Friendly and direct knowledgeable. Swift treatment. Answered questions and a10/10 experience.read more

Worst doctor I've ever had didn't care about my foot told me to come back in 2 months, had no…read moredoctor to take care of my foot ended up in an emergency, what a doctor the worst I've ever had.

This is a review for their current location in Upland. I have been using them for several year…read morestarting at the Rancho then to their Pomona location and now to Upland. They are a top notch team from top to bottom. The girls up front are friendly and organized have never kept me waiting for more than a few minutes. The Drs. are doing a great job and my treatment have been terrific. You can't go wrong here. 10/10. Special thanks to Vanessa for patching me up after I came in bleeding from a wound on my elbow.

From the very first visit, my wife and I were warmly welcomed by Mrs. Marisol and the team at…read moreFoothill Medical Associates Varicose and Vein Care. Every appointment was smooth, professional, and full of genuine care. They made the whole process of treating her varicose veins easy and comfortable, and the results have been great. The staff is amazing across the board. I was so impressed, I've decided to get treated here myself. Highly recommend! From the very first visit, my wife and I were warmly welcomed by Mrs. Marisol and the team at Foothill Medical Associates Varicose and Vein Care. Every appointment was smooth, professional, and full of genuine care. They made the whole process of treating her varicose veins easy and comfortable, and the results have been great. The staff is amazing across the board. I was so impressed, I've decided to get treated here myself. Highly recommend!

Always caring and supportive. Great care and office staff that addresses all your concerns and…read moreneeds. Thank you

receptionist who checked us in was rude and snappy. The MA/ nurse that took us into the gastro…read moredoctors room was rude and snappy as well and very condescending as I was trying to push my patient around the buildings tight corners of the facility. My patient also heard the MA that was in her room get called out for her behavior by someone else and the MA just laughed it off. My patient also heard the doctor tell her that she can go to lunch when all patients were done but the MA or nurse said no I'm going now. My patient felt rushed and that they didn't get the proper care they should have received. when we made a follow up appointment the receptionist was still very rude and snapped have a nice day like it was an inconvenience to help us. I work in the medical field and this was one of the worst places. My patient is going to ask to be referred elsewhere.

Dr Omidi is one of the best. He is not only has great knowledge about his job, he also has an…read moreartistic vision. I was not sure to do surgery here or in Iran. Finally I chose him and he did an excellent job for my daughter. I asked him to give a spot to my daughter during her break and he went behind his way and opened the day for my daughter at his busy schedule. His staff are so friendly and helpful with an excellent customer service. They give you a feeling like you are a family member. I cannot day enough thanks to Dr.Omidi and his staff. My daughter is so happy with her rhinoplasty.

I scheduled my first bikini laser hair removal appointment through their third-party call center,…read morewhich I believe is based in India. I specifically booked for 4:00 PM, shaved and prepped the night before, and showed up on time. I ended up waiting until 4:30 PM with no update. When I finally asked the front desk what was going on, they told me to wait another 5-10 minutes even though they close at 5 PM. I said I wanted to cancel, and the staff member didn't even apologize for the delay or the wasted time. I wasted an entire hour between driving there, sitting in their waiting room, and driving back home. Totally unprofessional and disorganized. If this is how they manage appointments and treat first-time clients, I would never trust them with a laser.

It's exceedingly difficult to get an appointment with Dr. Olcott. I called in December with a…read morereferral and was given an appointment for January 2nd which I missed (mea culpa). When I attempted to reschedule, I called in excess of 10 times before I was able to actually speak to someone who put me on hold and then disconnected the call (I called back another 10 times after that without success). I called today as I have a block of time where I'm not traveling for work and I was told that there were available appointments in Chino for the week of the 16th and in the Upland office for the week of the 23rd but I needed a hearing test prior. I was able to schedule a hearing test for the 18th but when I called back (4 attempts) I was told that Dr Olcott's availability is 8 -10 weeks out but if I was OK seeing a PA they could get me in on the 27th. When I asked about the availability at the Chino office the week of the 16th, I was informed that the only available appointments were on the 16th and because I wouldn't have a current hearing test at that time, I was left with the 27th (when I will be traveling for work). It should be noted that I am a returning patient (albeit several years between visits).

Dr. Olcott and her team are incredible. I felt like I was in such good hands for my procedure. She…read morehas the instinct, competence and humanity that you'd hope for in a doctor. I *highly* recommend Dr Olcott and her team.

I still absolutely love Integrative Health Institutes, Dr. Trebilcock, and her entire staff…read more She is exceptionally thorough, incredibly knowledgeable, and completely unfazed by any symptom you bring to her. She continues to make me feel heard, validated, and comfortable. I also deeply appreciate her natural, thoughtful approach to care. I didn't want to be put on a long list of prescriptions, and instead, we focus on ongoing testing, adjustments, and truly understanding what my body needs. That level of personalized care has made all the difference. I can't recommend Dr. Trebilcock and her team enough. Thank you for continuing to provide such compassionate, life-changing care!

I've been seeing Dr. Trebilcock for the past five years, and she has helped me tremendously. I was…read morediagnosed with hypothyroidism and Hashimoto's, and later developed interstitial cystitis. Over the years, she has helped me balance my thyroid and hormones, especially through the ups and downs of post-menopause. She has also guided me in managing the symptoms of interstitial cystitis. Dr. Trebilcock is attentive, caring, and thoughtful, and her entire staff reflects the same level of professionalism and compassion. I am truly grateful for the care I've received.

