I have been going to Porter's Automotive for years now and they are the sweetest, most honest and caring people! They take genuine care with making sure the vehicles they are brought are up to standards and safe. Mr. Porter is always so kind when my dad and I bring our cars in and they are genuinely wonderful people! I highly recommend them anywhere! Thank you, Mr. Porter and Porter's Automotive for all your kindness and care towards your customers and their vehicles! You are forever appreciated! read more

Traveling when had trouble with my car. They fixed my problem and got me back on the road. Highly recommend! Friendly, knowledgeable, and efficient. Wish they were in my town! read more

I was in desperate need for a dead inspection sticker and I was greeted with kindness and curtesy and professionalism on the phone and they worked me in and they were finished in no time and I highly recommend this automotive shop for light to heavy tasks and very reasonable. Everyone has a great attitude and they were friendly with thier co-workers as well. Nice atmosphere. read more

Porter's Automotive - The reception area. They were clean and the staff were friendly and professional. - Auto Repair Near Me - Roanoke, Virginia

Called around to get a state inspection on my car as we just moved from California. Everywhere I called told me I could bring in the car and leave it, but they couldn't even guarantee they'd get to it today. And I was calling around 8AM. I was sitting in the lobby of a place that told me to come in (for a 3hr wait) and then when I got there (less than 10mins later) the same guy said he wasn't sure they'd get to me at all today! So while I was sitting there I called a few more places...and finally got a hold of Porter's. They told me to come right in, there was just 1 thing ahead of me. Everyone there was so nice. We chatted while I waited. This is exactly the kind of place I was looking to find in our new city. It was only $20, but it was really the service and speed made this a wonderful experience. No one wants to have to bring their car in to a shop...but this is definitely where I'll be bringing it when needed! read more

The attention provided by the staff for a simple car oil check was outstanding. This is my new automotive business. I'm glad Glenn's recommended this dealer. read more

I have dealt with Porters for many years with outstanding service. However after both the son and daughter left the shop to peruse different careers, the service there has dropped and is not in the direction that it needs to be going into these days. They hired a new service shop floor manager who when I arrived one day there for an inspection sticker told me that they could not perform the inspection. The shop service manager told me that it was because John was out due to an illness which I fully understood and it happens in life. But the service shop manager then told me they had no other person to perform the inspection for several weeks. I had no other choice but to look elsewhere to take my vehicle for my inspection sticker. If John Porter you read this review please look to hire folks who can help your shop move on and build it back up to the outstanding service to what it once was several years ago. If the folks you hire will not help you out then please make those changes and soon. Thank you. read more

Stopped by on Friday for a car inspection. Both employees that we interacted with were so sweet! They finished the service quickly considering how busy they were. I would 100% come back again for any service my car needs. They are very professional and do a great job of making customers feel welcomed! read more

Porters automotive are absolutely amazing! Truly honest and kind! John the owner is a man of true integrity who can be trusted to take care of you without taking advantage of you. John has earned my business with his integrity, his kindness, his honesty and his compassion for others. Vanessa the front desk person is also kind, friendly and incredibly helpful! They are busy because they the best and have earned everyone's trust! I will use no one else for my vehicles! It is an honor to have gotten to know John and to have his crew service my vehicles! I've only been in Virginia for a little over 2 years and finding Porters Automotive has been one of best parts of moving here... and there have been some great things about moving here! read more

Traveling from Texas to Virginia and my check engine light came on after we arrived. I was heading out the in 2 days. They were busy but were able to work me in and got everything done for a safe trip back. I highly recommend them. They were great and treated me like I was one of their regular customers. read more

John has been our mechanic since I could drive, over 40 years!! He knows what he's doing and always has time to speak to us. His staff (some of them are family) is great! Willing to help and make sure not only the vehicle is fixed but you have wonderful folks there while you wait. If your vehicle needs service, make Porters your go to place. They do pretty much everything now. We love the Porters and hope they stay for years to come!! read more

Had my 99 firebird in for misc misfire , they fixed that and more , love what they do so great that they are honest , thank you so much I will be back read more

Mr Porter was most helpful when my daughters car broke down. Very down to earth and very professional. They figured out what was wrong and repaired it. I can't thank them enough. Definitely would highly recommend Porters to anyone. Regards, Alex Verna. read more

