I want to recognize Nancy Hernandez…read more She helped me to arrange my parent's cremation.  Nancy took the time to educate us and provide some great tips! I was so impressed by her that I then decided to come and buy for my husband and myself. I live in the Bay Area and would definitely recommend Nancy; she's worth the drive. Gracia Nancy Keep up the great job and continue to be a humble and loving person. Con mucho cariño Lupe Rubio

They gave my husbands remains to his sister, After months of trying to sigh the new contract. lied…read moreabout when he was cremated and given away, They denied his sons the closer they needed to carry out their fathers wishes, But said sorry, knowing he was still in their facility with to be cremated, Because they didn't want to refund my sister in law the money raised for his final exoenses and the hospice donation. They gave me 2 choices 1 us give sister in law remains and oayy 152.00 bs,ance or I get ashes to carry out his wishes and I lay the entire 3500.00 bill, So I said it wasn't her money it was donated. long story short they said he was cremated and given away .

Thanks again so much for helping me through the hardest part. I am very pleased with Mikes help…read moremaking our mother's design for her stone beautifully. Grateful for passionate people at the Madera location. .

If I could leave 10 stars I would and it's all thanks to the amazing experience my mother & I had…read morewith Mike. He is admirable, outstanding, & truly a talented professional graphic designer. There's not enough people in this world with good morals & ethics, especially in the workforce. Mike is a walking, breathing, living being of morals & ethics - if only there were more folks like him in this world! He is caring, attentive, patient, understanding, creative, organized, and so much more. I can't thank him enough for all that he's done & the exceptional service he's provided holds so much value that it's made such an impact on my experience. So much so that I had to write this review. Rico's did a great job hiring this young men and I hope they treat him right because he's one in a million! I just know he's parents raised him well and I'm honored to have had him work on my father's headstone. Thank you Mike!

normally don't leave reviews, but I feel families deserve to know what kind of experience they may…read morewalk into during one of the hardest times of their lives. Unfortunately, our experience at this funeral home was beyond disappointing. There were flies all over my grandmother during the service, which was extremely disturbing and heartbreaking for our family to witness. The building itself was hot and uncomfortable the entire time. The staff was not welcoming, compassionate, or attentive in any way, which is the bare minimum when working with grieving families. The restrooms were dirty, there were crumbs already on the floor when we arrived, and the overall cleanliness and upkeep of the building was unacceptable. The carpet is literally lifting in areas, making the place look run down and poorly maintained. They also only had one small TV for the service when multiple screens or at least one larger screen would make much more sense for families and guests trying to participate in memorials. This place does not reflect the care, respect, or professionalism that loved ones deserve. Families are paying a lot of money during emotional times and should receive a clean, respectful, and comforting environment. I would not recommend this funeral home to anyone. Please save yourself the disappointment and choose a place that will truly honor your loved one properly.

