This hotel is a disgrace. We booked what was supposed to be a 2 queen room with handicap accessible shower. After checking in and being sent to the 15th floor with my wheelchair bound mother, I found the shower was not the "roll-in" shower we were promised. After venturing back down to the first floor the front desk person on duty (who bless him tried to be helpful) wasn't aware of what rooms were available that could accommodate us. He eventually put us in a suite on the 7th floor. Sounds like an upgrade right? Nope. After getting mom settled, and letting her shower, I realized there was only one bed. There was also a sofa bed. Greaaaaat. The sofa itself was filthy (see photos), and the mattress itself (see photos) was worse. I also tried to get a cup to get water to give to my mom to take her medicines and the cup (see photos, admittedly hard to see) looked like it had water staining on it. I've contacted Choice Hotels about this horrible experience, but haven't heard back. I did however get an email asking how my experience with Resolution Specialist MJ was. So that's nice, no one contacted me, and they pretended that they did (see photo). I don't know how this place is allowed to operate. Stay far away from this place. Far Far Far Away read more

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Stayaway - Room was dirty upon checking in - hair balls on the floor of the shower and a curly hair in the cup - Room was booked from Tuesday to Friday, Thursday morning i got a housekeeper and another staff member asking me to leave and another phone call from the front desk asking me to come down and book another night, after calling hotel tonight they then returned my call to tell me it was their mistake - Ordered Grubhub and it was delivered to the front desk (Imani) and they had my name and room number, no call and when I asked Imani when it arrived she said it was there for 10 minutes (sigh) - Here is the kicked I needed to borrow a pen and Imani said we had to use the pen at the desk and that I could not borrow it. Not good... Edit I approached another person later tonight and he gave me a pen no problem now I am thinking Imani is racist.. the person I talked too said their is no policy to keep the pen at the front desk and I was even able to take the pen with me to the room read more

I was pleasantly surprised with this hotel. We were looking for an affordable option to stay during Christmas time. The location is great and the price was very reasonable. Being on the less expensive end, I didn't expect much, but was very pleased. There is no onsite self parking but the valet was friendly and helpful and took care of parking for us. The hotel lobby is on the second floor along with a bar. There is also a rooftop bar here, which we did not get a chance to check out but seemed popular. There's a balcony on the second level you can have a drink on or just walk out to get fresh air. Our room was very nice. Typical smaller city hotel style but updated and clean. The bathroom was large, Bluetooth speakers around the mirror, and the room was perfect for our needs. We were on the 12th floor which gave great city views from our window. The hotel was on the smaller side which I prefer and overall, I would definitely recommend staying here. I'll be going back. read more

I stayed here for two weeks during the spring. I was excited to visit Philly and found a great hotel to stay in. The prices here were surprisingly affordable compared to the surrounding area. I was able to check in easily on a Monday. You enter through the ground level but had to go upstairs to the lobby. They have a restaurant and bar available if you are in need of nourishment. The staff guided me through the different offerings at the hotel. There is a snack mart with items for purchase. They offer free coffee in the morning with breakfast for an additional charge of $20. My first week I was on the 12th floor. It is almost like a studio apartment. You have your bed in one side and a table and fridge on the other. The bathroom was very spacious and provided everything I needed. It had great views of the city street. You also are facing directly at the hotel across the street which makes it slightly awkward if you have your blinds open at night. The bed was very comfortable. I enjoyed having a large table where I could set up my laptop and work easily. There was a microwave and fridge which provided me with storage for my food when needed. The second time I was put on the fourth floor which gave me a side view of the parking lot which was not as exciting. I did not try the food there but I did come down for daily coffee. I didn't want to spend five or six dollars every day going out for coffee. Fortunately, they had free coffee here. It was not the greatest in the world but it had caffeine. That was all I needed before heading out for the day. I did check out Attico Rooftop one night for happy hour. They do have drink and food specials available. During the weekends I assume everything gets crowded with party goers. Both weeks I was there they had weddings occurring. There is a large venue down the street so I assume everyone comes back here after. Overall, this is a great hotel and I will come back again. read more

