pick up my car. Polite and easy communication!

We had an accident and went to Pro Auto body from a recommendation. The repair was being run…read morethrough Progressive. 1. Brought the car in the first time, they had it about 10 days and returned it without the front bumper completely attached. They told me it was because they never removed it. Then they blamed it on a previous repair being bad.(funniest part was it was done by pro auto body and was in their system). Then they said it was because the tow truck did it. Then they said it was because a shield on the bottom had rubbed a parking spot curbed and the bumper cannot be reattached. 2. Brought it in a second time and they readjusted the front fenders to finally line up a little better but did not reattach the bumper. 3. Brought it in third time dropped it off on a Monday and was told on Friday at 4:30 it was done but they close at 5. Went in on Monday and the bumper was still not attached. They told me it was because we needed to pay for a $13 part and waited until we came in expecting it to be done to tell us.??? 4. This past Monday Jim apologized to me and said no problem we will pick it up first thing Wed. morning. We set an appointment. Pro Auto never showed! Seriously. I called at 10:30...no call back...I called at 11:55 and Jim said yeah I couldn't get to it this morning I had a bunch of walk ins. but ill make it right let's set another appointment can your wife bring it in? The joke was on us. 5.......that's why we have attorneys....They have the insurance money but my car is not fixed....we are not a priority....but the walkins who have not paid are? LOL...beware...although the paint looks great....the car does not look good but they do not do what they say....no integrity 6. shame on you Jim Shenberger

I had such a great experience here and I honestly can't recommend them enough…read more I brought my van in with an urgent repair to fix a broken shock mount expecting a pretty stressful situation, and they were upfront, fair, and really worked with me on the cost. They explained everything clearly, didn't try to upsell me on anything unnecessary, and the final price was very reasonable for the work that needed done. Not only that, but my van drives AMAZING now. You can tell the work was done right, and that peace of mind is everything. It's hard to find honest, trustworthy shops, but this is definitely one of them. I will absolutely be coming back here for anything I need in the future.

They have not done audio for years and didn't care to help to point me in the right direction....read more

I was in an accident and my car was messed up pretty bad. Ross Copeland Creations is who I chose…read moreto fix it because of a had on yelp. I can't say enough about his quality of work. He went over and above what was expected of him he out my whole car and painted some chips that were in it. Talk about value for your money he was worth a fortune. I can't recommend him enough. He took the time to fix it right and make sure that I was a happy customer. Thank you Ross for all your hard work. My looks wonderful and she drives great if you want quality without worrying about the details Copeland Creations.

From the owner: We care about your investment in your vehicle. and take the time to ensure quality over quality…read moreevery time. Our goal is to have your ride looking new again if not better when we are done with the repair .