Awesome staff. Erica assisted me today with 3 others in the…read moreback. I appreciate their thoroughness. Online line wait is a must with dmv. Good day today. Thank you DMV.

We came with my niece to take her permit test. My niece didn't have her ID but she provided her…read morepersonal info thinking it would already be in the system. Cynthia was unable to locate her info and told my niece that if we found a photo of her ID, we could come back to her. Once we found the picture, we went back to Cynthia as instructed. However, she stated she never told us to come back to her and that we needed to get back in line. I understand DMV employees serve many customers throughout the day and the job can be stressful. When we explained we were only returning like she had instructed, Cynthia was very rude and dismissive towards us but still assisted my niece anyway. I believe it would be in the DMV's best interest for Cynthia to receive additional customer service training to help ensure all customers are treated with professionalism, respect, and clear communication.

I called the department at 9:30 PM Friday, August 29, 2025…read more I was thoroughly unimpressed with whoever answered the phone because they told me to leave the dog in the middle of town and if it wasn't dead by morning they would have someone come out and look for it. But to my tremendous surprise and great pleasure the 2 female officers who came out in their Badass Durango's were incredibly compassionate and immediately went to look after the puppy and its health and safety. I am now impressed with their diligence.

Perhaps this rating is because I chose to go to this police department of my own free will. It…read morewould be horribly different if I'd been detained and transported to this location and I wouldn't have seen the front of the place. Having said that, the lobby open to the public is pleasant. Until you see the inch plus thick transparent plexiglass. It's okay...kept clean enough. There are three or so different panes offset so voices can pass through them. Also, there is what looks like a mail box for disposal of medications off to the side. So this visit to the police department was a pleasant one. Hope to keep it that way as well. Their hours for the lobby are 9am-5pm M-F and if you really need assistance on the weekend, call em up and an officer will be dispatched to you when they can.

The deputies were taxed with a difficult task, the retrieval of my pitnull, Jake, that had been…read moreplaced on a foster home. The foster parents decided not to cooperate with the release of my Jake, so I sought help. The deputies took the time to check out my story, from the Forest ille area, contacting my daughter for further clarification and confirmation of facts relayed. With numerous text messages, phone calls conversations and witnesses, there was enough evidence for the deputies to respond. They immediately set out the next business day and removed Jake from their possession. Jake did a ride along in Napa until my daughter was able to arrive an hour or so later. They praised Jakes manners and demeanor, as they handed him over. It was difficult walking down the stairs to my daughter's truck, to get my Very Excited boy out. Barely able to stand, I grasped the door handle and took my baby into my arms, tears pouring. Thank you Thank you Thank you Napa County Sheriff Dept! Because of you, I had many years after that day in 2014 with my soulmate. I will always remember what you dod...What you gave me....my baby back..