Cambria Hotel - Hotels Near Me - Philadelphia, Pennsylvania

I've generally had really good experiences with Cambria hotels, but this one in Downtown Center City was a bit of a let down. At check-in, the credit card swiping machines weren't working at the desk. My family and I had two rooms booked for the night, and the woman checking us in gave my two family members for the first room a room that was actually already assigned to people. They got upstairs, held their card up to the door, and ended up walking in on a mother + daughter who were already in the room. Definitely not a great way to start a stay! The rooms themselves were off-putting. Glass in/around the bathroom didn't seem cleaned well, the bedding was dirty (turned down the comforter and almost seemed like someone had been in the bed with their sneakers on and it hadn't been cleaned/the bedding hadn't been changed), and I moved some pillows on the lounge furniture in the room only to find they were covering a really large stain... so that was pretty gross. For the cost of the room - and the $70+ valet(!) for the single overnight - I expected a lot more. Staff weren't especially helpful or pleasant (legit acted like they didn't really want to be bothered). Only ended up in this hotel because a friend of my mother's stayed in it recently and had good things to say - so my family and I decided to try it too. I've stayed in much better hotels in Philly though - and in much better locations. This wouldn't be a place I would recommend. read more

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Hey friends! I discovered this hotel on my travel agency site and it came highly recommended. Here's some of the pros and cons of Cambria Hotel: Pros: Beautiful views from rooms on the 15th floor Friendly Staff Rooftop Restaurant attached to the hotel 24/7 Mini Mart in the lobby with snacks and toiletries for purchase Bluetooth mirror in the bathroom Service dog friendly Walking distance from many attractions, restaurants, bars and Reading Terminal Cons: -No onsite parking. Parking is at your own expense. Valet, street or garage parking. I'll definitely would return for a stay at this hotel. Enjoy your stay read more

Cambria Hotel - 15th floor view - Hotels Near Me - Philadelphia, Pennsylvania

I booked this hotel because of it's proximity to the theatre and other places we were going in Philly for the weekend. Thankfully, everything we had planned was in walking distance from us so we appreciated the location. Our room was really nice but the ONLY thing we would say is the bed being in the middle of the room the way it was kind of made the room seem much smaller. The bed was comfortable, though and it felt good to get good rest while we were there. The shower was also interesting. There's only one side of glass and no door to close. The water pressure was great but I wish the shower had a door. The room was pretty clean but it seemed as if it was empty for a while before we got there because there was some dust on the furniture. I would say that my BIGGEST complaint was the lack of elevator quickness/availability, etc. The elevators were very, very slow and because of that people would pile into the one elevator that showed up. Additionally, if you come back to the hotel after a certain time one elevator is specifically for the rooftop bar so that put us down to ONE WORKING ELEVATOR to get to our room on the 11th floor. There were ALWAYS many people waiting for the elevator so I would encourage the hotel to work that part out. Sadly, having had knee surgery, steps aren't something that's easy or efficient for me right now. At least not up to the 11th floor. The registration desk was on the 2nd Floor so if you're tired from traveling and just want to check in, know that you'll have to wait for at least 10 minutes for an elevator. That might not seem like a lot but when you've been traveling and all you want to do is get into your room and relax, this part can be frustrating. Overall the hotel was really nice and we enjoyed our stay for the most part. read more

I think this is a fabulous hotel. For one, the location is great. The staff here are very friendly and helpful. They also have a rooftop bar. The rooms are spacious, we had a great view of the city. We were able to see the Independence Day fireworks from our room. If I had to deduct a star for anything, it would be for the bathroom lighting, I would probably bring a lighted mirror. Other than that, I had a great stay. read more