Do not use this funeral home! I was debating on posting this & even emailed the funeral home & gave…read morethem enough time to remedy this situation but it seems like the Winkley family does not care about performance, service or professionalism. All Faiths Funeral Home was extremely unprofessional on the day of my mom's services. The owner tried to give us crucifixes as an attempt to make up for the following situations, but it doesn't suffice. From the moment I walked in, I noticed that the funeral pamphlets were not on the table, despite prior discussions. When I mentioned this to Tonia, she replied that she had to pick up a "dead baby." This was not only unprofessional but made it seem as though my mother was not a priority. After the pamphlets were printed, they contained errors - the date of her passing was incorrect. I had to make several calls to the office, and after 45 minutes, they were reprinted. However, they were still wrong. We had requested the pallbearers to be listed instead of the internment information, and this was not done. Additionally, I struggled to find anyone to help with the TV and slideshow. Fortunately, I have some IT knowledge and was able to manage it myself, but once again, this was a service failure on their part. The casket emblems, which were supposed to be on the casket, were missing until I brought it to Tonia's attention. Even then, one of the emblems was incorrect. Moreover, the announcement upon my mother's entrance to the Funeral Home had her birthdate listed incorrectly. The final issue, which was perhaps the most concerning, was the leaking of embalming fluid. We were never notified about this issue, and if it was a problem that morning, as Tonia mentioned, we could have opted for a closed casket. Instead, we proceeded with an open casket, and several family members inquired about the embalming fluid. The lack of communication regarding this issue was extremely disappointing. I felt like I had to manage the entire funeral service myself, which was incredibly overwhelming during such an emotional time. I was unable to properly grieve because I had to constantly coordinate and address these issues. All Faiths Funeral Home had more than enough time to prepare, as my mother had passed three weeks before the services. The lack of professionalism demonstrated on one of the most vulnerable days of our lives is deeply upsetting. When we chose All Faiths Funeral Home, we were reassured by Tonia's sincerity and felt confident that we would receive the support and services necessary. We trusted her & All Faith's Funeral Home with our mother's care, and unfortunately, we were let down. Previously, the funeral home had a poor reputation due to legal issues, but with the new ownership and name, we were hopeful for a fresh start. Sadly, the unprofessionalism shown by Tonia and her staff on that day has shattered that confidence. It's difficult to imagine recommending this funeral home to anyone, given how my family and I were treated. It's disheartening to feel as though my mother was just another name or number on their books. If you truly care about your loved ones do not bring them here. Seems like Smith Manor only had its name changed to "All Faiths Funeral Home"...

Peaceful - saw deer during our visit. Peaceful surrounded my mountains . No road noise . Lost of…read moretrees

The people at Palm Memorial offered the absolute best quality service for our family at our mom's…read morefuneral. They were very accommodating and kind. They helped make our most difficult times of mourning and loss easier to deal with.

In advance of their death, my parents bought policies at Palm Memorial - Sierra Chapel to both make…read morearrangements and pay for their passing. When my Dad died, eight years ago, this Oakhurst funeral home did everything within their power to make a heartbreaking process as painless as possible. My Mom survived my Dad, but struggled with memory issues. We moved her in with us in San Jose to help her. Her care later advanced to a memory facility and, very recently, she too passed. Our policy, purchased in Oakhurst, we were assured, would be honored by a local affiliate. Unfortunately, when we I contacted the San Jose funeral home affiliated with Sierra Chapel, they dismissed the policy's mandate and did not honor the transfer. I was told that I would need to pay thousands more to accomplish what my parents had so thoughtfully laid out. Not knowing what else to do, I contacted Palm Memorial - Sierra Chapel. There I was assisted by first Lisa, and then Jack. They challenged the San Jose facility to honor our claim, and did not rest until they accomplished just that. They had nothing to gain from this, other than to help in our hour of need. I recommend Palm Memorial - Sierra Chapel without reservation. They work tirelessly and selflessly to make sure that the impossible task of putting a loved one to rest is met without any additional burden. They are kind, considerate, and upstanding. I will be forever grateful for the service they provided my family.

Michael gives the best service and his really nice to the people. Hi do anything to help youread more

Went to Chapel of the light because it was highly recommended by a family member. Upon arrival…read morethere, we were met with a "surprised" look on the gentleman's face at the front desk. We let him know that we were there to make arrangements for my uncle who had passed a couple of days before. He asked if we had an appointment and we informed him that we were told by the receptionist who answered the phone that walk-ins were ok, he informed us that that was incorrect but he would try to locate someone who could meet with us. The gentleman then called to the back to verify if someone was available to help us. After waiting in an overly warm, gnat and mosquito laden waiting area for more than 30 minutes, we were escorted to the back office by Matt. Matt was condescending, rude and spoke to us as if we didn't understand what he was saying and couldn't afford the services he was offering. He kept looking at his watch as if we were wasting his time. At which point, I started gathering my things to leave because I will not stand for someone treating me as if we don't belong there. I stopped listening to him after a couple of minutes but gave my family member time to ask questions and to find out more. The absolute second we left out of the building we both looked at each other and decided we were never coming back because of overall feeling of not feeling welcome by any staff we encountered that day and Matt, is the absolute nail in the coffin for us deciding never returning there again!