Gio was an outstanding service advisor. He was professional, knowledgeable, attentive, and made…read moresure I felt valued throughout the entire experience. His exceptional customer service truly stood out, and I greatly appreciate the care and professionalism he provided.

‼ILLEGAL ACTIVITY! RUN!! SCAM! THEY DOUBLE TAX TO STEAL! WE…read moreLOST $1,295.05 AND THEY WON'T FIX. NOT YOUR AVERAGE CAR DEALERSHIP SCAM. We thought we were prepared: not even close!!! The sunroof and backup camera BROKE under 24hrs of purchase.‼‼ The sales guy was nice not an issue. But the finance guy changed DOUBLE taxed ‼us with the Texas and Louisiana tax (we are from Louisiana). So we went from 16,279 listed to 17,448 (almost 6%) for our Hyundai Ultimate. Their documents they gave us vs what they showed us were completely different. We assumed it was a mistake, but when we approached them about this, they DISMISSED US ENTIRELY. ‼They tried to give us a few dollars back little by little, but no where near the over $1,295.05 we lost. THIS IS ILLEGAL!!! ‼‼ They also wouldn't accept our loan with our bank and set up another loan they fixed for us WITHOUT ASKING!! They only let my husband have his name on the loan and sign for the car. I WAS LEFT OUT DESPITE OUR WISHES!!! ‼ We have talked to everyone in there for help, and they dismissed us entirelyyyyyyyy.‼ Space City DOES NOT CARE ABOUT YOU! Our previous car got totaled because due to a fire in the electrical wiring, so we came looking for help and nice honest people. I have CANCER and we don't have money to lose!!! We should have left!!! We don't have money to spare like this!‼‼ Also we had an appt to another car but it wasn't there when we got there--a real bait and switch, I suspect. They also had us sitting there for no reason for OVER SIX HOURS!!! ‼We picked our car before those hours began. I watched the finance guy sit at his desk and walk around for FOUR until he called us in. Literally ANY other dealership is worth it. Absolute snakes. Thanks, Space City. You suck.‼

Went to get an appraisal on my old car. Their appraiser and front office staff were both…read moreprofessional and efficient. Within 30 minutes of arrival on a Saturday afternoon, we received a written offer to buy our 2006 Lexus for $1600 more than what the Lexus dealer had offered us for a trade-in. This location only buys cars. They don't carry sales inventory here.

Best Car buying experience hands down. Tip: called before hand and connect with a sales associate…read more You can have the cars you would like to test drive pulled from the warehouse before your arrival. Also, make sure you have your trade in appraised before hand. You can log on to Vroom and have a quote sent to you. If you want p negotiate the price of your trade in you need to have a separate appraisal from CarMax or Auto Nation. They will match appraisals from like car dealers, not the average car dealer because their quotes are volatile. Juan was great! Give him a call.

I had a great experience with Carlos H-Sales and James M-Finance. Also encountered Fernando and…read moreFranklin throughout my buying process. They worked as a Team to get my deal done. It was a very pleasant buying experience.

Had a great experience with Osiris at Texan Dodge! He made the whole process easy and stress-free…read moreand helped me get into my 2026 Ram 3500 Lone Star. Very professional, helpful, and easy to work with. Highly recommend asking for Osiris if you're looking for a new truck!

If you value your money, take your business elsewhere. Sold me a defective vehicle that had an…read moreissue that existed and, according to them, was "repaired", when in reality, the issue was masked long enough for them to sell the vehicle. 6 months and $2,000 in repairs later, the vehicle is still unusable and I am still making payments on the vehicle. Contacted them and they said there was nothing they could do. If you want quality vehicles, save yourself the headache and financial loss and go to a place where they are honest about the quality of the vehicles they are selling. Trust me. $16,000 is an expensive mistake to make. Edit: looking at the reviews, they are all 6 plus years old. How times have changed.

Victor & David helped me out a lot today. They were extremely helpful and very well educated. 10/10…read morerecommend!

I had a great experience working with Myles. He was friendly, knowledgeable, and took the time to…read moreanswer all of my questions without making me feel pressured. He made the entire process smooth and easy, and I truly appreciated his professionalism and excellent customer service. I would definitely recommend working with him.

Very rude and unprofessional staff. They tried to make me pay for a repair that should have been…read morecovered under the warranty. It felt like nothing more than a money grab. I will never go back to Parkway Kia in Kingwood and would not recommend them to anyone. Save yourself the time and frustration. On the other hand, Cowboy Kia was professional and immediately offered to resolve the same issue under warranty with no upfront cost or unnecessary charges. The difference in customer service was night and day. Beware of Parkway Kia Kingwood if you expect them to honor your warranty.

Robbins Chevrolet changed my oil and cabin filter this morning. From the time I entered. I was met…read morewith friendly, attentive service personnel and at the desk I was greeted with cuortesy and a smile. I was in and out in very short time. Service can't get better than this! Thank you Robbins Chevrolet personnel for showing what Quality Service can be like in this Great Country called America!