Very very beautiful hotel. The front desk + valet are very lazy and inattentive. The revolving door is inoperable, instead of tell you or putting a sign up, they are too busy on their phones to tell you anything at all. Check-in was smooth, the rooms are beautiful and have ambience lightning. Great to set a mood, awful if you actually need to get dressed or do makeup. The lights are very very dim in the bathroom. Rainfall showers, not black girl friendly at all. Iykyk* The walls are paper thin so you will hear everyone else's conversations. I probably won't stay here again. read more

Location is ok but the room and common areas were dirty. Not family friendly/safe feeling. read more

Cambria Hotel - Headboard very dusty - Hotels Near Me - Philadelphia, Pennsylvania

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2nd visit here was just as good as the first. Hotel staff is super friendly. Check in was a breeze. Room was spotless and comfortable with a nice city view. Price can't be beaten for downtown and you're within striking distance of the stadium and south st. There's also a ridiculously good kebab truck on the corner that doesn't seem to have a name but it's crazy good. read more

Overall very clean well kept spaces. The bed was comfy and the shower nice and hot. My only negative was that the safe was locked upon arrival and I didn't have the time to request it be opened. So I took my chances leaving valuables in the room. Al went well fortunately. Upon checking out we were able to store our bags to pick up later, which was a much appreciated service. They also provided infused water in the lobby which was also a nice touch. read more

Was treated badly when they overbooked my reservation. Had confirmation and an email from the Cambria and they would not take any responsibility at all. Totally unacceptable read more

Unfortunately, this place fell extremely short. The staff were unprofessional, making advances at me multiple times throughout my stay. The sheets in my room were dirty and stained. The toilet ran all night long. My calls and inquiries for new bedding and maintenance went unanswered. I was forced to lay towels down on the bed due to the dirty bedding. Management (Steven Tyson) only reached out to me after I completed the online survey and even that was a hollow apology. I was not offered a refund or any other form of compensation. Terrible service. There are plenty of better hotels in the area. read more

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We stayed here as a friends wedding was around the corner at The Lucy. The hotel itself is very nice and well decorated. I also really like the vibe of it. They have beautiful staircase that leads to the lobby. The lobby itself has a gorgeous fireplace and comfortable seating. The rooms are comfortable and big. The bed was also very comfortable. I was disappointed by 2 things in this hotel: The staff/service & the cleanliness. Staff/Service: Everyone always looked annoyed in general. I only dealt with the staff while checking in. We were the only ones there and she was checking her phone and barely acknowledged us. She also just looked annoyed that she even had to help us and I didn't understand the behavior especially for what we're paying. We also weren't making any demands, we were simply just checking in so it made no sense. The hotel did not have our room type ready so they did at least comp us and let us check out late, 1pm. The issue, no one communicates and someone walked into our room without even knocking at 11:30 in the morning the day of check out. This is definitely not something I expect at any hotel. Cleanliness: Our bedroom was fairly clean, no issues. However, our bathroom had hair on the shower walls and even when we had housekeeping come again, the hair was STILL there. When we sat in the lobby, the carpet was stained and there was some trash on the drum tables. We got to the lobby pretty early in the morning so it couldn't even have been previous people sitting there who created the mess. Location: It's pretty central to many things and public transport is right outside the hotel so that makes getting around without a car easy. Parking: Overnight parking at the hotel is very expensive. There is a garage across the street that's $10 cheaper and around the corner there is a garage that's $20 cheaper. Both garages were so close I definitely think it's not necessary to park at the hotel. If you found this helpful follow us on Instagram: @TheShahLALand read more

