Over the past month, I have visited Lakeland Lawn and Garden, Home Depot, Lowes, Garden Works, and Callaway's Yard and Garden retail stores. Over the past two weeks, I have visited Callaway's Yard and Garden three times and unfortunately my experiences have been consistently disappointing. During each visit, I was never greeted or acknowledged as I pushed a cart around the outside perimeter. The employees seemed uninterested in assisting me. I felt like the invisible woman and stated that each time when the employee wrote a ticket for my plants. I got the same response about the number of people working. Today, one female employee walked past me four or five times and never opened her mouth or acknowledge my presence. I informed the cashier about the issues regarding customer service and staff professionalism. He became defensive and stated there were only two people working. I replied, "It doesn't cost anything to say good morning no matter how busy you are." A female behind the counter, stepped in and said she would have a conversation with the manager. My comments clearly offended the ticket writer and cashier. I am the customer spending money and have the right to be offended. Callaway's Yard and Garden has a good reputation but after three visits and receiving the same treatment each time, I question that reputation. I hope you take my feedback seriously and make the necessary improvements to ensure that all customers are acknowledged and feel welcome in your store. read more
