TL;DR - The customer service here is phenomenal. Save yourself the time and energy going other places, just call this caliber collision on Franklin and ask for Toby! (Dillon and Mitzy were awesome, too!) Honest, hard working, and fast! I recently moved states but before doing so, had work done at a Caliber in North Carolina due to an accident. More than a year later, I had alignment issues on the car from the accident, and I was told by the shop that did the work originally that they can't warranty certain things like alignments (which wasn't communicated, or written down in the agreement, so that was super frustrating) but I wanted to know if any Caliber could just look at it, at the very least. So It was a long shot but I called Toby at Caliber Collision on Franklin road. He took care of calling the previous caliber in NC, the insurance company, and basically all the headache involved in getting the okay to get it fixed. I didn't need any body work done, but the issues were fixed with zero headaches! Not only did they get it fixed, the turn around time was less than 24 hours! Seriously - don't waste any time going anywhere else. This is the top of the line car shop in Roanoke! read more

Took my car there today to get a quote for a minor bumper repair. They were able to get it fixed while I waited without having to charge me for any expensive replacement parts. Their manager Tina got the technician Bobby to take a quick look at it and he confirmed immediately that it could be fixed without replacing the entire front bumper assembly. Saved me hundreds of dollars and got the job done ASAP. Highly recommended! read more

I was so impressed with the work Caliber Collision did on my car. They updated me every day to the progress via text messaging. The car when I received it was perfect. They not only cleaned the outside but the inside as well. (And the inside was a mess because of my son) They do quality work, and I would recommend them to anyone. Shout out to Toby and Tina. They are wonderful. read more

Caliber did a fantastic job repairing our right front bumper. It looks brand new. They also cleaned and detailed the car before completing work, which looks beautiful. The staff was very friendly, responsive and professional, and completed the work on-schedule. I would heartedly recommend Caliber to anyone and we will definitely use them in the future! read more

I just picked up my car yesterday. I have not seen my car this clean since I bought it. The car is just perfect and they did a fantastic job They were very professional and so helpful. Please take your car there if you happen to get in a wreck. The best not sure why it says I live in New York City. lol Live in Roanoke read more

Can not say enough positive things about this place!!! They did a great job getting my car back to me on time and communicating where they were at with my car. Toby also helped me out with switching out my tags- which he absolutely didn't have to do. Great company and people! read more

I'd like to thank everyone at caliber collision for doing a great job on my truck. It looks brand new again Everyone was very helpful and easy to deal with and very informative I would recommend anyone take their vehicle there if they want a job well done Thanks again read more

The newest Caliber Collision to open in Roanoke, VA. I am very happy with the work that they did on my 2016 Honda. Todd and Tina were great to work with. They kept me up to date along the way. I wold use them again if I ever need body work done on my vehicle again. read more

I am impressed with my experience at Caliber. Had to get my bumper replaced and they walked me through the whole process and kept me updated the entire way. Took care of my rental when I returned and made sure everything looked like it should or better. Thank you! read more

All of the staff at Caliber Collision were amazing, especially Toby and Tina! I highly recommend this place for all your vehicle repairs/needs! Hopefully I don't need anymore repairs in the near future, but if so, they will be my first choice. read more

My new Highlander was backed into and was a mess! Caliber fixed it in fewer days than they said it would take to do so and for less money than quoted! They did a beautiful repair job and cleaned the car too. Great service. read more

This is the second time I have dealt with Caliber. Each time their service and staff were outstanding. Friendliness and helpfulness left nothing to be desired. Highly recommended. read more

These guys do all possible to meet your schedule when you can't give up the car for long. The work is beautiful and they charged $2,000 less than the dealership estimate. read more