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I'm going to be perfectly honest when I say I'm over hotels no longer offering housekeeping. If you're not going to clean my room then at least have the decency to have it be presentable for when I check in. The Cambria misses the mark on so many levels. There's a questionable spot by the bed on the floor that I'm hoping is not someone's bodily fluids. There's a hole in the bath towel. There's a stain on the headboard. There's a stain in the toilet. You get the idea. The location is great but that's about where it ends. My husband and I stayed here for the Philly half weekend and although the lobby is nice the rooms are seriously lacking upkeep. Did I mention the spotty Wi-Fi? I expect better from a hotel if this price range. Oh, and the coin laundry is $5.75 to wash. No change available at the front desk. The front desk staff was super helpful and directed me to a coin laundry. read more

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The hotel lobby is on the second floor, there was a long queue for check in due to understaffing issues. Got in to a icy cold room and had to turn the heat up. Attempted to hop in the shower but the shampoo and the bath soap was none existent. The housekeeper did not restock the soaps. I also had problems getting the sink to drain, the toilet seat wasn't positioned right and was lopsided. I also believe the staff did not put clean towels since there were so many stains on most of them. They did not change the bed sheets either because there were multiple strands of different colored hair on the sheets when I pulled off the cover. Overall the cleanliness of the hotel is 1/10, the wait to get checked in is 2/10, and the amenities here are 2/10. It's a great location to be in the city but I wouldn't really recommend staying here. I also stayed on a weekend, there's a club bar upstairs near the top floor and I can hear the music blaring outside my room. read more

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The man, his name is Matthew, who worked today, December 6th, didn't want to give me my package, which arrived at the hotel in my name. I asked him to check if any packages had arrived. He didn't check and said nothing had arrived today. The woman who worked with him today said she'd go check and found my package. Two days ago, I contacted with Matthew and my package was lost. This is the second package this man has refused to give me. He told me to check out of the hotel. That's how they resolve the issue: when he's caught committing fraud, he tells me to check out of the hotel! read more

It was a very busy hotel . The amenities were nice with a good patio and nice location. The room was just ok- the bed was in the middle of the room and it was noisy. It was clean, but felt old. Coffee maker didn't work. Will look for different hotel when I go back read more

We enjoyed two nights at Cambria hotel. The room was spacious and clean. The staff was friendly and accommodating. They let us check in early and they held our bags for us after checking out. They gave us recommendations for things and places to go to in the area. Good location right in the middle of center city, with a beautiful view of the town hall. read more

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We stayed 1 night, passing through, to see the sites. There is a beautiful view of the city hall at the end of the street. We pulled up and had to go inside to get a valet. ($66 per night, btw.) Gathering our things, a gentleman asked if we were checking in, showed us to the automatic, rotating door, and brought us to the lobby on the 2nd floor to check in. There seemed to be some chaos at the desk. The person checking us in was helping the next person before finishing with the first. She also did this when we checked out. She would tell the person she was helping to wait and then take the next person. Its didn't make sense and came off as rude. She didnt tell us we had to scan our room card on the elevator. Thankfully, a kind employee on the 3rd floor (we couldn't get above the 3rd floor) told us to scan our card. Finally getting to our room, it was clean and cool. A king bed which was pretty comfy, a bench along a window, and a desk/kitchen area. Everything we needed. The view wasn't great, but we didnt expect much. The bathroom had bluetooth speakers for the shower. The shower, however, did not have a door or curtain. There was half a glass wall. It seemed enough, but upon showering, half the bathroom got soaked. Towels had to be left along the opening of the shower. The hotel is located close to the theaters and plenty of restaurants. Only about a half mile walk to Magic Gardens and Independence Hall. There is an awful stench around the street outside. We thought maybe its was just the construction around the corner, but it seemed to be everywhere we went! Its was quiet enough. There is a restaurant on the lobby level. There is also a rooftop bar, whoch must also be a nightclub on the weekends. Friday night there was a line and bouncer at one elevator, checking IDs. Upon checkout, texting the valet for our car did not work. When we left we had to wait a bit for our car. The valets were very helpful, otherwise. read more

