I wish I could give this business zero stars. It is actually surprising they are still in business if they treat every customer the way they treated me. California sun has the worst "customer service" I have ever experienced in my life. Huge mess of a corporate chain that couldn't care less about their patrons. Employees at the local branch level aren't thorough and tell you you can freeze your account hassle free...however in my experience it was nothing but a HASSEL. Long story short, they made a clerical error with freezing my account and took hundreds of dollars from me and then when I disputed the charge they sent me threatening letters saying I owe them for legal fees and threw the "contract" in my face that I had signed a year ago. But to bring it full circle, if the contract was LAW ABIDING then the employees should EXPLAIN IT DOWN TO THE FINEST PRINT !! DO NOT DO BUSINESS WITH CALIFORNIA SUN. Go to a local salon who still cares about their customers. GET THIS CORPORATE NIGHTMARE OUT OF THE BIGGEST LITTLE CITY. read more

Being a former employee I see both sides of peoples experiences and honestly its very frustrating. First off, when signing a contract everyone should READ what they are signing. The employees are supposed to go over all the terms and conditions but sometimes you don't remember every single one or a customer is rushing you and doesn't really want to hear all the terms and conditions and brush them off with a ya ya ok. If you sign a year contract you are binded by contract to stay for that year or pay the cancelation fee. Its not that hard. If you dont want to be in a year contract then choose to pay the extra money up front for a membership that doesnt lock you in for a year!!! If you are doing 0 down and signing a year contract of course its not going to be easy and effortless and free to get out of that contract!!! They do offer no term memberships. In your contract it states that they need a 30 day cancelation notice. The company is very polite and often will accept it if they recieve the notice before the 20th of the month but sometimes they cant and you signed that they needed a 30 day notice. Another one of the more frustrating things is when customers get upset about the 10 dollar fee charged if your payment is late. I understand that this is frustrating but its not to make money on California Suns end. They go through a third party proccess and if they payment does not go through when they try to take it out the company is charged $10. They then put that as money that the customer owes. They are a large company and many times customers have late payments. The company would lose alot of money paying those $10 fees for every customer that is late for a payment!!! If it was your business you wouldn't want to take that out of your own pocket because a customer didnt have enough money when the payment was supposed to be pulled. Seeing eyewear and ID every time a customer comes in is NOT some bogus rule that Cal Sun made up to annoy their customers. it is FDA regulation!!! They are required by law to see that every time. Yes it is frustrating when you go to a salon that doesn't ask this regularly but never the less it is a law. Employees are not perfect and do make mistakes but this is required, not just at Cal Sun, but at every tanning salon. Sales are a big part of the job at Cal Sun. Your hours are based on sales so of course employees are going to give the sales pitch to everyone. I do agree that there are those employees that push it too hard and get mad when you don't and that is annoying. I completely understand that. But having been an employee I also understand the importance of giving a sales pitch to everyone when the amount of hours you work are based on how much you sell. The positoin is Sales Associate so of course sales are going to be a part. WE DO CLEAN OUR BEDS!!! Having been an employee i believe this is the most frustrating complaint to hear. If there is a smudge on the bed ask the employee to wipe it down again, sometimes in a rush smudges can be missed and you should never have to tan in a bed that has smudges or residue. The solution we clean our beds with is very strong so I reassure you that the beds are very clean. The company will not allow us to clean the floors with the same solution because it destroys the granite floors so the beds are very well sanitized. I myself have come across rude, snotty, uniformed, pushy employees. Not every employee is going to be the shining star of the salon. Every company has employees like that so don't let one employee destroy your thoughts of the company. There are those employees who take pride in their work and love talking to customers and giving them the best customer service they possibly can. I encourage those of you who have had bad experiences to try again with a different employee. Maybe they were having an off day. This is an awesome company and I loved every minute of being a part of it. read more

Friendly staff. Didn't push products. They were super busy when I went in and their computers froze so there was a bit of stress going on behind the counter but they rolled with it. I did the spray tan which lasted a good 7 days on me. read more

This place has a clean environment and a friendly and helpful staff. The price range varies from as cheap as $7 for a single tan to $40 a tan, and even cheaper packages. Also, they have a lot of half off days to save even more money! I definitely recommend this place for its large variety in tanning beds. read more

Jaimie was very knowledgeable and even went out of her way to call her manager to get me the discount she said I would get. She was not pushy, she helped with any questions I had and she thanked me for coming in. HIghly recommended!!!!!!! read more

Love, love, love this place. I go all the time! Not one other tanning place has had paper work like theirs. You rate the questions based on your skin type and find out what bed would work best. They have a HUGE product selection (lotions, glasses, even some clothes) read more

My friend and I visited California Sun on Sharlands last night. The girl that was working that night was RUDE to say the least. We asked two questions. The 1st question was if we could have a tour and see what type of beds they have. She said, Ummm no we don't do tours or let people see the beds.... Okay I guess they don't want to try and sell us on why we should go there. 2nd question was If they happen to price match. A simple No would have worked but with her bad attitude her response was, No we don't need to price match because we have the cheapest prices in the area. Well obviously they don't know their competition. I tried to inform her that Sunsation has unlimited 1 month tanning for 29.99 No contract nothing has to be paid down. She didn't get it. Also on Groupon its only 14.99 for one month unlimited again NO contract. Pacific sun offers similar prices as California Sun and Pacific Sun price matches if you find a place that is cheaper. We went to both Sunsation and Pacific Sun and they have FRIENDLY people working there and they have a really nice, clean and welcoming atmosphere. So thanks to the rude lady working at California Sun she saved my friend and I from making the biggest mistake every by possibly giving our money to them. We will be happy customers at either Pacific sun or Sunsation. read more

I have been a Reno resident for many years and therefore have been to many different tanning salons, and hands down Cal Sun is the best. The have the best prices, with the best beds as well as amazing service. I have been going there for 4 years and have no plans to go anywhere else. Their manager Kyle is also one of the most friendly people I have ever met! Highly recommend! read more

READ THE SMALL PRINT!!! My husband and I requested tanning for one month at California Sun on Sharlands Ave in Reno, Nevada. Both corporate and the Reno store told us that we could tan for one month only- no charges would continue after March 31, 2015. The associate also told us that since we were starting on March 10, 2015, and not tanning the entire month, we would be refunded the difference of the monthly charge. *** It's funny how a company will tell you exactly what you want to hear to make the sale.*** It first appeared that they sold us exactly what we requested soon to find out we were sucked into a contract costing us double than what we were verbally told. We felt very rushed by the associate who seemed confused stating she doesn't sign people up often and she had to refer to manual during this process. Corporate would not compensate at all; this company has horrible customer service. All we got was an apology. It's not about the money, it's about the misinformation and how misleading this experience was. read more