http://www.deckthehouse.ca…read more Caveat Emptor Customer Service Issues Description of Complaint: We paid for Christmas lights to be purchased and installed onto our home. Approx $550, including the purchase of lights on our behalf and then the install of lights onto our house. Part of the service was upkeep; e.g. if a string or light was to go down or stop working the company would come back, repair/replace and ensure operational lights throughout the Christmas season. Within 2 weeks 4 strings failed with 1 of the 4 then appearing to work again, they replaced 3 and left. Within another 3 days that 4th string of lights failed. I contacted the service provider and they said they would have a solution the next day. Since this time the operator of the business (I believe her name is Kimi Lynn) has not reached out, replied to any phone calls, emails or text messages that we have sent to her. I have asked for the receipt for the lights so that I could take the string down and have them replaced and have heard nothing. Desired Settlement: Finish the job Desired Outcome Description: Come back and replace the defective string and provide the receipts for the lights you bought on our behalf. I would be happy to just get the receipt for the lights so I could ensure we didn't waste our money entirely.

This is the second year we have had Deck The House put up our outdoor lights. Last year they used…read moreour existing lights and this year they supplied their LED commercial lights. We could not be happier with their service and the price. The house looks great!

Honestly, I'm blown away by PNW Lighting!!…read more I can't recommend them enough. They made the whole process so easy. Great communication, super organized, and honestly just really fun people to have around. They were fantastic to work with, super friendly, showed up on time, and the lights turned out beautifully. What I really appreciated was how kind they were to my toddler, who really really wanted to be involved. They gracefully took the water he aggressively forced upon them... Lol. They made him feel important and were incredibly patient. You don't forget that kind of kindness. And I have to say that their Grateful Dead logo made my day. I'm super excited to put up the rest of our decorations now. I'm not sure if the picture truly captured it but they made our house look like it's straight out of a Christmas movie. If you're like me, I don't want your partner to climb up on the roof, on a ladder that some guy from Home Depot said was " pretty good ", I would go with PNW Holiday Lighting.

Great job. They did everything they promised. Lights look wonderful. Now I'm in the Christmas…read morespirit!!

From start to finish working with team was great. I initially called to have Christmas lights…read moreinstalled. I received a quote, and had two gentleman come out. They were prompt, knowledgeable, fast and professional. House looks very festive and I'm sure I'll be a returning customer with some of the other services they offer. Great job!

First Wilson's was responsive and professional. They cleaned inside, outside and screens. It was…read morea little more than I was planning to pay but I was so happy with results that I will schedule with Wilson's for regular cleaning.

They never showed up. When I inquired by text about an hour after the arranged time, it went…read moreunanswered. I phoned, and got a message saying voicemail was full. I waited 2 hours, then went out. Got home, emailed asking what happened. I have yet to receive a response. They wanted $200 to do a couple strips of lights on a 2400 square foot house. That is just the installation - I already had the lights and clips.

Do not EVER contact these people. I booked an install on Nov 24th 2018 for Dec 3rd at 9:30am (the…read moreearliest they claimed was available). I confirmed on Dec 2nd and they said, yes, they will be there. They never showed up. Left text messages (as voicemail box was completely full) asking where are they? Got a text back 1.5 hours later saying their schedule got mixed up. No explanation as to why, just that now the earliest they could come is Dec 7th. After I complained that they confirmed me for Dec 3rd and it was now too late to find others, they rescheduled for for Dec 5th afternoon. I called on Dec 5th to confirm and was told they were on their way. No one showed up. No text, no phone call, nothing. Sent a text Dec 6th asking what happened. Told them they truly run a horrible business. Will never contact them again and I highly recommend that NO ONE ever do. Just awful.