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This hotel has a great location in Center City. Plenty of parking garages around so you can avoid the $64 a night rate the hotel gets you for. The check in process was a bit delayed and it felt like everyone was lumped on top of each other. Just seemed so disorganized. Also, housekeeping could pay a bit more attention to detail, just some minor things but I expected more. All in all a great stay, would stay here again, $166 includes taxes and fees through booking dot com. read more

We enjoyed our 1st weekend at Philly at this hotel! On the strip of the Arts area it was nearby a lot of great restaurants, the Reading Terminal and more. We stayed in the corner room with had beautiful views and was VERY spacious. The heat took a long time to warm up, floors were still cold, and bathroom but overall a wonderful stay-just bring slippers if you don't like cold floors! The shower is huge but doesn't have a door to trap the warm of the water in so you'll feel the coldness from out of the showers which is uncomfortable for some. Room had a Keurig, pods, and all you need to make some coffee and grab some ice. A mini fridge below which is great to store any leftovers, drinks, you name it. Dining table great for takeout especially during these times where some restaurants aren't dining in yet or if you don't feel comfortable dining in yet. Bed and overall room was super comfy and spacious. We had a great stay and look forward to coming back one day! read more

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We stayed at the Cambria one night while visiting Philadelphia. It is right downtown and only a couple of blocks from city hall and about a half mile walk from independence hall, liberty bell, and reading Terminal market. There is valet available if you are driving we utilized all the public transportation throughout the city. The hotel has plenty of amenities including a lobby bar, rooftop bar, and a full gym. The gym had plenty of weight machines and free weights as well. You do have to scan your card at the elevator. The room was decent and the bathroom mirror had Bluetooth so you could connect your phone while you are getting ready. The lobby was very nice and we didn't have any issues checking in and out. A recommendation from me due to the proximity of where everything is at and the device that we got. read more

It was a spacious room, and the front desk reps were great, especially the gentleman from the overnight. However, they didn't leave us with much toiletries... I had to call them for them, and even then, they had us waiting for at least half an hour. The checkout process was smooth. read more

Avoid at all cost!!!! Booked property with a third party site for a 1 night stay to experience Christmas Town in Philadelphia. Traveled 3 hrs with wife and daughter only to be told the parking is inadequate and unavailable. Valet attendant informed me on arrival there's currently no availability for parking at this time. Property suggested there should be parking available in self parking close by. After trying to find parking for over an hr in the self parking garage with no success. I contacted Customer service for assistance and a solution to the inadequate parking for traveling Customer from out of state. Customer service was unprofessional transferring me from one person to the next. Once I finally was connected to someone after having to call several times. Customer service would not grant my request for a cancelation and refund. Customer service stated I would have to contact the third party for the request. After another 30 mins of trying to find parking with no success I revisited the property. Once I returned to the property my request for a cancelation was granted by the property however refund was depending third party site to receive cancelation from property to receive funds. Endured 4.5 hrs of travel to have the worst Christmas experience in my 40 yrs of life. I will never book a stay at a Cambria property. read more

This has been, without a doubt, one of the worst experiences of my entire life. From the moment I walked into this hotel, I had to wait 30-45 minutes just to check in. The hotel is disgustingly unclean, and despite all the bad reviews, I had no choice but to stay there due to a last-minute trip. The customer service is absolutely horrendous. To make matters worse, they accidentally charged nearly $1,700 to my card, which caused me to be late on my rent. There is zero accountability. No one is ever available to speak with when you call. I had to call customer service more than 10 times before they "accidentally" gave me the manager's contact information, but I've yet to hear from them. It literally took 45 minutes to get clean towels, which is unacceptable. This entire experience has been a nightmare, and I sincerely hope no one else is treated this way when they decide to stay here. read more