I moved to Napa County for privacy after being in the public eye. I noticed there were barely any…read morecameras anywhere and I could walk anywhere and feel safe & free. In the short time I have lived here, I have noticed quite covertly department of Transportation freeway cams went up a couple weeks after I visited a street off the freeway in American Canyon after looking at a place, then after I moved to Napa on the 29 both ways to lake berryessa and to sonoma, PD placed Black flock FBI solar cameras on each stretch then, they placed on on the exit of the freeway at trancas where target is, then they placed a department of transportation camera at the entrance to sonoma, then after I went to sonoma several times to check it out, they placed 2 black flock talon solar cameras on entry point and exit, I thought wow this is very odd. So now they have placed 2 very sly at kennedy park entrance which is a public park which is astonishing to me because nothing happens there, so I stopped going there because I moved here for privacy so now they have places a camera at the entry of a small yountville park california avenue. I am stunned by this paranoia. I always supported PD and no longer support any state PD unless I know them personally. State PD and federal PD are not the same. State pd support illegals and do not support law abiding citizens. They also profile anyone who knows what they are up to like myself. To me this is looking like they are closing in and creating a big brother situation like Fairfield has, which is a whole nother story. Fairfield have worked with the DOT to add freeway cams every 1000 feet, this should be illegal. I grew up during the Reagan era, no surveillance, no profiling, no access to my phones, no stalking, we are now living in alarming times of bored, over paid PD who will profile anyone who catches them in their devices or sees what they are up to. PD are using advanced technology such as imsi catchers in their cars and hailstorm/stingrays to bypass cell towers to make your phone look like it is connected to a tower to surveillance you & access your phones freely without you knowing, they can read your text messages, your emails and listen to vc mail. I caught Napa pd 2 days ago, they turned on my laptop accessible listening to hear me in my own home, how do I know its them? I texted myself they read the text got angry and hacked my login on my phone and laptop the very next morning twice. 6 other counties in Cali have done this to me for exposing them. Check out www.targetedjustice.com. My father a vet, ex military Navy knows a marine who works as a PI in LA who told me on the phone that the only people that can do this level of surveillance and accessing my car event data recorder to track my car location, turn on my bluetooth and volume in my car while sitting at the beach and in my iphone at the same time are PD! Be aware people, you have no privacy anymore and those of us who just want to relax and enjoy our days because life is so short, we simply cannot because we know someone is always watching who should not be, which is disgusting because my life is none of their business whatsoever. On top of that, I am an excellent law abiding citizen, except they dont want me sharing this information with anyone ans they dont like me because I have caught them jn my devices countless times and called them on it! People, PD are not your friends, they dont like any of you, they hate you and they are here to nail or stage any event to target anyone they can to make themselves look good. PD are not the same as they were in 2012. Things have dramatically changed. This is just sad. I will never trust PD ever again and these cameras going up at every location I frequent? I would say PD in Napa are obsessed, jealous, caught up and incredibly corrupt to do this and to try and take away my privacy and all of yours when our lives are none of their business. If you dont like your job PD then choose a new one, stop taking your anger out on people who have caught on to your paranoid, big brother, stalker motives which are a complete disgrace. We all deserve some sense of privacy and joy in our lives and Napa PD want to take that away from everyone.

Really minus one rating if that but that is not offered…read more This was my second attempt visiting the California Department of Motor Vehicles (Napa Office), and unfortunately both experiences were disappointing. On my first visit, I waited in line only to be told the computer systems were down. One month later same thing happened after waitinh in line not to mention I took time off work, drove 20 miles, and waited again -- only to be informed that the systems were down for the entire day, with no estimated time for resolution. In today's environment, it's reasonable to expect some form of communication, whether through a website update or alert, before customers take time off and travel to the office. A simple notification could prevent a great deal of inconvenience. Additionally, a more professional and empathetic approach from staff would make a difficult situation easier to accept. I hope the DMV can improve both its communication and customer experience moving forward.

I recommended Napa DMV only after FINALLY navigating, their system with little to no help, from…read morethe employees. Thanks to the other customers who came to my assistance. IMHO there really should be a dedicated attendant to answer questions for apparently stupid folks like me? I was there to renew my DL. After filling out all my info on their computer I was told to scan a barcode at the entrance which failed to work. Again I wait to speak to an employee. Finally after the guy at the window couldn't scan for an appointment #, he gave me one. The wait thereafter was only about 15 minutes. I was there a total of 1 hour due to lack of direction by staff. Napa DMV is still faster than other towns. PS...I tried previously to schedule an appt, but their website is as difficult to navigate as their office.

My husbands disability social security packet arrived in the mail, with duplicates and we were not…read moresure if we had to fill out the 14 pages ( times two) and also didn't know how to answer a couple of things. Rather than call, we live close to this office so we decided to go in person. The security guard was super nice and friendly asking us what we came in to do and if we had an appointment. We did not, so we had to take a number and wait about 20 minutes or so. He was so kind and helpful to all, greeting them ad they walked in, and saying "ok have a great day" as they walked out. The lady that we saw was patient snd explained everything to us. We were only supposed to get one set of pages 1-14 and she entered all the answers into the system that we had already done, and as for what we needed clarification on, she was very helpful and cleared it up. 5 stars for her! She said we should expect to see another set of pages come in the next couple of weeks and if we had more questions to come and see her! A lot of it was repetitive, we had no problem filling it out, but my husband did go in person to turn it in rather than put it in the mail. ( This was right during the primary voting so we didn't want it to be delayed). This is a very long review , but I hope it encourages someone to go in, and get help or clarification on SS paperwork.