I brought my car and Porter's held it for two weeks, only to finally call and say they couldn't find any problem. After driving for a while and finding that the same problems persisted, I took my car to a *different* auto shop, which instantly found the extremely obvious issues (such as simply needing a new battery) and fixed them up in ONE DAY. The fact that Porter's would waste my time so badly & fail to do anything is ridiculous. I got the impression that Porter's had overbooked way more jobs than they could handle. Who knows, maybe they have an OK mechanic back there, but that's worthless if they're so overbooked & mismanaged that the guy never works on your car. Incredibly unprofessional. Their phone rep was also rude and very unpleasant to deal with. At first, I thought maybe she was somebody's angry grandmother filling in for a few minutes, but no, they actually decided "hmm, this woman acts like she hates this job and is practically hostile to our customers. Yep, let's pay her full-time to represent us!" I'd heard this place recommended, so I was very surprised by this awful service. From what I've seen, the management feels fine treating customers badly, wasting your time for whole weeks, and totally failing to do jobs that are incredibly simple for other local auto shops. Maybe other people have had better luck here, but my experience was an enormous red flag. I know I'd rather choose a different shop that actually knows how to run a business. read more

I broke down in Roanoke with a bad starter, and had the good fortune of finding these good folks to fix it. They did the job for the exact estimated amount, and also identified and replaced a bad oil pressure sensor on my car. The annoying little oily spots I've had in my driveway the last couple of years are now weathering away. While I camped out waiting for my car, I was impressed with many details of how they operated, including how they talked with me, other customers, and suppliers. I wish these folks were closer to where I live! read more

Excellent service - picked up my daughters car and had it ready same day while she was in class. Made it easy to do business with! Polite and efficient. read more

Such a friendly staff. Excellent service on my car whenever I need it! They're able to do it in a timely manner too.

These folks here are wonderful. Called them last minute today with a blown radiator and a state inspection needed. They got me in quickly and replaced my radiator and found my Serpentine belt fallen apart. They did great work fast, and reasonably priced. Would definitely go back and recommend them to anyone. read more

My car had a sheet of metal hanging loose and my dad said that he saw a similar repair online that Toyota charged 400 for and that they were likely to replace the sheet. I decided to give this place a try and it took 5 minutes and was charged 10 bucks to stick a bolt on. I'm sure he was as happy as I am. read more

Very honest owner and very reasonable prices. I would not hesitate to recommend Porters to a friend. Had my tire patched there today and I couldn't be happier with the way I was treated and the service rendered. I will be coming back without a doubt. read more

Very friendly staff, quick car inspection, good prices!

Jennifer and Mr. Porter provided friendly service during my visit for a state safety inspection. Thank you for accommodating my urgent request for a state inspection. read more

I've used Porter's several times now and have been extremely pleased with their service. Especially now, after a simple mistake on their part caused some expense and inconvenience for me they were very quick to make it right by reimbursing my extra cost and bringing my vehicle to me. I have referred everyone I can to Porter's and will continue to do so. They are my go-to mechanic and they've never let me down. My thanks to their team. read more

Just had car inspected for State certificate. Friendly and available counter help. Inspection performed as expected without issues. Satisfied with visit. read more

Five stars! Great service. Came out looked at my car and gave me a quote right away. Very honest and not out to take advantage of you. I would recommend to everyone. Not knowing a whole lot about cars, I'm glad that they explained everything clearly and kept me posted about the work being done. read more

I was having car troubles while visiting Roanoke for a day trip. I'm so glad these guys checked out my car! They were able to see me right away. And they were very thorough and made sure it would be safe for me to drive four hours back home. The entire staff was so friendly and genuinely concerned. This was the best experience I've had with an auto repair shop (and I've had a lot of them) they definitely will not take advantage of you and truly want what's in your best interest and safety read more

Came in for a State Inspection CHECK! Made sure to specify that I wanted it checked because I'm from out of town and I still had two days. I waited for 30-40 mins til they pulled my car in. I reminded them while they were pulling my car in, what I wanted and why. They took my car in pulled the sticker and told me they don't do checks. AFTER PULLING MY STICKER! Never once did they tell me while I waited 30-40mins they don't do checks. I had it done at other shops while the car was in for other services and explained that to him and he told me he does it "for people getting oil changes" I would have gladly paid for an oil change and got it checked because I was due per mileage for an oil change. ALL THEY HAD TO DO IS TELL ME THEY DON'T DO IT THE 30-40MINS I WAS THERE WAITING. OR WHEN THEY GOT THE KEYS FROM ME, NOT AFTER THEY PULL IT IN AND PEAL MY STICKER OFF!! I was clear to tell them about what I wanted and why. They rejected it for power steering leak. I know that's what the law says, but It's an 1992 Lexus, if they wouldn't have found that, then I'm sure they could have found something else. They knew I wasn't fixing it right then and there and I was from out of town. read more