The good: The location is mighty convenient right in the heart of downtown Philadelphia. You're within walking distance of a lot of great restaurants and sites to see. The room was clean and the beds comfortable. Plus, the noise of the outside world was barely heard. The staff was nice and knowledgeable. The one who's checked us in gave us the name of a great place for cheesesteaks - that wasn't one of the famous ones everyone praises. Their mini store had some variety that was okay enough when looking for a snack. The bad: Valet parking for each night is $45. It is certainly not the worst deal I have come across (that's stil San Francisco at $65 a night), but it's still a bit steep. That's a minor quibble because it's expected in a big city, especially a touristy one like Philly. The website I found advertised daily breakfast. But when asked about this, the person behind the counter looked at me as if I had two heads. There was, attached to a hanger in the closet, a list of prices for laundry service. I had a question about it, so I asked the desk: again greeted by the look as if I had three heads. The prices in the mini store were astronomical. I know they mark things up, but it was out of hand. $6 for a frozen lean cuisine dinner is appalling. The only incident we encountered was a maid who tried to get in our room around 5:30 pm to clean because she mistakenly thought our room was empty. But that was taken care of easily enough and she was apologetic. I honestly didn't even get to see her face she backed out so quickly. read more

Cambria Hotel - Our view from the room... - Hotels Near Me - Philadelphia, Pennsylvania

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I stayed in Philadelphia during the global pandemic part 1. When I had an extended weekend due to the Labor Day holiday I knew that I wanted to try and do something despite Covid-19, while keeping over-the-top travel off of the itinerary. So I decided to use my 4 days visit my old stomping ground of Philly for the first time in five months, catch up with some friends that I haven't seen in a while, and revisit what old favorites I could while trying some new spots. I also knew that crashing on the couch of my South Philly cousin would get old after a couple of days, so I took to Priceline to see what steal of a deal I could find for a couple of days and was instantly sold on the mystery one that brought me the Cambria for a couple of days. And during that time it went from being a complete mystery to being one of my better, comfortable, and cleaner hotel stays despite the uncertain pandemic going on. Given that it's Covid-19 times a number of the amenities were understandably limited, so I'll save speaking on things like their fitness center and rooftop lounge for another review. Since I had places to try and friends to catch up with I also didn't bother with trying their connected restaurants which were still open for at least outdoor dining and takeout at the time. But the main thing to talk about is the room which was beyond worth the discounted price of staying a couple of nights in! The king-size bed was extra comfortable, the room had plenty of places to lounge and charge my electronics on, the room was HUGE for a hotel one, and the walls were also funky artistic enough to match up with my style. The main event by far too was the large bathroom which had a Bluetooth mirror that you play your music off of, and a shower that could easily fit 3+ people (if that's what you're into). Quality service is a tough thing to gauge during pandemic times for understandable reasons. But the staff that I encountered and spoke with were friendly and helpful despite these weird times. And it was good to see things like hand sanitizer readily available on every floor and elevator that I was on. If I come across Cambria as an option for a discounted stay post-Covid-19 I'd absolutely jump on it. But I'd also consider a fully paid stay given the rooms, location right on the center of Broad Street, and plentiful amenities to enjoy and take advantage of on a non-pandemic day. read more

We checked in and the room wasn't ready so they supposedly gave us an upgrade with a view. The view was of the parking lot with some tall buildings behind the parking lot. We were three in the room and we only had towels for two guests. One of the beds had no sheet. My sister went down to inform them and they gave her sheets at )200 a night she had to fix her own bed. Horrible there isn't any quality anymore. The consumer just has their money stolen from them. Awful will never use this hotel again. Very poor customer service. I had to give one star to post but it should be zero stars. read more