Overall, the staff at Pomona Valley Health Centers were kind, respectful, and professional, and I…read moreappreciate their assistance throughout the process. However, I was disappointed with the unnecessary delay in completing my physical clearance. The delay appeared to be caused by miscommunication and uncertainty regarding the responsibilities of the different departments. Although the X-ray was completed through another department within the same health center, the results were not initially made available to the doctor. I was also informed by the imaging department that the results would be sent to the doctor and would be available through the patient portal for the appropriate staff to access. Despite this, I had to make several phone calls and make multiple trips back and forth to the health center to ensure that the X-ray results had been received and that my clearance could move forward. This was very time-consuming, stressful, and disappointing, especially since the information was already available within the same health system. I believe clearer communication and coordination between departments could have prevented this delay and made the process much smoother for the patient. Other than this issue, I have always had a positive impression of Pomona Valley Health Centers, and it would continue to be my choice for healthcare services. I appreciate the kindness and respect shown by the staff and hope that this feedback can help improve coordination and communication for future patients.

When I went to the urgent Care, I had a horrendous lung infection. The reviews online had made it…read moresound like they had a licensed general practitioner on staff. The receptionist at the front desk was pleasant enough, but what happened in the doctors office was unbelievably bad. I never saw a physician instead I saw a unsupervised physicians assistant there was not a doctor in the facility. The medical assistant for the PA came in and began an initial intake she was nice. She had not taken my blood pressure yet. She left the room to get a different blood pressure cuff. She reentered the room with the PA. The mail PA asked me why I was there. I explained to him that I had had a lung infection going on two weeks and that it was not getting any better and that I needed something to calm down the cough., I wanted to be tested for RSV and Covid and I probably needed to have an order for a chest x-ray over at Pomona Valley Hospital. What happened next was shocking the PA told me well. We need to send you to the emergency room right away your blood pressure is 110/170! You could have a stroke or a heart attack. I looked at the nursing assistant and said well Dr. that's impossible for two reasons first I am on blood pressure medication that has kept my blood pressure very stable for over 10 years and I doubt that my blood pressure is that high. Secondly your assistant hasn't even taken my blood pressure yet. Instead of the PA apologizing and taking my blood pressure the individual double down and said well we're not going to be able to treat you at this facility. You need to go to the emergency room. When I asked why considering that the PA had not done a physical exam yet he told me that they did not have the ability to treat me at their facility. I asked to speak to the physician in charge and I was told that they did not have a physician on staff at that urgent care. I said well can you reach One via telehealth And I was told no. I asked could you please give me a prescription for a cough suppression medication or an expectorant and I was told no I began to get a little irritated, and I said at the very least you could do a physical examination order the chest x-ray a and labs so that I don't have to spend five hours at the emergency room wasting an emergency room physicians time. The PA turned around, began walking out the door and said you're going to have to go to the emergency room. I received no care at this urgent care and yet they charged my insurance company for a urgent care visit. I have actually called my insurance company and informed them of the experience and encourage them not to pay the bill. This is actually a first for me, but in the last two years I have become less and less impressed by the Pomona Valley Hospital care system and their urgent cares. It feels to me like their physicians and their PAs need more training. The PAs need supervision and guidance from a more experienced, licensed medical professional based on this experience, I would never go back to La Verne Pvhc Urgent Care. I actually went to another urgent care that is not part of the pvhc system the next day and received high-end quality urgent care from a pa under the direct supervision of a doctor. What I would expect from a Urgent doctors appointment. It turned out that I had RSV , I was immediately given cough medicine and supportive care, advice and I was treated and made a full recovery. It is unfortunate that I had to go to two urgent care to get the actual care that I needed so I really hope that my insurance company does not pay them for this visit because they did nothing to deserve a financial reward. The only reason that I am giving them two stars is because the receptionist at the front desk was very nice.

Very terrible service. The receptionists are not helpful AT ALL. Rude customer service and…read morearrogant. When they called me to confirm my appointment they gave me the WRONG ADDRESS and then cancelled my appointment when i was 15 minutes late because of the wrong address they gave me. Not helpful at all and will lie straight to your face about mistakes THEY MADE.

My first experience with this office was in 2016. I was a patient of Dr. Saddiq's. I saw him…read moremonthly for many years I was very happy with the practice. I felt well cared for. In August 2022 I was in a major car accident. I spent a year in hospitals, acute care facilities, surgeries, and finally a nursing home to recover. In August 2023 I was discharged from the nursing home. I assumed that I would go back to my wonderful doctor Saddiq. However, when I tried to make an appointment, I was informed by his Office manager (wife) that my physician no longer wanted to be my physician and that they had a staff meeting about me to make this decision. Evidently they felt my case was too complicated for the physician to handle. This left me in a very confused and upset position as I was now being discharged from the nursing home with no trusted physician to care for me outpatient. I have now been home a year. The transition has been exceedingly difficult because instead of working with a trusted physician who I knew well, I have had to use the nursing home physician who practices 3 cities away from where I live. Not a great time to be shopping around for a long term physitian and specialists. This has been a profound challenge, adjusting to being home as a new paraplegic who needs continued care. I have tried talking with the office staff at this office to see if we could mediate whatever the concerns were that they had. I have felt like the treatment from their front office and the silence from Dr. Saddiq himself has been less than kind this last year. I thought long and hard before writing this review, but in light of the way that I have been treated in the last attempts to discuss this with them I came to the conclusion that this review is long overdue. I find myself wondering what happened to the wonderful physician that I used to work with in this office? What did I do wrong? In full disclosure, I would've been a bit of a project when I first came out of the nursing home. I need orders for durable medical equipment, changes in medication, help withdrawing from pain meds. And home health care. I did it all successfully alone. And in May of this year I weaned myself off pain meds with no help from doctors. While I wish no ill will on this staff and I forgive them, I still feel hurt that I was left to fend for myself, deal w a broken Insurance and medical system and lost a great doctor I trusted as I recovered.