I visited on 2/25/26 for some assistance, My experience at…read morethis location was pleasant, the wait was a little heavy, yet the place was tranquil, clean; the staff friendly and aware of everyone's needs. Their security guard on point, alert and in great service, he called me out when I was too close to the check in, unaware, he pointed to the red sign and politely asked me to wait further back to respect the privacy of others, he would assist the elderly when they couldn't hear the muffled audible calls or see the screen. I was deeply moved by all of this, and am grateful for the security and experience. Since I came in a little late I wasn't able to complete my appeal due to consideration for closing, yet I believe her name was Betty or Becky printed out all the steps and paperwork needed, I am grateful for she have the best service due to her limitations.

We waited almost 2 hours but it is expected if walk in and on a Monday morning. What is not good…read morehere is that the staff at the window 11 8/17/26 feels like she does not want her job, she is tired, does not want to talk to us, want us to go and leave. Nonverbal signs and gestures shows it all. They do not have ID, they may have but it is literally covered. She was asking for this and that, I brought my whole documents with all the proofs. She ended up processing it like she has no choice. DMV offices staff should treat customers with respect and atleast a little bit of customer service than angrily talking rushing. This is not right and not acceptable at all. One rotten apple spoils the barrel.

Every worker I encountered here was not only efficient, but was friendly and had big smiles. I…read moredidn't have an appointment but my wait was well under an hour. I'm sorry I didn't time it so I could report on it! It was short enough I didn't pull out my book. This was a totally painless and pleasant experience to renew my license.

All of my kids (3) participated in Vallejo PAL Track and Field, and it was great for them. In…read moreaddition to the actual sport itself and the fun we had, we traveled extensively with the team and with the fundraising, pretty much all expenses were paid. We traveled annually to Eugene Or for Track City USA Track Meet. We traveled to Seattle, Vancouver BC, Omaha NE, Greenville, SC, Buffalo, NY, Miami, FL and Maui Hawaii, and all over CA and NV. Two of my kids competed in the Jr. Olympics, one of them participated in 4 or 5 of them and took the regional GOLD medal in the Pentathalon. Their association with PAL showed them what they could accomplish with hard work and dedication. At the end of the day, the track and field yielded my son a full scholarship at a University and instilled a great sense of pride in our daughters. This is a great sport, which is supported by a great group of people at PAL. Too many names to mention, buy you know who you are! I'll post pictures soon.

The wonderful Fire fighters drove by our house for our 4 year old daughters birthday today. They…read morecame with the truck lights on fully geared up and made her day! She was shy but she hasn't taken off her fire fighter costume and will probably sleep in it tonight. Thank you for blessing our day. You all are amazing thank you so much!!!!

Why, do you ask, are you yelping a fire department, when you don't even live, or work in the town…read more Lemme tell you. I work for a moving company. We have over 35 drivers who have trucks all over the country. And for the past nine years, the drivers donate money annually towards a local non profit during the Holiday Season. Even during these difficult economic times, they dig deep into their pockets because they know that there are those that are less fortunate. They also know that the owner of our company, matches their donation. So for the past two years, we've been able to "gift" the Suisun City Fire Department with a 4 figure gift. We then get a shopping list from Joyce and the wonder folks at Code Three Fire & Safety in Suisun who coordinate the whole deal. The very best part? Following the brigade of firetrucks manned by those awesome firemen and the Big United Van Lines Truck and going out to Travis AFB to hand out gifts. I can honestly say that this is one of the most rewarding days of my life. To see the tears of joy and appreciation on the faces of the children and families as they see their wishes granted is something that everyone should get a chance to experience. I know alot of people aren't aware of the number of military families who live below the poverty level and are doing the best they can to make ends meet. So, hats off to the men and women of Suisun City Fire Department, the Fire Cadets/Volunteers, the great folks at Code Three Fire & Safety in Suisun, the Drivers at Chipman Relocation's and all the other businesses who get together and make this all possible.