After a dragging two suitcases what seemed like mile from the train station and finding our hotel, I was bushwhacked. When we entered, a gentleman let us know the lobby is upstairs. Up the elevator we went and opened up into a very chic, modern and well appointed reception/lobby/bar area. Warmly greeted and welcomed, the check in process began. Everything was in order and the very kind manager offered us an upgrade to a corner suite. FTW, complimentary no less. Our room was on the 23rd floor and had a great view to a huge mural and the Outfest Festival down below. The room itself was lovely. We had a fridge, microwave, desk/work area and very comfy bed. The only thing we missed was more coffee which we call the front desk and had some delivered to us. During our stay, it was quiet and we didn't encounter any water pressure problems as some other guests have commented on. The wife loved the Bluetooth enabled mirror that she could sync with her phone to listen to music while getting ready to go out. Downstairs again, since we were starving, we grabbed a seat at the bar got a couple of drinks and nibbles. There is a balcony with table service and great people watching from above. Especially during the festival. Bartender was friendly and knowledgeable. The appetizer of Charcuterie (17) was decent, bread was a tad stale and when we requested if they had anything else like chips or something they happily provided them. The lobby area also has a little deli, snack shack like area. Excellent mid night munchies, sweets and such. The only item I would request is perhaps some cutlery in the room to use when you grab a bite to bring up to your room. We would absolutely return. The location is in the heart of the city within walking distance of many great restaurants and city sites. The staff were all polite and cheerful folks. Which is nice to see. read more

Cambria Hotel - Hotels Near Me - Philadelphia, Pennsylvania

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Halloween weekend 2020 was my first time visiting Philadelphia and the Cambria hotel did not disappoint me. Checked in on Friday afternoon and it was a very smooth process. I stayed in the Corner Suite and it was very spacious and clean, with a perfect view of the city with wrap around windows. The bathroom mirror has bluetooth for you to connect your phone to play music. Our room was missing the bluetooth passcode, so I had to call the front desk and was provided the code right away. I also called the front desk for additional towels and a staff member was at my room within 5 minutues. The lobby area and convenient store area was clean and had modern decor. This hotel is not exceptional, but is a very nice place to stay. read more

Cambria Hotel - Check in 2nd flr - Hotels Near Me - Philadelphia, Pennsylvania

One of the worst hotels I've been to and unhelpful staff and management just doesn't care at all to assist even after a huge mistake. My brother had his wedding block here. Terrible idea. I highly recommend you do NOT do that and just go to double tree right down the street. I made a reservation for two rooms that were connected. I have my two young children who were in the wedding staying with my wife and me. At the time of the reservations months ago I was told no problem. I called a month before the wedding to confirm the request. And the day of the wedding I get there early and try to do early check in at first the response was we don't have any adjourning rooms right now but we'll make sure to do it by the check in time of 4pm. Then I get the call my rooms are available and I'm now speaking to a different front desk manager and was told the rooms are not adjourning and there is nothing that can be done. At that point the wedding is starting within the hour so I put up a mild fight but just didn't have the time or options to handle this. What really caused the straw to break the camels back is when the front desk manager, I believe his name is Steven just completely blew me off for what in my mind is a simple request. My children were upstairs in one of the rooms with a baby sitter. We ordered door dash for them because this pathetic hotel didn't have room service. Keep in mind this is 6:30 pm. How is there no freaking room service. Anyways we got the door dash which arrived. But you need a room key to go up to the rooms understandably due to security. And this joke of a manager almost enjoying not being helpful and not caring at all. We simply asked for Steven or one of his employees a maid, anyone to just bring the food up to the room since we told the babysitter not to leave the children. Bottom line they did not help and had no decency to alleviate a problem caused by them. If I knew my rooms were not going to be adjourning I would have never stayed here. AVOID AT ALL COSTS! One last point, there elevators are horrible and taking forever. read more

This was the first and only time I would ever stay at the Cambria. I had booked through a 3rd party website for a wedding; I was told that the king bed is not guaranteed through a 3rd party and was given 2 full beds. Not what I had paid for and booked. It does not say this anywhere that it's not guaranteed. I asked them to show me this in writing and they could not. My room did not have many amenities, there were no ice bucket or glasses, I requested them not only once but twice and never received them. My recommendation is NOT to stay there. Even after speaking with the staff, you get no satisfaction. They gave me a phone number to leave for the manager and his voicemail was full, so I could not leave a message. NOT HAPPY at all. It's a shame that a hotel would have this poor of service. Michael Wisniewski read more