I brought my 2018 Chevy Volt here for a steering issue. Before making the appointment, I…read morespecifically asked if they handled extended warranty claims and was assured they did them all the time for the warranty I have. After their diagnostic, they claimed my steering column looked damaged from an accident and told me the car would ultimately need to go to a collision shop. Would not provide me with any evidence for the claim. I knew for a fact the car had never been in an accident. Despite this faulty explanation, they charged me $200 for the diagnostic and wanted approximately another $1,300 before sending me down the collision-repair route.Their explanation made no sense, so I took my vehicle elsewhere for a second opinion. The reality:The actual problem was simply that both front struts had failed. There was zero accident damage, and the repair was fully covered under my warranty at the other shop. The takeaway:I paid $200 for an entirely incorrect diagnosis, was falsely told my car showed signs of an accident, and was pressured for another $1,300 for a problem that had nothing to do with a collision. This service department is either incompetent at diagnosing a straightforward suspension problem, or they simply did not want to deal with a warranty repair. I paid for an inspection that failed to identify the actual problem, and had I trusted them, I would have been out thousands of dollars. Get a second opinion before trusting this service department

Makenzy in service has become my go to as she always takes great care of me and my Bronco Badlands…read more Top communication and service compared to other dealerships I've dealt with.

**0 STAR -- Extremely Disappointing Service Experience**…read more I purchased a brand-new 2026 Ford Bronco from Randall Reed's Planet Ford in Humble in March 2026. In July, the windshield developed a significant crack with no visible chip, impact point, or other indication that something had struck it. When I contacted the service department, I was told it could potentially be a stress crack and was asked to bring the vehicle in. Steve inspected it and said he had never seen a crack like it without an apparent impact. He then asked me to return the following morning so their glass technician/manager, Todd, could inspect it. I returned as requested, and Todd also stated that he had never seen a crack like this. Pictures were taken, and I was told they would follow up with me. I also mentioned that, after doing some online research, this seemed to be a common issue. It was nearly three weeks between communication. I made multiple calls, left multiple messages and was repeatedly told that Steve or Todd would call me back. **Neither has followed through.** At one point, Steve told me he didn't even realize I had returned for the inspection he had specifically asked me to come back for. I have also emailed and left messages for Mark, the General Manager and still no response or acknowledgment. What makes this even more frustrating is that I was told a replacement windshield would cost approximately **$800** and would possibly be covered by Ford!  I purchased this vehicle brand new from Planet Ford only a few months ago. The lack of communication and follow up from the service department and management has been extremely disappointing. **Overall I tried reaching them for about 5 weeks. Multiple calls and messages. Multiple promises of a callback. Zero follow through.** This experience has confirmed that I would NEVER purchase another vehicle from this dealership nor will I even return here for any maintenance. **Buyer beware: the sale may be easy, but getting service and basic communication afterward has been a completely different experience.**

We had a wonderful experience purchasing our new car from Robbins Nissan. We visited this…read moredealership to see a car they had advertised online. When we got there we found that the advertising and pricing was transparent and honest.There were no hidden fees and expenses, like we encountered at another dealership. Our salesman, JP was fantastic! He was so informative and helpful though out the entire buying experience without pressuring us in any way. Even after the sale he has provided me help with the car's technology as I am not tech savvy. Our experience with the finance department went smoothly and we were not pressured to purchase anything extra. Everyone we encountered from sales, financial, and management were extremely nice and helpful. We will definitely be returning to Robbins Nissan and our salesman Jared Paguio with future car purchases.

I had a very negative experience with the manager during negotiations. Rather than keeping things…read moreprofessional, they wrote a large, passive-aggressive message across the paperwork while we were still discussing numbers. It came across as dismissive and borderline confrontational, instead of someone trying to earn my business. That kind of behavior is completely unprofessional and made me decide to walk away. I would not recommend this dealership based on how negotiations were handled.

I am leaving this review to share my recent experience with the service department at Group 1 Honda…read moreof Kingwood. I recently brought my vehicle in for service and presented a service coupon that had been mailed to me by the dealership in April. Since I don't always need maintenance the moment coupons are sent, I've never had an issue in the past using one a few months later. When I arrived, I noticed the dealership had changed ownership/name since the coupon was issued. My service advisor, Juan, told me he could not accept the coupon because if he did, the discount would come out of his paycheck. He spoke with his manager, Keisha, who confirmed that this was their policy. Whether this is the dealership's policy or not, I found it very disappointing. Customers should not be placed in the middle of a situation where employees feel they have to choose between helping the customer and protecting their own pay. That reflects poorly on management. Unfortunately, this is not my first disappointing experience with the service department. I have continued to use this dealership over the years simply because it is conveniently located near my job. However, I have consistently experienced poor customer service from the service advisors, and there seems to be a constant turnover of service technicians. That leads me to believe the issue is more about management than the employees themselves. For those reasons, I can no longer recommend this dealership's service department. I will be taking my vehicle elsewhere for future maintenance and repairs. I hope management takes these concerns seriously and makes the changes necessary to improve the customer experience.

This review is not for the sales dealership- its for their SERVICE DEPARTMENT…read more Dealership is unrecommendable esp the people in financing.. just horrible personalities and workers.. BUT not the service department cause they are stellar. Everyone seems great but Carlo Balite is awesome, been my service Rep for years. Transparent and honest, he will never push or sell anything thats not even essential. Courteous and respectful of your decisions but will always address concerns and at times will always find you any coupons or discounts that you can avail of esp when the service will be a lil high. Overall this employee and department is a gem.