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    Phipps-Dale Funeral Chapel

    5.0 (2 reviews)
    Open 8:00 am - 5:00 pm

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    9 months ago

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    Angels Cremation and Burial

    Angels Cremation and Burial

    (4 reviews)

    We had an unexpected and tragic death in our family in July 2025…read more The entire staff at the Angels agency in Tulare were exceptionally caring. I had to handle this task from 200 miles away and I am grateful to have chosen this group. Elizabeth took my early morning call and was very compassionate. She guided me through the steps to get my sister cared for with professional grace. From the first call to the home delivery of her ashes, all the staff were efficient and kind. I have worked for an excellent hospice for 20 years now. I am well aware of the standards of cremation and burial agencies. My expectations were exceeded with the staff at the Tulare location.

    I lost my daughter January 21, 2026. I chose this company because a hospice nurse recommended. This…read morewas a my experience. They picked her up at 7am. The two gentlemen were amazing. They called me at 7:30am for payment. The lady told me she'll be ready in three days. I called back and a gentleman answered, I asked him when can we say goodbyes. He said it'll be $300 more and in two days time. He said he'll have someone reach out to me for the date and time. I waited all that day and the next day and no phone call so I started calling after 2pm 3x that day and no one answered. I called repeatedly for the next two days drove to their," office ". Long story shot, three weeks and few answers phone calls with them saying waiting on state licensing. They cremated her before we got to say goodbye. I went to pick her up on February 13, 2026. Yes they gave me a refund and an urn but still to this very day I feel like I failed my daughter. I wish I had never took the recommendation from that Nurse. I do not recommend this company. The receptionist is so so rude.

    Salser & Dillard Funeral Chapel - Entrance

    Salser & Dillard Funeral Chapel

    (22 reviews)

    First, I was sad to see the reviews of bad experiences some people had during their time of grief…read more My uncle passed recently and my mother and I met primarily with Christine who was great from the beginning. She was patient and comforting with my mother and assisted me with navigating through the process of laying my uncle to rest. On the evening of the rosary and day of the burial, Nate from Salser & Dillard, was great. He and the other team members were helpful and attentive. Everyone from the ladies at the front desk to the ushers at the rosary were friendly and professional. I would highly recommend Salser & Dillard to anyone in need of a funeral home. I just can't thank them enough!

    May 2025 A Compassionate, Respectful, and Seamless Experience During a Difficult Time…read more-Planning my father's funeral was one of the most emotionally difficult moments of my life, but Salser & Dillard Funeral Chapel provided compassionate, respectful, and professional support from start to finish. I worked closely with Christina, who guided me through the funeral planning process with grace and empathy. She listened patiently to all my questions, comments, and concerns, and made sure I understood each detail before making any decisions. I appreciated how she respected my privacy and never made me feel rushed or pressured. Every change I requested was communicated clearly, and I felt truly supported throughout the entire process. I was especially grateful for the private time I was given with my father in the days leading up to the service something I will never forget. On the day of the funeral, everything went exactly as planned. Frank was incredibly kind and personable, helping ensure the service flowed smoothly and on schedule. His presence and professionalism brought a sense of calm to what was otherwise a very emotional day. Following the service, we moved directly across the parking lot to the reception venue, where I worked with Jessica as our event coordinator. Jessica was outstanding she helped plan every detail of our potluck reception, offered thoughtful suggestions, and made sure the space was beautifully arranged. Her professionalism and warmth were evident from our planning meeting through the day of the event. I was very pleased with the overall package we selected and the quality of service provided by both the funeral chapel and the event venue. During a time of deep sorrow, Salser & Dillard gave me peace of mind and allowed my family to focus on honoring and remembering my father. I am truly thankful for the care and support I received from the entire team.

    In The Light Urns

    In The Light Urns

    (73 reviews)

    I wanted to find a hearts for my daughter's ashes to place in my grandsons' (age 15 & 12) Teddy…read moreBears, per the older's request. I had not read reviews prior to ordering and was a bit concerned when I did. They arrived yesterday and I AM SO PLEASED! They are lovlier than I had imagined and perfect. Telephone communication was easy and service & delivery was exactly as promised. I am pleased with the product ... except the engraving of my daughter's name on the back of the heart is faint. I plan to "upgrade" and order a necklace for myself and am excited to do so. I will ask if they can do something on the engraving to have daughter's name be less "faint" .

    Please do not order from this company…read more Their lack of compassion, accountability, and customer service during one of the most difficult times in my family's life was extremely disappointing. I ordered a custom urn for my infant granddaughter and paid for second-day shipping so it would arrive in time for us to receive her ashes. This was incredibly important to my daughter and our family, and I gladly paid the additional cost to ensure everything was ready when needed. Unfortunately, when the urn arrived, it was broken. Because of the time-sensitive nature of the situation, waiting for a replacement was not an option. I had to immediately find another urn locally so my granddaughter's ashes would have a proper resting place. I emailed the company photos of the damaged urn and requested a refund. Not only was there no apology for the inconvenience and emotional distress this caused, but there was also no consideration given to the circumstances. I was told the damage was a transportation issue and that they could only offer a replacement because custom urns are non-refundable. At no point did they take responsibility for what I believe was inadequate packaging. More importantly, they showed no empathy for a grieving family dealing with the loss of an infant. By the time they offered a replacement, I no longer needed one because I had already been forced to purchase another urn locally. I understand that shipping accidents happen. What I cannot understand is the complete lack of compassion, accountability, and willingness to make things right. If customer service and being treated with respect during a difficult time matter to you, I recommend taking your business elsewhere.

    Phipps-Dale Funeral Chapel - funeralservices - Updated September 2026

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