We loved our bartender so much.Ean was so attentive and took care of all of our needs. I'm not sure who the morning desk clerk was who took our picture before the half marathon but we really appreciate him! read more

Cambria Hotel - Hotel lobby before the race! - Hotels Near Me - Philadelphia, Pennsylvania

Stayed here three nights with my son while visiting the University of Pennsylvania. We chose this hotel due to $45 valet parking, however upon check-in found that the parking was now $64 overnight due to a new valet company within the last 30 days. All the workers from valet to security to front desk people were subpar in friendliness and helpfulness. Customer service skills badly needed. They seldom smile and do not go out of their way to make you feel comfortable at all. The downstairs entry is unkempt, the elevator has missing lettering on the walls which could easily be corrected because they are stick on letters. Our room was close to the elevator and we could hear everything in the halls when people got off the elevator, also the rooftop restaurant blares music very loudly which can be heard very clearly in your room. We parked one night at Cambria and the other two nights at the self park garage right across the street for only $32 a night!. Cambria charged me an additional two days parking and I'm in the process of disputing it with a credit card company now, stay away!The bedsheets do not fit the bed correctly and the thermostat was broken so you did not know what temperature you were setting. Cambria sends daily automated messages asking you how is your stay and if they could be of assistance, but when you respond to the messages there is no help and with the bad attitude of the hotel clerk, I didn't think it was worth it to complain about sheets and broken thermostat. Would not recommend and would never stay again. We could have paid a little more to stay in a nicer place since parking was a big factor of being here. read more

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What a sh*t show! In 52 years of life I have never had a worse experience at a hotel. Rooms were not available at 3pm check in time, staff was incredibly unhelpful in addition to being less than enthusiastic, the towels in the room smelled like mildew, and the room was dirty. I also did not get the room I paid for. But because I waited so long past check in time to get a room I just let it slide. For a hotel in the center city of one of this country's largest metro areas, this Cambria location was an huge disappointment at $225 a night. Avoid this place if you can. read more

Cambria Hotel - Empty hotel lobby - Hotels Near Me - Philadelphia, Pennsylvania

I had a room with no hot water, but was able to change rooms the next day. Not very fun. The new room floors were dirty with visibly spilled coffee. Other than that, the place is acceptable/average. read more

We returned to Philadelphia this week and once again chose Cambria for our stay. We were assisted during check-in by a gentleman named Steven, who was friendly, welcoming, and helpful in every way. He gave us a wonderful room that made the birthday we were celebrating extra special. The location on Broad St. is perfect. It's within a short walking distance to all the great shopping and dining of Center City. We also like the spacious rooms and amenities. We're grateful for another excellent stay at Cambria. Thank you Steven, and Cambria Philadelphia Center City! read more

The hotel was subpar, and that is putting it kindly. The staff was not helpful, rude at times. Was there for my sister's wedding part of room block. Some rooms were not ready on time, including the bridal suite (which was promised to be ready first). Another one of our suites, had the AC broken and took multiple phone calls to be addressed and even then was never fixed. One room had smell of cigarettes, which were told by manager that was not the case. Being part of the wedding party, the house staff prepared the wrong suite for the bride and groom (how hard is it to figure out which suite it was)!! The staff did not/forgot/overlooked handing out over 20 welcome bags to wedding guests! Staff barely answered phone, The manager (Steven Tyson), seeing the issues, with condition of rooms and not able to accommodate simple requests from the bride and groom for a 40 room block, did not even offer a $5 voucher, for any inconvenience! Overall, the low score/star of 1 does not even do it justice, should be able to give this hotel, staff and manager a negative 5 (-5) at best, would never recommend any one to stay here, ever! read more