Beautiful showroom but condescending staff. We are in the process of furnishing our new home but…read morecouldn't find anyone to help us here. I did need assistance and every time an employee looked over at me they'd just give me the up-down with their eyes and look away. Sorry you didn't like my Sunday shopping outfit, I didn't realize I had to look a certain way to shop this store. I guess unless you're dressed up and look like the part of their preferred consumer, don't expect any help. We shopped for about an hour, and waited until we left before I mentioned something to my husband, he said the same thing happened to him at a different section of the store. Maybe it's the town we were in but it's still a reflection of the West Elm brand. Oh well.

West elm in summit it is so cold that I cannot shop. The second I walk in I want to turn around, go…read morehome, and get into my warm bed. I would love to shop in there more but I cannot. I run hot and me and all of my friends have talked about how cold it is in this store and how we all can't shop. This is my formal request to please make it warmer.

Delightful spot with a well curated (God, I hate that word) selection of artwork and home goods…read more Fun vibe. Perfect for this arty town.

Beautiful and unique furniture and vintage items for a great price. I wish however that they were…read moreopen in August :/ oh well!

I've passed this place many times and finally went inside. I assumed it was a furniture store and…read moreloved the displays they had. There were a few women, employees talking but no one greeted me or explained the store to me. Turns out it's an interior design store that looks like it can custom make furniture. They look to offer skilled interior design service. Too bad no one mentioned it while I browsed.

Selling your house after 20 years and moving into a new apartment in NYC is stressful enough but…read morehaving to furnish a new apartment from scratch in a short period of time is overwhelming. Nina and British Home Emporium were godsends! Nina walked us through layout and design choices seamlessly and efficiently. Working in the store was amazing. We were able to select furniture for our new living room, dining room and 2 bedrooms in no time. In addition, to the furnishings, Nina was able to facilitate custom rug and window treatment installations. Finally, Nina and her team were there every step during the delivery and placement of our new furniture. After living in one place for 20 years it is hard to believe that another place could feel like home, but thanks to Nina and British Home Emporium we have moved forward to our next chapter seamlessly!

I had a great experience with Great House. Bonny really helped me in a pinch several months ago…read morewhen I needed to find a couch last minute before the holidays. She found an excellent one from a liquidation sale, which we used until the Younger Furniture couch we ordered through her arrived. We love the new couch - Bonny was extremely helpful throughout the process selecting size/style/fabric and managing delivery etc. Thank you for all the help!

There are many small and fragile items in this store and the shelves are packed. By accident I…read moreknocked a small bird that was priced at $28, which likey cost the store no more than $10. I apologized, helped pick up the pieces. The owner came up to me and in front of a store full of customers scolded me and said "if you break it you buy it". She was extremely rude. I was shocked. I paid and left. I will never shop there again. Parents beware. Don't take your kids there!

Over the past 2-3 years I have had great experience bringing beautiful crystal, china, etc. on…read moreconsignment to Home Again, and was always welcome. 99% would sell well. If something was below the shop standard they simply mentioned it and I kept it for donation. I have enjoyed going to also get out of my Covid zone last year! My time with Kathy has always been a very positive experience. Recently I had 5 boxes but was not sure it was up to their standard, I emailed Kathy all the item pictures, she thanked me but they were not to standard as I had guessed, I did not have to drive there. I dropped the content to the VNA sale in FarHills for Morristown Medical Center. Kathy told me she was looking forward when I would go again. Always a pleasant positive experience with anyone at the counter!

The store has no ethical value nor customer loyalty. They are only interested in making sale and…read moremoving on no matter what it takes. Not a trusty worthy business I will ever spend a dime in again. I would not recommend buying or selling any furniture pieces from this store. Their business model is not sustainable.

Terrible Experience - Would Never Shop Here Again…read more I wish I could give zero stars for the experience I've had with Arhaus. Last May, we ordered a very expensive marble table and were told it would arrive in three months. Instead, it took six months--and when it finally arrived, it was broken and damaged. Arhaus took it back but did absolutely nothing to apologize for the massive inconvenience. They then promised a replacement within four months, but six months later, when it finally arrived, it was broken again. After waiting well over a year, we still don't have the table we paid for. On top of that, the customer service has been awful--rude, dismissive, and unwilling to offer any meaningful resolution. This has been a frustrating, disappointing, and expensive ordeal, and I would never shop at Arhaus again. If you're considering making a purchase, especially something high-end, beware. The lack of care, delays, and poor customer service are not worth it.

We have worked with Steven Dwyer from the Short Hills, NJ showroom for over a year and are so happy…read morewe found him! We originally inquired about a single chandelier by phone. He invited us to see it in the showroom and we ended up purchasing $150,000 of furnishings for our new home. We were hesitant to purchase in NJ as we were moving to South Carolina, but he assured us the distance would not be an issue and he was right, everything was seemless! Along with designers Lisa and Rona, Steven came up with beautiful designs for each room. They provided drawings to scale and finishes for each space so we knew exactly what to expect. Steven's enthusiasm and love of the Arhaus collections and design was contagious and we were so grateful to work with him. He listened closely to our ideas and was excited to bring them to life. We have never worked with anyone like him! We absolutely love our new home and appreciate the ongoing relationship we have formed to help make our little world more beautiful! Ann and Ron Riemann

I would never buy anything from this brand. I am actively looking to buy new living room and dining…read moreroom furniture with a decent budget to spend. There were literally 4 people sitting around when I walked in the store. Not a single one got out of their seats to ask me if I needed help. The only woman who greeted me was working with another customer. So I basically walked out after being ignored for 5 minutes. They had some decent looking pieces but I will never spend money with a company where the service is poor. It speaks to the quality of the culture and that generally also has an impact of the quality of the product too.

Attempted to purchase lamps today....Restaurants are open at 100%. Schools are back in…read moresession....but Serena and Lily is open by appointment only. After three phone calls and fifteen minutes standing on the sidewalk (after a 45 minute trip to get there), the ladies agreed to let us stand in the lobby because "the other lovely lady was good enough to make an appointment and we are committed to keeping her safe". Give me a break. One customer in your store at at time? If it's lighting you're looking for, lots of retailers sell Regina Andrews and Ro Sham Beaux. I left, deeply offended at the way we were spoken to and uncomfortable to be treated like COVID patient zero. I purchased my lighting in person today at a smaller store where my business was appreciated. Rude. Neurotic. No customer service skills whatsoever. Good luck.

Wonderful selection of beautiful home furnishings. Dennis is great and so helpful. He helped me…read morefurnish my entire home. Love visiting his store

Family owned furniture store that really cares. It's a…read moremajor asset to designers. Some home owners don't understand how good they are. Michael, the designer provided such great insight and help me get the look I wanted for my budget. The delivery service... I love those guys! I see them in my neighborhood on their delivers. They remember me and always stop to say hello while I walk my dog.

10/10 service and even better furniture!! I have yet to see a scratch or decrease in quality in my…read morepieces after owning it for 3+ years. The delivery and install was handled with care and executed so efficiently! I would recommend to all my friends and family.